Technical Trainer, Sr. jobs in Lacey, WA

Technical Trainer, Sr. creates and conducts technical training programs. Determines training objectives. Being a Technical Trainer, Sr. writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Additionally, Technical Trainer, Sr. administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to an manager. The Technical Trainer, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Technical Trainer, Sr. typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)

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IT Technician Level 1 (FT)
  • Intelligent Technical Solutions
  • Olympia, WA FULL_TIME
  • Job Description:
    We are seeking a problem solver and team player, with good customer service skills, who is a detail - oriented IT Technician to join our growing team. As an IT Technician at Intelligent Technical Solutions, you are responsible to help us support our clients providing a world class service within our SLA's using a passionate and positive approach to the job. You will be responsible in playing a key role in providing local onsite support, taking of calls, and working support tickets for our clients. You will also be updating systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.


    Job Responsibilities:
    • Provide onsite support to our clients within Olympia and nearby remote locations.
    • Assist with Windows/Mac operating system support within a business environment, mobile device support, desktop support problems, Internet troubleshooting, network support, printing issues, proactive maintenance tasks, and end user software installation.
    • Diagnose, document, and resolve technical issues within the employee’s level of experience and knowledge.
    • Assist in Office 365 Troubleshooting and with 3rd party application support.
    • Provide a superior user experience during each interaction with the client, whether communicating with them by phone, chat over their workstation, email, or face-to-face.
    • Instruct users with best practices for maintaining a secure PC environment.
    • Escalate issues outside the technician’s level of knowledge and experience, including most server and networking issues, as appropriate and after completing as much troubleshooting as possible.
    • Use internal and external knowledge bases and resources to research issues independently, including vetting of external sources to ensure accuracy of data.
    • Report to Team Lead for support related work and maintain good documentation of tasks.
    • Work with your team interactively to brainstorm, share ideas, and gain knowledge to help obtain resolution for more complicated client issues.
    Job Qualifications:
    • Experience troubleshooting issues that arise with both Windows and Mac Operating Systems.
    • One (1) year of Helpdesk support or similar experience or and AAS in Computer Network Administration or related degree.
    • Background in troubleshooting application issues, experience with automated PC deployments/imaging tools and user profile setups/migration.
    • Familiarity with Firewall, Switch and Network architecture and troubleshooting procedures.
    • Experience supporting Office 365 & MS Office 2010-2016 versions, Adobe, Active Directory, backup, Endpoint protection tools, Line of Business apps, mobile devices, and other standard business application support.
    • If you have experience with Managed Service Providers (MSPs), that's a plus!
    • A valid driver's license and vehicle that you can use for traveling to and from clients' offices and our offices.
    Job KPI's:
    • >80% utilization
    • >33% First Touch Close
    • >94 NPS
    Compensation:
    Pay rates start at $19/hour and vary by experience and location.

    Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.
    (Example certifications: CompTIA Security , CompTIA Network , Microsoft MCDST or MCP.)

    Benefits:
    • Paid US Holiday
    • Paid Time Off
    • Comprehensive Health Plans
    • Life and Accident Insurance
    • Accident and Disability Coverage
    • Company-paid training and certification
    • Retirement Security
    • Health & Wellness Program
    • Salary Advancement
    Please answer in your cover letter (Note: No cover letter required, Just answer these questions and attach them in the CL area):
    • Are you currently living in Olympia, WA?
    • Please provide your salary expectations. Don't say negotiable, please enter a $ range (per hour).
    • Do you have a valid driver's license and a vehicle to use?
    • Are you willing to travel to and from our client's office and our office?
    • What tech certifications do you have under your belt? (Required)
    • Have you worked FOR an MSP? If so, please tell us how many years and what your experience was like.
    How to apply:
    Click/Follow this link: https://grnh.se/8c0b1c773us
  • 21 Days Ago

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IT Technician Level 1
  • Intelligent Technical Solutions
  • Olympia, WA FULL_TIME
  • Job Description:We are seeking a problem solver and team player, with good customer service skills, who is a detail - oriented IT Technician to join our growing team. As an IT Technician at Intelligen...
  • 21 Days Ago

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Client Account Manager (Olympia)
  • Intelligent Technical Solutions
  • Olympia, WA FULL_TIME
  • Job Description As a Client Account Manager at Intelligent Technical Solutions, you are expected to have the ability to understand technological solutions for clients while understanding the relations...
  • 21 Days Ago

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PC Deployment Specialist (FT)
  • Intelligent Technical Solutions
  • Olympia, WA FULL_TIME
  • Job Description:We’re looking for a full-time PC Deployment Specialist to help us support our clients in providing world class service within our SLAs using a passionate and positive approach to the j...
  • 22 Days Ago

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Helpdesk Engineer (Olympia, WA)
  • Intelligent Technical Solutions
  • Olympia, WA FULL_TIME
  • Job Description:As an IT Helpdesk Engineer Tier 1.5/2 at Intelligent Technical Solutions, you are responsible to help us support our clients providing a world class service within our SLA's using a pa...
  • 1 Day Ago

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IT Helpdesk Field Technician (Olympia, WA)
  • Intelligent Technical Solutions
  • Olympia, WA FULL_TIME
  • Job Description:As an IT Helpdesk Field Technician here at Intelligent Technical Solutions, you are responsible to help us support our clients by providing world class service within our SLAs, using a...
  • 2 Days Ago

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0 Technical Trainer, Sr. jobs found in Lacey, WA area

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Group Sales Manager
  • Bass Pro Shops
  • Lacey, WA
  • Pay Range: $67,724.80 - $96,000.00 POSITION SUMMARY: The Group Sales Manager supervises one or more of the Sales Departm...
  • 3/28/2024 12:00:00 AM

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Cook AC - WCCW
  • State of Washington
  • Olympia, WA
  • COOK AC (ADULT CORRECTIONS) -ON-CALL RECRUITMENT WASHINGTON CORRECTIONS CENTER FOR WOMEN (WCCW) Note: This recruitment w...
  • 3/28/2024 12:00:00 AM

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Field Supervisor (Health Insurance Advisor 2)
  • State of Washington
  • Olympia, WA
  • This recruitment will remain open until March 27, 2024. The agency reserves the right to make a hiring decision at any t...
  • 3/28/2024 12:00:00 AM

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Engineering Manager, Cloud Traffic
  • Confluent
  • Olympia, WA
  • Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever fou...
  • 3/28/2024 12:00:00 AM

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Executive Director of Information Technology
  • Muckleshoot Casino
  • Auburn, WA
  • THIS ROLE IS NOT REMOTE AND CANNOT BE PERFOMED REMOTELY ; REMOTE APPLICANTS WILL NOT BE CONSIDERED WE'RE DOUBLING DOWN O...
  • 3/27/2024 12:00:00 AM

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Transportation Operations Division Director
  • National Association of City Transportation Officials
  • Olympia, WA
  • Transportation Operations Division Director | Careers at WSDOT page has loaded. Transportation Operations Division Direc...
  • 3/27/2024 12:00:00 AM

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Sr. Technical Trainer (US Remote)
  • Confluent
  • Olympia, WA
  • Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever fou...
  • 3/26/2024 12:00:00 AM

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Gaming Director
  • Nisqually Red Wind Casino
  • Olympia, WA
  • Benefits of Working at Nisqually Red Wind Casino Include : FREE Medical/Dental/Vision (Spouse and dependent coverage is ...
  • 3/24/2024 12:00:00 AM

Lacey is a city in Thurston County, Washington, United States. Established as a suburb of Olympia, its population was 42,393 at the 2010 census out of a county population of 252,264. According to the United States Census Bureau, the city has a total area of 16.51 square miles (42.76 km2), of which, 16.06 square miles (41.60 km2) is land and 0.45 square miles (1.17 km2) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Trainer, Sr. jobs
$91,175 to $117,151
Lacey, Washington area prices
were up 2.9% from a year ago