Technical Support Supervisor jobs in West Virginia

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

F
Technical Support Services Technician
  • FIT Technologies
  • Clarksburg, WV FULL_TIME

  • SUMMARY 

     

    The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
     

    PRIMARY RESPONSIBILITIES 

    • Build and maintain relationships with clients and other team members. 
    • Perform software/hardware upgrades. 
    • Install, maintain, and repair, desktop hardware, network equipment and PC peripherals. 
    • Maintain daily service calls and meet requested SLA time frames based on client expectations. 
    • Provide detailed progress updates in a timely and accurate manner. 
    • Perform routine maintenance following company and vendor standards. 
    • Work to ensure physical cabling infrastructure meets desired standards. 
    • Participate in equipment liquidations. 


     

    KNOWLEDGE AND SKILL REQUIREMENTS 
     

    • Display a professional, reliable, trustworthy, and positive demeanor. 
    • Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system. 
    • Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background. 
    • Have organizational skills with strong orientation to detail and ability to follow-through on tasks. 
    • Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy. 
    • Have experience with Microsoft Office applications. 
    • Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS. 
    • Be familiar with network-based PC operating system deployment. 
    • Possess ability to maintain confidentiality of information accessed, processed, or stored. 
    • A , Network , MTA, MCSA certifications are desirable.
    • Able to: 
    1. work and adapt in an evolving-priority environment. 
    2. follow processes and protocols. 
    3. meet deadlines and to manage multiple tasks simultaneously. 
    4. ensure physical cabling meets desired standards. 
    5. learn software tools/applications (e.g., asset tracking and ticketing system) 

     

     WORKING CONDITIONS REQUIREMENTS 

     

    Working conditions are normal for an office environment and will require: 

     

    • Reliable transportation, valid driver’s license, and valid vehicle insurance. 
    • Local travel and occasional travel to other parts of Ohio or out of state. 
    • May require occasional evening and weekend work.   
    • Must be able to lift/carry 50lbs. 
    • May occasionally require work weeks over 40 hours. 

     

    APPLICATION  

    To apply, submit an application online through our Career Center.  

    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . 
     
     

    Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160 staff supporting clients throughout Ohio and in metropolitan areas in 30 states across the country.  

     

    FIT Technologies offers a comprehensive benefits package including:

    • Health, dental, vision, life insurance
    • Paid time off and paid holidays
    • Paid Parental Leave
    • Employee Stock Ownership Plan
    • 401(k) with match
    • Dependent Care FSA

     

    To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users. 

     

    FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran’s status, sexual orientation, gender identity or gender expression.
  • 3 Days Ago

F
Technical Support Services Technician
  • FIT Technologies
  • Kearneysville, WV FULL_TIME
  • SUMMARY The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors...
  • 3 Days Ago

B
Technical Customer Support Representative
  • Blue Ink Tech
  • Huntington, WV FULL_TIME
  • Job Description Blue Ink Tech is looking for an enthusiastic Technical Customer Support Representative to help our customers and grow our company. You will play a key role in identifying issues with o...
  • 11 Days Ago

C
Customer Service / Technical Support Representative (Remote)
  • Concentrix
  • WV, WV FULL_TIME
  • Description JOB DESCRIPTION The Customer Service / Technical Support Representative (Remote) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet. This ...
  • 1 Month Ago

S
Direct Support Program Supervisor
  • Sevita
  • Paden, WV FULL_TIME
  • REM West Virginia, a member of the Sevita family provides services for services to youth and adults with intellectual and developmental disabilities and other complex challenges. $14.50 hourly with On...
  • 22 Days Ago

S
Direct Support Program Supervisor
  • Sevita
  • Charleston, WV FULL_TIME
  • Explore Numerous Nearby Locations for Your Convenience!Schedule an Interview First - Apply Afterwards DISCOVER CAREERS, WELL LIVED. Our mission at Sevita is to create a world where every person has th...
  • 23 Days Ago

A
Senior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Lisle, IL
  • Job Description Job Description Job Type Full Time Location IL Department Service Desk Reports to Contact Center Manager...
  • 3/29/2024 12:00:00 AM

C
Technical Support Expert - Level 1 - Remote Monitoring and Management (RMM)
  • Careerbuilder
  • Orlando, FL
  • Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Provi...
  • 3/29/2024 12:00:00 AM

M
Technical Support Supervisor
  • Metasys Technologies
  • Mundelein, IL
  • IT Support Supervisor Direct Hire On-site in Mundelein, IL with 25% regional travel Our direct client is seeking an expe...
  • 3/27/2024 12:00:00 AM

T
Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/27/2024 12:00:00 AM

K
Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

K
Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

T
TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/26/2024 12:00:00 AM

F
Technical Support Specialist
  • Forsta
  • Stamford, CT
  • **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
  • 3/26/2024 12:00:00 AM

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$60,891 to $84,787

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019