Technical Trainer, Sr. jobs in Pawtucket, RI

Join a team of industry experts at a world-class, state of the art training center in Cranston, RI.  

You will be responsible for delivering instructor-led and virtual training programs with a highly technical subject matter focused on water-based fire systems in various classroom or hands-on learning settings. These programs support the growth of the Johnson Controls Fire Suppression by providing performance-based learning to enable those that sell, design, install, program and service these systems to succeed.   

As the Technical Trainer, you will gain exposure to and ultimately become a subject matter expert on some of the foremost fire protection systems and devices utilized within the industry today.  Additionally, the you will be introduced to various fire system design software programs as well as nationally recognized design and installation standards and may work cross-functionally with Engineering, Research and Development and Product Management for idea and information sharing.  You may also represent Johnson Controls on technical committees or industry organizations if selected.  

What You Will Do:

• Present water-based fire protection system training courses to live adult audiences 

• Conduct and/or coordinate live virtual classes and webinars  

• Support LMS online training portal  

• Deliver existing content  

• Maintain existing technical learning content  

• Develop new content or update existing training programs  

• Develop new training aids  

• Operate audio/visual equipment  

• Coordinate training activities  

• Assist with maintaining training program accreditations  

• Support Technical Services and other cross-functional departments as needed  

• Develop job performance requirements (JPRs)  

• Organize and maintain classrooms and equipment  

• Evaluate attendees based on performance for the purpose of certification Job Field Operations  

What We Look For:

Required  

• Strong Presentation skills  

• A customer focused mindset 

• Solid business communication skills  

• Superior written and spoken English communication skills  

• Ability to work in fluid corporate environment  

• Excellent listening skills  

• Strong, positive interpersonal skills  

• Detail-oriented, particularly with respect to managing technical training programs  

• Well-versed in MS Office 365, primarily PowerPoint, Teams, SharePoint  

• A minor portion (less than 10%) of the role may involve domestic or select global travel.  

Desired Technical Experience  

• 5 years Fire Protection (sprinkler) industry experience  

• Sprinkler system design experience preferred  

• Fire sprinkler inspection/service department experience  

• Understanding and application of the applicable NFPA standards in regard to water-based fire protection including NFPA 13, 14, 20, 25, 750 among others  

• Basic understanding of the NFPA standards process  

• General awareness of the International Fire Code (IFC) and International Building Code (IBC)  

• Special hazards or fire detection systems experience a plus  

#LI-Onsite