Technical Training Manager leads the design and delivery of technical training programs. Determines training objectives by conducting analysis of overall needs and specific skill or knowledge gaps. Being a Technical Training Manager manages the development of training programs and materials including outlines, text, handouts, hands on exercises, and training evaluations. Establishes processes to monitor results and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Additionally, Technical Training Manager assesses and manages any contractors utilized to deliver specialized training. May manage IT, product, or equipment training depending on the industry and setting. Requires a bachelor's degree. Typically reports to an director. The Technical Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
CLASS DEFINITION: Under the direction of the Information Systems Manager, this person performs technical work involving information technology services, develops training content, and trains Court staff.
JOB DUTIES:
· Develops training materials, including outline materials, presentations, course handouts, and lesson plans.
· Delivers in-person and virtual technical training curriculum for Court staff.
· Provides frontline support of all IT services for the 22nd Judicial Circuit Court, including Help Desk functions.
· Identifies emerging training needs, assesses technical readiness, and develops tailored training content to address Court needs.
· Diagnoses and routes user requests and problems to appropriate team members for resolution.
· Installs, configures, maintains, and troubleshoots computer hardware, software, and peripherals.
· Troubleshoots issues, identifies ongoing, recurring problems, and recommends technical solutions.
· Tracks, responds, and resolves end-user trouble reports and service requests via the Help Desk phone and email.
MINIMUM EDUCATIONAL AND EXPERIENCE QUALIFICATIONS: Bachelor’s Degree from an accredited college in information systems or a directly related field and at least one year of full-time paid experience in an information systems position; OR a high school diploma or equivalent and a minimum of 3 years full-time paid experience working in an information systems position; one year of which must have been in a training and development capacity.
Must be at least 21 years of age. EOE
Job Type: Full-time
Pay: From $54,860.00 per year
Benefits:
Schedule:
Work Location: In person
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