Technical Writer jobs in Florence, AL

Fraley & Schilling

The Service Writer position interacts with company drivers to liaise service needs, offer insight on services needed, and reference repair orders. The Service Writer position is responsible for a high level of interaction as well as coordinating repair order scheduling and completion with the maintenance technicians, parts department, and other departments as needed.

Position Summary

The Service Writer position interacts with company drivers to liaise service needs, offer insight on services needed, and reference repair orders. The Service Writer position is responsible for a high level of interaction as well as coordinating repair order scheduling and completion with the maintenance technicians, parts department, and other departments as needed. 

Roles & Responsibilities

• Greet and interact with drivers as they come to the service window

• Provide excellent customer service from intake to release of tractor/trailer 

• Listen / understand the needs of drivers 

• Initiate repair order(s) and schedule necessary services / repairs

• Review repair request prior to scheduling for potential warranty

• Oversee and manage the shop’s scheduling and workflow

• Consult with technicians about services / repairs

• Serve as the communicator and liaison between drivers and other departments (Operations, Safety, Maintenance, etc.)

• Answer questions about service outcomes and provide status updates

• Inform drivers of changes in service and/or when the tractor/trailer has been completed

• Manage complaints and resolve grievances

• Enter data into internal systems

• Review and process any warranty payments/refunds in TMT

• Maintain accuracy in repair orders, update ETOC as needed

• Review, make needed changes and close repair orders while working closely with parts and shop managers to ensure repair orders are closed in a timely manner

• Manage RO’s from local shop and service trucks from Complete Status to Closed Status

• Other duties as assigned

  
  

Skills & Qualifications

• Excellent interpersonal communication skills (verbal and written)

• Organizational and record-keeping skills

• Problem solving and listening skills

• Patient disposition and ability to resolve conflicts

• Understand the typical format of company schedules in order to manage time efficiently

• Ability to multitask and work in a high-stress environment

• Strong attention to detail

• Ability to work as part of a team while maintaining a positive attitude

• Able to meet all physical demands

Education & Experience

• High School Diploma (GED) or equivalent

• Customer service experience

• Service Writer / Service Advisor experience preferred

Job Type: Full-Time

Benefits:

• Health Insurance
• Health Savings Account (HSA) and Employer Matching
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Voluntary Life Insurance
• Employer Paid Short-Term Disability
• Long-Term Disability
• Accident Coverage
• Hospital Indemnity Coverage
• 401(k) and Employer Matching
• Paid Time Off
• ESOP (Employee Stock Ownership Plan)

Schedule: Monday to Friday(7:00 am - 6:00 pm)

Hourly Pay Range: $15 - $18 (depending on experience)

Military Veterans are encouraged to apply

Fraley and Schilling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.