Technical Training Manager leads the design and delivery of technical training programs. Determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Being a Technical Training Manager manages the development of training programs and materials including outlines, text, handouts, hands on exercises, and training evaluations. Establishes processes to monitor results and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Additionally, Technical Training Manager assesses and manages any contractors utilized to deliver specialized training. May manage IT, product, or equipment training depending on the industry and setting. Requires a bachelor's degree. Typically reports to an director. The Technical Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Maximus is currently looking for a Training Manager at the Chester, VA location. This position is responsible for developing Training Supervisors and Trainers, enforcing program goals, validating the accuracy of the program records, and communicating with senior ledaership regarding site metrics and service level agreements (SLA).
Essential Duties and Responsibilities:
- Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.
- Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
- Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
- Develop and implement training programs and materials to ensure business requirements are met for effective operation programs such as marketplace, customer service skills, systems, mailroom, back office, certified assistor training and healthcare laws and regulations.
- Complete hiring and performance management processes to support a high performing training team.
- Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provides highly skilled feedback on operations staff performance in scheduled training and informal skills based coaching. - Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.
- Lead the design development, and manage training sessions, and schedule with the Training Director based on the evaluation of the needs of staff and new hires in coordination with management.
- Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
- Review, evaluate, and modify existing and proposed programs.
- Act in collaboration with Training Director as client interface for all training related functions.
- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.
- Maintain a library of training aids.
Minimum Requirements:
- Bachelor's degree in related field or equivalent combination of education and experience.
- 5-7 years of relevant professional experience required.
The 6 month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment.
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0 Technical Training Manager jobs found in Petersburg, VA area