Technical Trainer, Sr. jobs in Renton, WA

At Starbucks, our mission is to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission using cutting-edge technology delivered to our customers, partners, stores, roasters, and global communities.

This role will recognize and articulate business problems or opportunities, define target metrics, and create well-formed epics or user stories for engineering teams, who can then design, build, release, and monitor technical solutions efficiently.

To be successful, technical product managers should be comfortable working in a collaborative environment along with a passion for creating simple and engaging experiences

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:

• Responsible for determining business needs, understanding market demands and technical trends, problem-solving, and proposing solutions.
• Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team.
• Manages product planning through day-to-day collaboration and decision-making with a cross-functional team including engineers and business partners.
• Defines non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity.
• Defines product health and performance metrics
• Creates dashboard/reporting requirements and KPIs to measure product performance
• Identifies opportunities to improve feature performance and overall product health using data.
• Measures feature success post-deployment and feed insights back to the team and business partners.

Communication and Collaboration

• Interacts directly with business stakeholders to understand business problems
• Presents options/recommendations clearly and persuasively to support business stakeholder decisions
• Works with engineering teams to understand, prioritize, and document technical and non-functional features.
• Owns effective relationships with engineering teams across Starbucks Technology

Product Planning & Delivery

• Practices iterative, agile development
• Identifies and documents technical tradeoffs as well as dependencies and constraints
• Performs validation of features against stated goals; facilitates user review/acceptance testing
• Manages execution and eliminates blocking issues during development
• Works with cross-functional teams on feature sizing and delivery planning
• Effective communication of product delivery milestones and progress

Basic Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business, or a relevant field
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years)
• Demonstrated ability to work with design and engineering to deliver customer-facing features (4 years)
• Hands-on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with a variety of stakeholders (4 years)
• Industry experience in a technology environment with a record of successfully delivering complex products (4 years)

Preferred Qualifications

• Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.
• Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Strong verbal and written communication skills
• Consistently uses communication skills to influence outcomes within a known skill set
• Ability to balance multiple priorities and meet deadlines
• Strong knowledge of agile development practices, methodologies, and tools
• Technical knowledge of web and mobile applications
• Knowledgeable of agile/scrum methodology and user-centric design; maybe certified product owner; may collaborate with PMO/scrum master on project methodology to highlight issues and help as needed for product lifecycle

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at