Technical Trainer, Sr. jobs in Charleston, WV

Technical Trainer, Sr. creates and conducts technical training programs. Determines training objectives. Being a Technical Trainer, Sr. writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. Lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Additionally, Technical Trainer, Sr. administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to an manager. The Technical Trainer, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Technical Trainer, Sr. typically requires 4 -7 years of related experience. (Copyright 2024 Salary.com)

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Trainer
  • BuzzClan LLC
  • Charleston, WV FULL_TIME
  • Job Description

    Job Title: Trainer

    Location: Charleston, WV

    Duration: Long Term

     

    Job Description:

    This position will be responsible for creating and delivering orientation, new hire training, and continuing education curriculums for the support center, complete with training materials, hands-on learning activities, reference documents, learning assessments, effectiveness surveys, etc. The trainer will partner with the leadership team and client representatives to ensure the achievement of individual, team, and departmental learning objectives. The trainer will actively engage in handling incoming volume for the support center to stay up to date on the latest processes and volume drivers.

    ESSENTIAL FUNCTIONS

    • §  Create and maintain training strategies, initiatives, and materials (manuals, tools, templates, process guides, etc.)
    • §  Schedule and coordinate on-site and virtual training sessions
    • §  Identify and communicate new hire performance concerns, such as attendance, technical competence, information retention, etc.
    • §  Conduct learning assessments and employee surveys to measure information retention, performance improvements, training effectiveness, etc.
    • §  Consult with other trainers, leadership, support staff, and client representatives on training initiatives, schedules, process/application changes, etc.
    • §  Analyze assessments and agent performance to identify areas of opportunity for continuing education efforts
    • §  Maintain and routinely update a database of all training materials
    • §  Calibrate with leadership on call and ticket quality expectations
    • §  Support the implementation and ongoing maintenance of all company initiatives, policies, and programs, including but not limited to quality, information security, employee relations, compensation, and performance management
    • §  Research and implement effective training activities and methodologies
    • §  Submit and track employee access/equipment requests
    • §  Other related duties as assigned

     

    KEY COMPETENCIES

    • §  Customer Focus—stays in tune with internal and external customer expectations about quality and service; seeks input from customers and acts on it; makes customer satisfaction a business priority; takes customer comments and complaints seriously; focuses on what is best for customer.
    • §  Adaptability—responds resourcefully to rapid change and ambiguity. Works constructively under pressure. Encourages change.
    • §  Communication—keeps two-way communication flowing with key stakeholders (customers, shareholders, employees, etc.). “Over-communicates” key messages about Artech to internal and external audiences. Delivers clear and effective verbal and written messages.
    • §  Ethics / Acts with Integrity—demonstrates principled leadership and sound business ethics. Shows consistency among values and builds trust with others through building credibility and follow-through on commitments.
    • §  Initiative—seeks new opportunities for business development, quality improvement and personal learning and takes appropriate risks to make them a reality.
    • §  Shaping and Driving Strategy—has a clear business focus and develops aggressive strategies to achieve competitive advantage. Translates vision and strategies into practical objectives and “street-smart” actions. Drives for results. Holds others accountable by monitoring and measuring performance.
    • §  Sound Judgement and Decision Making—applies broad knowledge when addressing complex issues. Defines issues clearly. Takes all critical information into account to make timely, tough decisions.
    • §  Team Player—promotes effectiveness of Artech as a whole by supporting common processes and measurements. Works effectively in partnership with others both across Artech and with customers to achieve business goals.

     

    MINIMUM REQUIREMENTS

    • §  Associate’s degree or equivalent experience in education or information technology
    • §  2 years of training or management experience
    • §  Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software with an emphasis on creation, design & maintenance of training material and spreadsheets
    • §  Experience with technologies and best practices for instructional manuals and teaching platforms
    • §  Strong project management skills with the ability to supervise multiple projects
    • §  Good interpersonal skills and communication with all levels of management
    • §  Strict adherence to company/client policies
    • §  Able to multitask, prioritize, and manage time efficiently
    • §  Excellent leadership, team building, and management skills
    • §  Encouraging to team and staff; able to mentor and lead
    • §  Excellent verbal and written communication skills
    • §  Able to analyze problems and strategize for better solutions
    • §  Able to work independently and proficiently without direct supervision

     

    PREFERENCES

    §  Previous call center / service desk experience

    §  Certification(s) from talent and training associations

    §  CompTIA A or other technical certifications

    §  Knowledge of ACD technology and IT Service Management (ITSM) tools/practices

    §  Knowledge of ITIL framework

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

  • 18 Days Ago

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Field technician
  • GTN Technical Staffing
  • Beckley, WV FULL_TIME
  • Field Technician I HIGHLIGHTS Location : Beckley, WV Position Type : Contract Hourly / Salary : BOE Residency Status : US Citizen or Green Card Holder ONLY Our client is looking for a Field Technician...
  • Just Posted

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Project Control Manager
  • STSI Technical Staffing Services
  • Charleston, WV FULL_TIME
  • Project Controls Manager Charleston, WV Overview Manages and coordinates the entire spectrum of Project Controls activities for the project. Responsible for the management of the Project Control activ...
  • 1 Month Ago

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Dog Trainer
  • Off Leash K9 Training
  • Charleston, WV FULL_TIME
  • Are you looking for a career, not just a job? Do you love dogs? Do you love helping people? Do you possess great customer service skills? We are a part of the fastest growing dog training company in t...
  • 19 Days Ago

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Athletic Trainer
  • West Virginia Department of Education
  • Charleston, WV FULL_TIME
  • JobID: 16831 Position Type: Athletics/Athletic Trainer Date Posted: 3/4/2024 Location: Elkins High School Date Available: TBD Closing Date: 03/31/2024 County: Randolph County Schools - website Certifi...
  • 20 Days Ago

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Athletic Trainer
  • Thomas Memorial Hospital
  • South Charleston, WV FULL_TIME
  • Job Summary The Athletic Trainer will work with medical professionals and coaches to evaluate athletes' condition, establish plans for diet, fitness, and treatment, and track progress towards health a...
  • 22 Days Ago

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0 Technical Trainer, Sr. jobs found in Charleston, WV area

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Nonprofit Accounting - Advisory Manager
  • Cherry Bekaert
  • Charleston, WV
  • **Description** Ranked among the largest accounting and consulting firms in the country, **_Cherry Bekaert_** delivers i...
  • 3/27/2024 12:00:00 AM

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Positive Behavior Services Clinical Educator - Center for Excellence in Disabilities
  • WEST VIRGINIA UNIVERSITY RESEARCH CORPORATION
  • Charleston, WV
  • Description The Center for Excellence (CED) at West Virginia University Research Corporation is currently accepting appl...
  • 3/27/2024 12:00:00 AM

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Staffing Market Manager
  • Manpower
  • CHARLESTON, WV
  • Manpower Market Manager Are you a take-charge person, a born motivator and a person who sees the big picture as well as ...
  • 3/27/2024 12:00:00 AM

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Engineering Manager, Cloud Traffic
  • Confluent
  • Charleston, WV
  • Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever fou...
  • 3/27/2024 12:00:00 AM

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Sr. Technical Trainer (US Remote)
  • Confluent
  • Charleston, WV
  • Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever fou...
  • 3/26/2024 12:00:00 AM

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Industry Transformation Advisor (Smart Manufacturing)
  • Avanade Inc.
  • Charleston, WV
  • Industry Transformation Advisor (Smart Manufacturing) Introduction: Avanades Integrated Go-To-Market (IGTM) function bri...
  • 3/26/2024 12:00:00 AM

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Rep, CRO Mobile Examiner - (P/T) - ExamOne/West Virginia area
  • Quest Diagnostics
  • Charleston, WV
  • Overview: Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to ...
  • 3/25/2024 12:00:00 AM

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HVAC TB Tech Tm Ld Chill (un)
  • Johnson Controls International
  • Poca, WV
  • What you will do We are looking for a skilled Journeyman Chiller Mechanic TTL (Technical Team Leader) who has worked in ...
  • 3/25/2024 12:00:00 AM

Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat. Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Trainer, Sr. jobs
$79,824 to $102,566
Charleston, West Virginia area prices
were up 1.2% from a year ago