Technical Support Supervisor jobs in West Fargo, ND

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Technical Support Supervisor jobs

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(504) Computer Support Associate (C)
  • Staff Finders Technical of Oregon
  • Fargo, ND CONTRACTOR
  • 1st shift Monday-Friday 8-5 are typical hours. Could start earlier
    Onsite at Fargo Main Plant
    Metatarsal boots required on first day start.

    Job Description:
    • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
    • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
    • Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests.
    • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
    • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
    • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

    Job Requirements:
    • Knowledge of computing and networking concepts and fundamentals.
    • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
    • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
    • 1 year or more IT experience preferred, but recent college graduates will be considered.
    Education Requirements:
    • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent.
  • 26 Days Ago
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Accounts Receivable Supervisor
  • Healthcare Support Staffing
  • Fargo, ND FULL_TIME
  • Company DescriptionHealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare profe...
  • 1 Month Ago
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County Supervisor ( Beltrami, Clearwater, Hubbard)
  • Support Within Reach
  • Bemidji, MN FULL_TIME
  • Position Description: The County Supervisor oversees daily operations within the three-county service area of Beltrami, Clearwater, and Hubbard County. Primary responsibilities of this exempt position...
  • 2 Days Ago
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IT Technical Support Analyst
  • Trail King
  • Fargo, ND FULL_TIME
  • Please apply through the Trail King Website: www.trailking.com/careersThe Technical Support Analyst I will support Trail King user facing software and hardware as part of a helpdesk role and helps man...
  • 14 Days Ago
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Technical Support Specialist
  • Razor
  • Fargo, ND FULL_TIME
  • At Razor Tracking, we feel it’s important to work where your value is appreciated, your talent is utilized, and where you love to go every day. We are a fast-growing, fun organization with competitive...
  • 17 Days Ago
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Technical Support Engineer
  • SVMT, Inc
  • Fargo, ND FULL_TIME
  • Job DetailsCustomer Experience team is looking for the right person to provide advanced technical support to our customers when a ticket is escalated or falls into a more complex technical area. If yo...
  • 13 Days Ago
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0 Technical Support Supervisor jobs found in West Fargo, ND area

About West Fargo, North Dakota

West Fargo is a city in Cass County, North Dakota, United States. It is, as of the 2017 Census Estimates, the fifth largest city in the state of North Dakota with a population estimated at 35,708, and it is one of the state's fastest growing cities. West Fargo was founded in 1926. The city is part of the Fargo-Moorhead, ND-MN Metropolitan Statistical Area. West Fargo is located at 46°52′18″N 96°53′42″W / 46.87167°N 96.89500°W / 46.87167; -96.89500 (46.871749, -96.894966). According to the United States Census Bureau, the city has a total area of 14.72 square miles (38.12 km2), of which, 14...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$65,088 to $90,629
West Fargo, North Dakota area prices
were up 0.8% from a year ago
View detail

What does a Technical Support Supervisor do?

Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020