Technical Writer jobs in Nebraska

The Technical Writer focuses primarily on identifying, developing, and delivering documentation needs that enhance the operational efficiency of the College through daily operations. This position works closely with various departments and stakeholders to understand their needs and ensure that the documentation aligns with the strategic goals of the organization.

ESSENTIAL POSITION FUNCTIONS:

1. Establishes and maintains shared knowledge base system.
a. Researches, recommends, and implements coordinated technology-supported system to share knowledge collegewide through user-friendly guides, manuals, and online documentation.
b. Establishes and maintains version control and document management systems
c. Works with departments to inventory, update, and upload relevant information to the system, ensuring accuracy and alignment.
d. Works with Training and Development to train personnel to maintain and use the system.
e. Works with the Marketing department to thoroughly communicate and socialize the new system.
f. Translates complex technical concepts into easily understandable content for diverse audiences including faculty, staff and students.
g. Conducts regular reviews and updates of existing documentation to reflect changes in technology and best practices.
2. Creates content emanating from College strategic initiatives and subsequent knowledge sharing efforts.
a. Conducts thorough research to understand complex technical topics and translate them into easily understandable content for a diverse audience.
3. Collaborates with subject matter experts to assess documentation needs and design effective business documentation to support future needs.
a. Produces high-quality technical documentation, including user manuals, guides, and online help, ensuring accuracy, clarity, completeness and suitability for various user levels.
b. Uses documentation tools and software.
4. Establishes and maintains quality assurance systems.
a. Establishes and maintains systems to ensure quality assurance within the collegewide knowledge base system.
b. Reviews and edits content from self and others for clarity, consistency, and adherence to style guidelines; ensure documentation meets industry standards and best practices.
5. Manage deadliness
a. Coordinate multiple documentation projects concurrently, effectively prioritize tasks, monitor progress and meet deadlines.
6. Serve on committees and task forces as assigned.
7. Consistently and dependably attends work, activities, and functions as scheduled or assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Writing, technical writing, and editing skills.
2. Ability to read and listen for understanding.
3. Technical proficiency with ability to understand and explain complex technical concepts.
4. Excellent communication and interpersonal skills; listening, written and oral; excellent spelling, grammar and editing skills with the ability to explain technical concepts to non-technical users.
5. Ability to understand collegewide systems to optimize planning and communication.
6. Ability to understand diverse audiences to tailor documentation for optimum understanding.
7. Ability to research topics and synthesize information for understanding, discernment and action.
8. Ability to skillfully work with cross-functional teams to plan, organize, and execute.
9. Project planning and management skills.
10. Proficiency in documentation and knowledge base management tools and software.
11. Proficiency with Microsoft Office suite.
12. Ability to manage and prioritize multiple tasks and meet deadlines.
13. Troubleshooting and proactive problem-solving skills.
14. Ability to work independently and collaboratively with minimal supervision with multiple stakeholders in a fast-paced environment.
15. Ability to maintain professionalism, patience and understanding in stressful situations.
16. Ability to effectively work and interact with people across a wide range of backgrounds.
17. Understanding of the role and mission of community colleges.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Metropolitan Community College recognizes that an individual with a disability may require an accommodation to enable the candidate to successfully perform a job function. Consideration will be given to reasonable accommodations.

Bachelor’s degree in English, Communications, Computer Science or a related field plus three (3) years directly related experience, preferably in a technology or educational environment.

Equivalent combination of education and/or experience will be considered.

Experience with learning management systems and multimedia authoring tools is a plus.

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Required Documents Optional Documents