Technical Writer jobs in Troy, NY

Technical Writer creates and publishes technical documentations and manuals. Collects and interprets technical data or information and coordinates layout for publication. Being a Technical Writer typically requires a bachelor's degree. Typically reports to a manager. The Technical Writer gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Technical Writer typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Service Writer - Bennington, VT
  • VIP Tires & Service
  • Bennington, VT FULL_TIME
  • TITLE: Service Writer                                 REPORTING TO: Service Manager                        EMPLOYMENT CLASSIFICATION: Non-exempt / hourly   GENERAL SUMMARY: The Service Writer lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.   ESSENTIAL DUTIES & RESPONSIBILITIES: 1.       Makes sure that workplace safety is Priority #1.  Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management. 2.       Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.   3.       Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score   4.       Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.   5.       Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below a.       Take and pass all required and assigned LMS training b.       Complete any and all relevant vendor training c.       Become T.I.A basic automotive tire service (BATS) certified d.       Become T.I.A. advanced TPMS certified e.       Become ASE certified f.        Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings g.       Monitor e-mail throughout the day for customer appointments and communication h.       Train, support and deliver the 5 for 5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions i.        Control the dispatching and assignment of work orders to technicians using the guideline of the first available technician that can perform the work properly should receive the work order j.        Attend off site meetings and training sessions as needed. Typically, several times per year                                                                   6.      Facility and Equipment Maintenance   a.       Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances   b.       Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs   c.       Manages daily preparation of location, service desk, and equipment prior to start of business each day and the recovery and securing of location and unclaimed customer vehicles at close of each business day   d.       Ensures appropriate steps are taken to maintain a clean service department throughout the business day   e.       Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business   f.        Any facility or equipment issues should be entered into the facility or equipment database   7.      Procedural Compliance a.       Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.   7.       Additional Responsibilities (Performs other functions as required.) ·         Communicates with management as needed to ensure compliance with service standards and company policies     PERFORMANCE MEASURMENT: ·         The Service Writer supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.       STANDARD MANAGEMENT WORK WEEK: ·         SCHEDULE: The standard expectation is 5-day work and 40 hours per week. ·         ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team   REQUIRED QUALIFICATIONS:   1.      Knowledge, Skills, and Abilities ·       Excellent verbal and written communication ·       Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions ·       Strong organization and time management skills ·       A comprehensive understanding of automotive servicing and the industry   2.      Minimum Educational and/or Experience Level ·       One year of related experience in automotive service field ·       Completion of two-year college or technical school program recommended ·       Or an equivalent combination of education and experience   3.      Proven results Certificates, Licenses, and/or Registrations ·       Current, valid driver’s license issued in state of residence ·       Equipment Safety Certification ·       ASE Certification C1– Service Consultant required ·       ASE Certification P2 – Parts Specialist recommended ·       ASE Certification G1 – Maintenance and light repair recommended ·       State Inspection License Required (where applicable)     ESSENTIAL JOB FUNCTIONS include the following. Other duties may be assigned.   Work Environment The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.   Physical Demands The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.   Essential Physical Activity Requirements Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time Sitting Reaching Standing Pushing / Pulling   Walking Climbing     Kneeling     Crawling     Essential Weightlifting/Force Exertion Requirements Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position. Less than 1/3 of Time 1/3 to 2/3 of Time More than 2/3 of Time More than 21lbs. Up to 20lbs.     Essential Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
  • 3 Months Ago

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Service Writer/Manager
  • Pro Cycle
  • Clarendon, VT FULL_TIME
  • Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Service Writer/Manager. As a Service Writer/Manager, you will be responsible for providing exceptional...
  • 4 Days Ago

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Sales Specialist (Technical)
  • The Fort Miller Group, Inc.
  • Greenwich, NY FULL_TIME
  • Sales Specialist (Technical) - Tymetal Corp. Established in 1985, Tymetal Corp. headquartered in Greenwich, NY, has an opportunity for a self-motivated, sales driven individual with a technical aptitu...
  • Just Posted

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Quality and Technical Coordinator
  • Macaran Printed Products
  • Cohoes, NY FULL_TIME
  • Job Description We are seeking a meticulous and adaptable individual to join our team as a Quality and Technical Coordinator. In this role, you will play a pivotal part in maintaining our Quality Syst...
  • 1 Day Ago

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Quality and Technical Coordinator
  • NextGen Label Group
  • Cohoes, NY FULL_TIME
  • Location: Macaran Division: 18 New Courtland Street, Cohoes, NY Shift/Hours: 1st Shift: Monday – Friday, 8:00 AM – 4:30 PM Principal Responsibilities: Quality Control: Maintain quality documentation i...
  • 10 Days Ago

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Inside Sales Specialist (Technical)
  • DefinedTalent
  • Greenwich, NY FULL_TIME
  • DefinedTalent is proud to support the leading U.S. security gate manufacturer. They produce a wide variety of specialty gates and other fabricated products for use at airports, industrial and commerci...
  • 13 Days Ago

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0 Technical Writer jobs found in Troy, NY area

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Senior Geologist/Environmental Scientist
  • HRP Associates, Inc.
  • Clifton Park, NY
  • HRP Associates, Inc. is seeking a Senior Geologist/Environmental Scientist with 4 to 7 years experience to support our t...
  • 3/29/2024 12:00:00 AM

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Entry Level Geologist/Environmental Scientist
  • HRP Associates, Inc.
  • Clifton Park, NY
  • HRP Associates, Inc. is seeking an Entry Level Geologist/Environmental Scientist with 0 to 3 years experience to join ou...
  • 3/29/2024 12:00:00 AM

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Civil/Structural Engineer - Principal
  • Naval Nuclear Laboratory
  • West Milton, NY
  • About Us Job Description The Naval Nuclear Laboratory comprises the U.S. Department of Energy locations and personnel re...
  • 3/29/2024 12:00:00 AM

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Change Control Specialist (Manufacturing)
  • Regeneron Pharmaceuticals
  • Rensselaer, NY
  • We are currently looking to fill multiple Change Control Specialist positions supporting our Manufacturing team. These p...
  • 3/28/2024 12:00:00 AM

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Marketing Associate
  • Shore Marketing Inc
  • Rensselaer, NY
  • With years of experience in the communication field, Shore Marketing has created relationship-based methods focused on o...
  • 3/27/2024 12:00:00 AM

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Urban Planner
  • Laberge Group
  • Albany, NY
  • Laberge Group is looking to add an experienced Planner to our expanding team! We work with a variety of municipalities t...
  • 3/27/2024 12:00:00 AM

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Technical Writer Post Market Surveillance
  • Cynet Systems Inc.
  • Albany, NY
  • Skills and Qualifications: Excellent writing and communication abilities are preferred. Should be a self-starter, outgoi...
  • 3/26/2024 12:00:00 AM

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Technical Writer - XML Documentation
  • General Dynamics Mission Systems, Inc
  • Pittsfield, MA
  • Basic Qualifications : Bachelors degree in a related specialized area or field, or equivalent is required plus a minimum...
  • 3/25/2024 12:00:00 AM

Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is". Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Writer jobs
$70,939 to $88,603
Troy, New York area prices
were up 1.5% from a year ago

Technical Writer in Pensacola, FL
Technical Writers write technical materials, such as equipment manuals, appendices, or operating and maintenance instructions.
December 22, 2019
Technical Writer in Norfolk, VA
However, since developers naturally focus on the technical side of a feature, documentation becomes too technical and not very user-friendly.
December 17, 2019
Yes, an effective technical writer will have enough technical background knowledge and experience to create useful content from the (often sparse) source material.
October 01, 2019
Technical Writer in Fort Worth, TX
A Technical Writer creates documentation and education materials to boost user experience on a digital platform.
October 18, 2019