Technical Training Manager jobs in Charlotte, NC

Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

Under the supervision of the Technical Training Manager, the Technical Training Instructor’s primary purpose is to train Carolina CAT’s employees and customers in technical and other related areas.

Essential Functions

• Emphasize safety during all Carolina CAT and customer training courses.
• Teach 120 days a year in the classroom and/or hands on environment in various locations.
• Conduct Original Equipment Manufacturer (OEM) certification/qualification classes for employees/customers in accordance with OEM regulations and curriculum.
• Select or develop teaching aids and curriculums, such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Partner with the training team to constantly improve training delivery methods and content.
• Embrace technology to the fullest; always striving to find a better, faster, simpler way to build our technicians capability.
• Develop relationships with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies to develop course materials and receive feedback.
• Conduct training sessions, such as on-the-job training, refresher training, product training, systems training, customer training, etc.
• Leverage technology to create on demand training.
• Test trainees to measure competencies related to career development.
• Monitor methods used by employees and provide constructive feedback that will aid in technical growth and development.
• Conduct task-specific training that relates to key performance indicators as indicated by the business.
• Remain current on developments in training and instructional methodologies, including technology enhancements.
• Attend periodic seminars, forums, and meetings.
• Achieve and maintain Caterpillar Instructor Accreditation Program (CIAP) certification
• Consult with senior instructional staff to confirm program/system objectives, operational procedures and system/program constraints.
• Partner with the Training Coordinator on scheduling and class preparation.
• Partner with Technical Communicators to understand current product issues and incorporate corrective action measurements into training classes.
• Partner with Technical Communicators to develop on-demand training focused on top product issues/process errors. Methods of deployment could include video-based, VLT and ILT-based.
• Partner with Technical Career Development Manager to embrace and provide feedback on Career Development guidelines, progression paths, level proficiency, assessment testing, and our college programs.
• Other duties as assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Associate degree from two-year college or university; or high school diploma with sufficient related experience.
• Must have the ability to teach and convey technical information in a manner that promotes learning.
• Proficient experience in reading schematics and blueprints.
• Must be able to meet company requirements for auto insurance coverage.
• Adaptable to the everchanging business demands.
• Ability to multitask.
• Positively engaged employee.
• Adheres to and promotes company values and actions.
• Able to operate in an environment with minimal supervision.

Computer Skills

• Microsoft Office (Word, Excel, Adobe, Outlook, and PowerPoint).
• Ability to learn and use industry-specific computer programs, i.e., SIS 2.0, SIMSi, TMI Web, etc.
• Proficient in an OEM’s diagnostic software, i.e., CAT ET, ERT, VIMS, etc.

Certificates, Licenses, Registrations

• A valid driver’s license
• Must have/attain Caterpillar Instructor Accreditation Program (CIAP) certification
• Must have/attain Mobile Elevating Work Platform (MEWP) Instructor certification
• Must have/attain Mobile Air Conditioning Society (MACS) proctor certification

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

Travel Requirements

The travel requirement characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to travel to Carolina CAT branch locations/customer sites to deliver training materials/perform hands on training. Occasional overnight stays are required, determined by length of training and distance to location. The employee is occasionally required to travel to OEM training facilities, demonstration centers, etc., for training/development purposes which may require air travel and/or long-distance driving and extended overnight stays of up to 5 days. The employee must provide their own vehicular transport and will be reimbursed for mileage related to required travel for business purposes.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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