Technical Trainer, Sr. jobs in Arizona

Local Only Candidates - Candidates must be available for in person interviews within 1 week of the posting close date which is 3/28/2024.

IT - Technical Writer - Community & Economic Development Department 128644 (Hybrid Position)

Location: City of Phoenix 200 W. Washington S, Phoenix 85003

Start Date: 05/01/2024.

Overview:

The City of Phoenix Community and Economic Development Department is seeking a technical writer to document efforts to bridge the digital divide in Phoenix.

Since May 2020, the city has partnered with multiple agencies to create a digital canopy that would provide internet access to K-12 students at no charge to families. To date, the digital canopy has been installed in two Phoenix elementary school districts as a proof-of-concept area and plans are in place to expand to another two elementary school districts.

The technical writer will be responsible for:

• reviewing existing documentation,
• interviewing 12-15 staff from the city, high school district, elementary schools, and from Phoenix College who have been collaborating on this project, and
• drafting a primer that details the discovery process and implementation efforts of this project so
• others can replicate this solution.

Professional Competencies:

• Working knowledge of IT terms related to creating a school-based system for students and teachers to access internet from home;
• ability to gather information from interviews with team members and project notes and use that information to create an informative, concise summary.

Required Knowledge, Skills, and Abilities:

Strong writing skills, research experience, ability to gather data through interviews (in-person or virtual), technical knowledge of systems related to creating an internet system