Technical Writer jobs in San Bernardino, CA

SUMMARY:

Responsible for creating, reviewing, and updating policy & procedure documents specific to the gaming operations and regulations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Draft comprehensive policies and procedures related to gaming operations, security protocols, gambling practices, and employee training to ensure compliance with gaming laws.
• Collaborate with subject matter experts and regulatory agencies to ensure that policies are accurate, up-to-date, and compliant with industry standards and regulations.
• Write clear, concise, and accurate policy documents, ensuring they are easily understandable by Team Members at all enterprise levels.
• Regularly review and update existing policies to reflect changes in regulations, industry best practices, and internal processes. 
• Review Marketing promotions for accuracy.
• Monitor casino operations to ensure established policies and procedures adherence. 
• Identify areas for improvement and recommend updates to policies as needed to maintain compliance. 
• Work with the Internal Audit department to determine deficiencies in the currently approved policy & procedures.
• Serve as a point of contact for questions and inquiries related to policies and procedures. 
• Communicate changes and updates to relevant stakeholders in a timely and transparent manner. 
• Provide mentoring, peer review, and feedback with department Team Members writing projects. 
• Provide regular updates to management, regarding progress, timing against deadlines, and necessary coordination with operations and contracts/compliance functions.
• Ability to communicate complex information clearly and effectively. 
• Maintain records and files of work and revisions.
• Detail-oriented with a strong focus on accuracy and precision.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

This job does not require supervisory duties.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• Bachelor's degree in English, Communications, Technical Writing, or a related field is preferred. 
• Technical Writing experience in a regulatory or compliance-related role within the gaming industry is preferred.
• Excellent writing and editing skills.
• Casino Auditing experience is preferred.

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation. 
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods. 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT:

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1.  Tribal Members

                                         2.  Other Native Americans

                                         3.  All other ethnic groups