Technical Trainer, Sr. jobs in Henrietta, NY

Adaptec Solutions is a top-ten, North American integration partner engineering diverse material handling and automation solutions with lifecycle service support for manufacturing, distribution, and warehousing companies.

Job Summary:

Reporting to the Vice President, Lifecycle Services, this position is responsible for delivering the company’s technical training; developing the technical skills of employees performing field service, field installation, and production operations; and aligning training and employee development with the strategic direction of the company. These responsibilities may include the development of training criteria for employee advancement based on technical skills and capabilities.

The role will be based in our Rochester, NY location.

This position will have no direct reports however this position will work closely with executives, managers, and supervisors to ensure technical training is delivered effectively. This position will collaborate with engineering and operations department staff to identify training needs, identify materials that can be used to train both field and in-house production operation employees, and standardize training materials across the company. This position will also work with the environmental health & safety (EHS) department manager to integrate safety and compliance training requirements into technical training and assist with developing methods of delivery.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

• Provide technical expertise to train an array of field service, field installation, and production operations technicians that support our products and customers. Example of training focus may include, but not be limited to:
  • Mechanical applications
  • Advanced Electrical 1 & 2 Course
  • Robotic handling tool course
  • Safety trainings (application of lockout/tagout, use of fall protection, hot work permitting, use of atmosphere monitoring equipment, and general PPE)
• Develop in-person and online training courses that provide technical training to meet business needs and employee development. Trainees will include both newly hired and existing employees.
• Track and maintain training records for technical staff to support business needs.
• Identify, select, standardize, and manage the resources required to support the delivery of technical training.
• Oversee all company in-house training locations and resources with support from local site representatives.
• Continuously review and update the content of technical training to ensure training is current with the company’s evolving processes and procedures. This may include communication and dissemination of the company’s technical bulletin updates.
• When required, travel to company or customer locations to support training. This may include developing processes and identifying the resources necessary to support remote training strategies.
• When required, travel to company or customer locations to assess and inspect field operations and compliance with safe work practices.
• Support employee recruitment by participating in interviewing processes, including management of aptitude tests administered to candidates to assess their technical skills.
• Establish clearly defined requirements of technical skills that can be used by management when considering technical staff for professional advancement.

Education and Experience:

• Associate degree in an appropriate technical subject, bachelor’s degree preferred.
• Minimum of 5 years’ experience in a field service or installation environment associated with material handling, including conveyors, lift tables, stretch wrappers, palletizers, cranes, robotics, and/or other automation systems involving integration of some or all the above.
• Previous experience as a trainer in a technical environment required.

Special Requirements:

• May require a minimum of 25% travel.

Knowledge, Skills, and Abilities:

• Strong technical knowledge and experience associated with material handling systems with a preference for experience that includes complex automation and robotics equipment service.
• Ability to effectively communicate and interact with people both in-person and online to deliver messages and content.
• Working knowledge of general processes and requirements of field technicians working in industrial environments.
• Ability to read engineering plans, specifications, and schematics.
• Awareness of OSHA, NFPA, NEC, and other EHS rules and regulations.
• Proficient in the use of computer software programs, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Teams applications.
• Comfortable working with employees and customers at all levels of an organization.
• Extensive organization and management skills, including the ability to manage multiple priorities and meet deadlines.

Equipment, Machines and Software Used:

Basic Equipment and Machinery: This position requires the regular use of a computer, printer, copier, telephone, scanner, and calculator.

Computer Software: Microsoft Word, Outlook, PowerPoint, Excel, company ERP systems and AutoCad

In compliance with pay transparency requirements, the salary range for this role is $70,000 - $85,000. The salary range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including, but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, health, dental and vision insurance, HSA/FSA accounts, 401(k) match, short-term/long term disability coverage and basic life/AD&D insurance and education assistance.

Adaptec Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws