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Technical Writing Supervisor jobs in Colorado

Technical Writing Supervisor supervises the daily activities of technical writers. Ensures standard documentation methods are followed by staff. Being a Technical Writing Supervisor provides guidance on writing complex technical documentations. Requires a bachelor's degree. Additionally, Technical Writing Supervisor typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Technical Writing Supervisor jobs

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IT Technical Support Supervisor
  • City of Boulder, CO
  • Boulder, CO FULL_TIME
  • It’s a great time to join the City of Boulder! Application Deadline: April 30, 2024 Hiring Range: 81,744.00 - 99,840.00 This is a full-time salaried position. Scheduled Weekly Hours: 40 Benefit Eligibility Group: Non Union (30 Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job. Job Description Summary: This position is responsible for the technical and operational execution of the city’s enterprise IT Desktop Support and the overall customer experience with IT. This technical supervisor will supervise the desktop support team, represent the team to other stakeholders, and help to ensure that the desktop support team is constantly developing and improving. They will work with our stakeholders to reduce currently redundant / decentralized activities to enhance service delivery to staff for operational IT needs. They will develop a culture of customer-centric service that ensures we are exceeding the expectations of our highly diverse IT stakeholders. Performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of computing hardware, operating systems, software applications, peripherals, and communicating devices for the entire organization. Advises Device Support Manager in developing standards and IT processes for workstation and mobile device configuration in a client/server and cloud services environment. Participates in the use of systems management tools to efficiently support, automate, and maintain the workstation environment. Evaluates and performs analysis of complex applications relating to workstation and mobile operating systems, enterprise applications, interaction with the network, and automated tools. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully with a strong customer service ethic. Exercises judgment and decision making in the diagnosis and resolution of computer and hardware problems. Acts as an escalation resource for IT staff when communicating with users or dealing with SLA concerns. Identifies and manages Problems, including tasking department resources and working with senior resources to create and test remediation scripts and processes. Advocates for end-user experience and needs. Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES • Oversee staff activities including scheduling staff times. • Train, coach, and mentor IT Support Administrators (Level 1 / 2) including career development. • Oversee service requests, incidents, and problems. Supervise and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. • Expedite, prioritize, deliver, and coordinate team projects with support team. • Contacts customers as a point of escalation to resolve case issues. • Supervises, interviews, and hires staff of Technical Support Administrators with team’s reporting manager. • Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers. • Collaborate and build relationships with other departments and field users. • Oversee ITSM implementation and workflow design with reporting manager to ensure quality solutions are available to the staff. • Recognizes training needs, develops technical processes and procedures to effectively support customers. • Work with manager to develop Service and Business Level Agreements to set expectations and measure performance. Provide data and reporting of SLA’s and trends to team manager and others in ad-hoc, weekly, monthly, and as needed. • Drive Ticket Deep Dive and develop processes for improvement. Work to make the desktop support the single source of truth and service delivery channel for IT. Monitor and manage ticket queue (participating in escalated calls as needed). • Develops an effective and workable framework for supervising and improving customer IT support in the organization. • Interact with internal and external customers. • Advise management on situations that may require additional client support or escalation. • Supervise process for communicating outage/emergency activities to the organization. Supervise desktop support vendor relationships as it depends on daily operational needs. 1. Enterprise Device Support. Support complex systems, configuration, and scripting in the support of the desktop, mobile, and telephony environment, including but not limited to the following: Identifying requirements and designing appropriate solutions to meet business needs. Installing, modifying, and customizing operating system software, patches, upgrades, and communications components in support of the Windows desktop infrastructure, iOS and Android mobile devices, Teams VoIP, and Azure environment. Configuring desktop and mobile device hardware and software using accepted standards and procedures and ensuring their compliance to security system hardening guidelines/policies. Performing systems management functions pertaining to hardware, operating system, and software as necessary to ensure normal systems operations. Understanding systems management of enterprise services such as, but not limited to, Microsoft Endpoint Configuration Manager (MECM), Intune, Azure, and Teams. Monitoring systems to prevent potential performance, software, or hardware problems that could cause system downtime. Takes appropriate measures to resolve any problems or downtime in a prompt manner. Utilizing system deployment tools (Microsoft Endpoint Configuration Manager (MECM) and Intune), developing scripts using PowerShell, and using other tools to automate complex system management and system programming tasks. Working with the city’s Chief Information Security Officer (CISO) to assist in the performance of system security audits, performing frequent scheduled desktop and mobile device security and vulnerability scans using system utilities and software programs, and remediating or assisting in the remediation of any vulnerabilities that are found. Monitoring the anti-virus (AV) service to ensure up-to-date deployment of anti-virus clients, packages and signature files to all PCs and remediating or coordinating the remediation of any systems requiring corrective action. Performing duties to achieve established service level agreements. Complying with all City of Boulder user, application, and system administration security policies. Adhering to and ensuring all desktops and mobile devices comply with city security policies and industry best practices related to system security. Helping to create and implement standards, maintenance, and operational procedures for the desktop and mobile device environment and related systems, including firmware, operating systems, and software versions. Providing tier 3 level technical support to customers and actively assisting and/or developing communication plans to inform or keep customers abreast of any on-going or potential system performance, availability, or security concerns. 2. Customer Service. Provides consistently excellent customer service through responsiveness, collaboration, work effort, dedication, mature and proactive communication, and conflict resolution. Customer service covers all aspects of information technology service delivery including, but not limited to: Acting as a customer service mentor to create a more communicative and responsive team. Quickly responding to customer incidents working efficiently to resolve the issue while ensuring the customer has regular communication regarding the issue and a clear expectation as to next steps. Providing technical assistance and information to users from other City departments on the City's technical environment, architecture, computer systems, and applications. Providing technical support within the Innovation and Technology (IT) organization by serving as a high-level technical resource for Service Desk and Application support teams. Advocating for the end user through external-facing training materials and sessions as well as managing documentation efforts in the team. Providing active communication, understanding the short- and long-term needs of the customer. Analyzing historical data to recommend improvements to increase staff’s productivity. Collaborating, promoting, developing, and recommending changes to the IT customer service methodology. 3. Continual Improvement and Knowledge Sharing. This includes, but is not limited to the following: Being a supportive team member who provides knowledge, training, and coaching of other Device Support Analysts in performance of their roles. Serving as a leader in gaining familiarity with emerging technologies. Researching new technical methods/disciplines and teaches others how to incorporate these into their day-to-day activities, work product and style. Providing guidance to the adoption of industry practices. Applying knowledge and skills to collaborate, promote, develop, follow, and recommend as necessary changes to IT operations, processes, and procedures. Maintaining and developing a unique professional skills and career plan. Collaborating with their supervisor to develop a career plan that meets the requirements of the division. Maintaining and developing professional skills through ongoing training and career development. This is accomplished by self-study, classroom training, industry seminars, and workshops. Something about ticket reporting, including trend tracking 4. Project Management. Under the functional guidance of the PMO, perform project related duties that may include, but not limited to the following: Developing project work plans, project objective documents, plans and conducts kick off meetings, monitors and controls project tasks and milestones, coordinates and schedules work on assigned projects. Tracking project and manage change control. Managing work efforts related to the completion of tasks and assignments of staff assigned to the project, as well as manages work of consultants and contract employees that may be used. Coordinating and tracking project budget. Providing regular written and oral communications on project status via written reports, conducting regular status meetings and executive advisory board meetings with department/division heads. Participating in software vendor selection processes including RFP/RFI/RFQ creation and award, contract negotiations, and contract management. 5. Other. This includes, but is not limited to the following: Performing related duties as required to meet the needs of the City. Taking proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies, and procedures. Reports all accidents and damage to city property. Knowing and complying with all city and department policies; participate in professional trainings and development; and adhere to attendance and workplace attire policies. The City of Boulder is committed to hiring employees who provide excellent customer service. Our employees act with a high level of integrity and take responsibility for their words and actions. City of Boulder employees strive to respect and appreciate everyone’s differences, and to work effectively with all people and their diverse backgrounds. We support candid and honest interactions, which respect other points of view, and are sensitive to communication differences. We achieve organizational goals through inclusive problem solving, planning, and decision-making. Community partnerships are included in this effort. All city supervisors are responsible for appropriately incorporating the principles of community sustainability into work on a routine basis; understanding and enforcing relevant collective bargaining agreements and management policies; hiring and firing supervised employees or making related recommendations; ensuring employees are trained initially and on an ongoing basis, as needed; providing appropriate feedback to employees by monitoring day-to-day performance; completing performance evaluations on time; correcting problems in employee work habits or performance in a timely manner; prioritizing and scheduling work functions and vacations; ensuring adherence to established safety standards; ensuring the timely completion and submission of all paperwork required by the city to process employee transactions, insurance or injury claims, etc.; maintaining related records; and ensuring the accuracy of reported time use. MINIMUM QUALIFICATIONS General management experience: The IT Support Supervisor will supervise team, schedules, and business relationships. The role needs to have the ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team. Ability to work well with people and express empathy: Managing escalations and critical incidents creates an environment of great tension, which can impact the interpersonal dynamics between agents and service desk clients. The supervisor must be able to express empathy and help staff to work through high-stress situations in a professional manner. Applying conflict-management skills: Service desk tickets are often escalated, and this person in the role will need to have conflict-resolution skills to address client frustration and diffuse tense situations. Prioritizing the work of others: Experience in building business rules and automation to prioritize service requests, and balance workloads across the team to maximize productivity, minimize costs and ensure SLA compliance. Assessing the impact of a situation: The supervisor needs to have the experience to assess critical incidents and make triage decisions about business impact, urgency, and criticality. Impact-assessment skills and experience are essential. Managing multiple priorities: The supervisor will be managing a wide variety of activities that compete for time and attention. It is imperative the supervisor is able both to multitask and provide focused attention on high- priority issues to ensure all important activities are addressed. Working in a high-stress environment: Service desks are a high-stress environment. The supervisor must be able to supervise and coach staff on stress-management techniques. Communicating with executives and business stakeholders: The supervisor is the face of service-desk operations to management and business stakeholders. Effective verbal and written communication skills are critical to keep stakeholders informed, influence decisions and develop healthy business relationships with city leaders. Data-driven decision-making: Data is the lifeblood of modern service management. Supervisor must be astute consumers of operational data and skilled in using data to make informed decisions. Ability to organize and manage projects Experience managing Service Desk IT projects is a desired skill. Strategic vision: The person in this role must have a thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. Hands on experience with configuring and supporting computer workstation hardware, operating systems, and desktop office application suites is a desired qualification. Valid Colorado driver's license and acceptable motor vehicle record. Use of personal vehicle PREFERRED QUALIFICATIONS Experience implementing ITSM. Project Management Dashboard and Metric development and monitoring Documentation/SLA/standards development and accountability Experience working with Police and Fire departments Experience working with public safety equipment such as body cameras Experience supporting public safety applications such as Axon REQUIRED EDUCATION AND EXPERIENCE Bachelor’s degree in computer science, Business Administration, or related experience with a minimum of three plus years. SUPERVISION Supervision Received: IT Technical Support Senior Manager Supervision Exercised: IT Technical Support Administrator l and ll WORKING CONDITIONS AND REQUIREMENTS Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises. Machines and equipment used include, but are not limited to the following: Computer workstations, systems management tools, web page update tools, file/print servers, hubs, switches, network interface cards, PC cards, CD-ROM’s, scanners, modems and other workstation ancillary devices, telecommunications equipment, telephone, photocopy machine, facsimile machine and calculator. Additional Job Description: Last updated: 2/2024 The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statute. For individuals with disabilities who would like to request an accommodation, please send a request to HR@bouldercolorado.gov. The City of Boulder is a great place to live, work, grow and play. With over 300 miles of dedicated bikeways and more than 150 miles of hiking trails, Boulder values active lifestyles and access to nature. Forty-five thousand acres of land provide open space for parks and a green belt around the city. With world class restaurants and art and music venues, The City of Boulder values diverse culture. Respect is one of our five City Values (including Customer Service, Collaboration, Integrity and Innovation) and we are committed to equity, diversity and inclusion. We celebrate and support our differences across all spectrums, including but not limited to ethnicity, gender, age, disability and sexuality. Through our focus on Racial Equity, our employee benefits, and the many programs resources we offer our staff, we continually strive to weave respect for one another into the fabric of our organization. Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future.
  • 8 Days Ago
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OPIR Technical Director
  • Parsons Technical Services, Inc.
  • Boulder, CO FULL_TIME
  • In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career worki...
  • 14 Days Ago
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Technical Trainer - Littleton, CO
  • STS Technical Services
  • Littleton, CO FULL_TIME
  • Job Description Performs a variety of duties in the electronic mechanical electro-mechanical or optical areas. Delivers training for Soldering of printed circuit boards, Cabling, Polymerics, Torquing,...
  • 1 Month Ago
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Event Technical Supervisor, Audio Visual - Sheraton Denver
  • Encore Global
  • Denver, CO FULL_TIME
  • The approximate hourly range is based on skills & experience $23.00-$25.00 per hour. Position Overview The Technical Supervisor leads floor operations with a focus on customer service, staff leadershi...
  • 13 Days Ago
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Event Technical Supervisor, Audio Visual - Sheraton Denver
  • Encore Group
  • Denver, CO FULL_TIME
  • The approximate hourly range is based on skills & experience $23.00-$25.00 per hour.Position OverviewThe Technical Supervisor leads floor operations with a focus on customer service, staff leadership ...
  • 13 Days Ago
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Startup Eng II-Technical Writer/Editor
  • Edgewater Technical Associates
  • Pueblo, CO FULL_TIME
  • Edgewater is seeking qualified candidates for a Startup Eng II-Technical Writer/Editor opportunity for our customer in Pueblo, CO for the Pueblo Chemical Agent-Destruction Pilot Plant (PCAPP). Job Pos...
  • 1 Month Ago
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Technical Writing Supervisor jobs at Popular Companies

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Technical Supervisor
  • University Health System- San Antonio
  • San Antonio, TX
  • We are currently looking for a Technical Supervisorto join our team. This is an exciting opportunity to join a company w...
  • 4/19/2024 12:00:00 AM
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Lab Technical Supervisor
  • Sonora Quest
  • Susanville, CA
  • Primary City/State: Susanville, California Department Name: Gen Lab-Lassen Work Shift: Day Job Category: Lab Primary Loc...
  • 4/18/2024 12:00:00 AM
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Event Technical Supervisor
  • Auction & Event Solutions Colorado
  • Denver, CO
  • Job Description Job Description General Summary of Duties: AES is looking for individuals to work mostly Thursdays, Frid...
  • 4/18/2024 12:00:00 AM
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Laboratory Technical Supervisor
  • University Health
  • San Antonio, TX
  • University Health - POSITION SUMMARY/RESPONSIBILITIES Performs duties within the Clinical Laboratory, which requires a s...
  • 4/18/2024 12:00:00 AM
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Technical Supervisor
  • Nexus Medical Labs
  • Watertown, MA
  • Mission: Ensure the highest technical and scientific standards in laboratory operations to achieve reliable and accurate...
  • 4/17/2024 12:00:00 AM
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Clinical Lab Supervisor (Technical)
  • Frye Regional Medical Center
  • Hudson, NC
  • Job Summary Oversees the department's activities and resources to achieve departmental and organizational objectives wit...
  • 4/15/2024 12:00:00 AM
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Clinical Lab Supervisor (Technical)
  • Frye Regional Medical Center
  • Statesville, NC
  • Job Summary Oversees the department's activities and resources to achieve departmental and organizational objectives wit...
  • 4/15/2024 12:00:00 AM
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Laboratory Technical Supervisor
  • Sonora Quest
  • Tucson, AZ
  • Primary City/State: Tucson, Arizona Department Name: Alvernon Lab-Tucson-Ref Lab Work Shift: Night Job Category: Lab Thi...
  • 4/5/2024 12:00:00 AM
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About Colorado

Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census. The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Writing Supervisor jobs
$68,860 to $93,919

Most Popular Cities in Colorado for Technical Writing Supervisor Jobs

What does a Technical Writing Supervisor do?

Technical Writing Supervisor in Shakopee, MN
Drive gifting projects involving engineered systems that integrate within internal gifting manufacturing processes.
March 28, 2021
Communicate required process control measurement requirements to x-functional teams responsible for implementing & maintaining SPC.
March 20, 2021
Assist in performing time studies of operations used for establishing throughput and cost (COG).
January 11, 2021