Technical Writer jobs in Rocky Mount, NC

Top Skills' Details
Excellent formatting skills, using tools like Microsoft Excel, Visio, PowerPoint, and Word.
Experience working with GenAI or a strong understanding of its capabilities as it relates to the tech writing space.
*** An important part of this role is meeting with Engineers to extract new product info to add to the documents and get approvals to publish articles/docs on new product versions. There is almost a Business Analyst component to this role as they have to have the ability to work with Engineers to extract information and gain approvals for publishing docs.
Description:
This person will be creating support documents that will be consumed by customers. These docs are troubleshooting or provisioning type guides and are focused on specific scenarios/defects/conditions that are either not covered in the standard technical docs, or not in enough detail.
You will power their intellectual capital (IC) delivery efforts by authoring and updating web-searchable customer self-help documentation that meets external documentation requirements. Specifically, these Technical Writers ensure the technical content prepared by themselves and engineers, meets industry norms for content, format and findability and deliver positive outcomes for our customers.
Who You'll Work With
The team is expanding beyond traditional SW automations to add the troubleshooting perspective to the deep library of product documentation. You will enable engineer-authored content that is limited to internal use to reach our external customers and partners.
What You Will Do
Collaborate with organizational partners, including functional leads, project managers, subject matter experts, and process architects to develop, revise, and maintain a variety of product-specific troubleshooting and remediation documents.
Work with functional teams and technical resources to continuously improve document quality and usability.
Handle a rigorous workload of small to large documentation projects simultaneously, while meeting completion deadlines
Contribute to organizational projects, based on your skill set and interests, including optimizing and standardizing internal content management tools, policies, processes, and procedures.
Regularly participate in project, content management, and organizational team meetings.
Use Microsoft Word, Excel, PowerPoint, and Visio to develop and edit management and technical documentation.
Create and manage SharePoint content and multi-level sites for internal communication and training content
Use Tech Zone authoring and editing tools such as the Content Creation Wizard
Store documentation in the proper repositories in compliance with organizational and international standards.
Apply organizational and international standards to documentation to ensure audit readiness.
Inspire change by identifying impacts to the organization, building awareness and support for change within the organization, and contributing to the development of the organization.
Who You Are
Have a BA/BS, preferably in Technical or Business Writing, Communication, English, or Journalism. Other degree fields are acceptable if you have professional writing experience.
Enthusiastic about working as a technical writer, including writing and editing management and technical documentation and collaborating with a wide range of subject matter experts.
Self-motivated and enjoy working independently and as part of a team.
You thrive on creating positive and effective relationships and being a contributing member of a cohesive and dynamic team.
Able to manage within ambiguity and change and can juggle multiple complex projects at an extremely fast pace.
Excellent writing and editing skills; including having advanced competency in English grammar, mechanics, and syntax.
Excellent formatting skills, using tools like Microsoft Excel, Visio, PowerPoint, and Word.
Excellent oral, interpersonal communications, and presentation skills.
Able to make complex and technical documentation easily understandable to experienced and inexperienced and technical and non-technical users.
Understanding of SEO techniques and how to incorporate them in document content and structure to maximize findability
Basic familiarity with ISO standards regarding documentation requirements.
Ability to assess unclear thinking, recognize gaps in process, and identify patterns and differences between various forms of documentation.
Able to resolve issues quickly and efficiently, seeking cooperation and consensus.
Highly organized with excellent follow-through.
Skills:
Technical writing, Technical documentation, Visio, Editing, Writing skills
Top Skills Details:
Technical writing,Technical documentation,Visio,Editing,Writing skills
Additional Skills & Qualifications:
Ideally, we would like someone with GenAI knowledge. In a perfect world, someone who has already used GenAI to assist them in article/document creation. This team puts out 300 articles per quarter and using GenAI could take that number in the thousands.
Experience Level:
Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.