Technical Support Supervisor jobs in Wisconsin

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Support Supervisor
  • 10 Badger Meter, Inc.
  • Milwaukee, WI FULL_TIME
  • Why Badger Meter? Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world! What You Will Contribute: The Supervisor-Technical Support is responsible for managing a team of technical support agents responsible for product and application support. The Supervisor-Technical Support will consistently guide the team to prompt issue resolution and continuously demonstrate professionalism while maintaining a keen sense of quality and customer experience. This position requires close collaboration with the Manager- Technical Support and other functional teams to ensure the voice of customer feedback is properly directed, and any customer related questions addressed appropriately. Job Duties: Manage issue resolution utilizing the proper escalation process ensuring all customer inquiries receive responses in a timely and accurate manner. Proficiently communicate technical resolutions to non-technical personnel Direct supervision: manage, coach, and ensure proper training and development of all team members. Work as a team member to provide direct support for product, application, and performance questions received from channel partners, direct customers, and internal Badger Meter employees. (including rotational after-hours emergency support responsibilities) Consistently guide the team to prompt issue resolution and continuously demonstrate professionalism while maintaining a keen sense of quality and the customer experience. Oversee the continuous improvement and achievement of department KPIs and S.M.A.R.T. goals which define service levels and standards (e.g. performance management system) Identify and address staff training and coaching needs (e.g. product cross-training, systems and, customer care skills), implementing and maintaining a supervisor-led communication ongoing monitoring, coaching and training program, ID and secure subject matter experts as needed Participate in service improvement projects and initiatives, including providing guidance on the systems and processes developed at Badger Meter that directly affect customer and partners. Develop an understanding of the needs of customer and supplier departments within Badger Meter, developing strong and successful working relationships with peers Education and Experience: Bachelor's Degree in Computer Science, Information Technology or a related field preferred 5 years of related experience in Supervision, Help Desk, Customer Support, Technical Support or a related field desired Qualifications: Basic proficiency in Microsoft Excel, Word, and Outlook required Salesforce experience or familiarity with similar software required Experience in software support required Competencies: Execution: Ensuring others contribute to organization strategies by focusing them on the most critical priorities; measuring progress and ensuring accountability against those metrics. Aligning Performance for Success: Focusing and managing individual performance by helping others set performance goals, and then tracking results and evaluating performance effectiveness. Decision Making: Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences. Coaching: Engaging an individual in developing and committing to an action plan that targets specific behaviors, skills or knowledge needed to ensure performance improvement or prepare for success in new responsibilities. Delegation and Empowerment: Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up. Working Conditions: Work is performed in an office environment and requires the ability to operate standard office equipment. Requires prolonged periods of talking/listening. Competitive Total Rewards at Badger Meter: Competitive Pay Annual Bonus Eligible for Annual Pay Increases Comprehensive Health, Vision, and Dental Coverage 15 days Paid Time Off 11 Paid Holidays Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost! Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more Educational Assistance – Tuition Reimbursement up to $5,250 Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage Health Savings Account (HSA) & Flexible Spending Account (FSA) options An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm With more than a century of water technology innovation, Badger Meter is a global provider of industry leading water solutions encompassing flow measurement, quality, and other system parameters. These offerings provide our customers with the data and analytics essential to optimize their operations and contribute to the sustainable use and protection of the world’s most precious resource.
  • 17 Days Ago

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Technical Product Support Supervisor
  • AprilAire
  • Madison, WI OTHER
  • Overview AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air. You will join a team of professionals who are...
  • 2 Months Ago

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Direct Support Supervisor
  • MyPath Support Services
  • Waukesha, WI FULL_TIME
  • Overview: Interested in making a difference in the lives of others? Join our growing organization and go home every day knowing that your leadership made a difference in the lives of others! COVID-19 ...
  • 9 Days Ago

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Desktop Support Specialist
  • VIA Technical
  • WI, WI FULL_TIME
  • Our client is looking to bring on a Desktop Specialist level 3. This is a long term CONTRACT opportunity ONSITE in Madison, Wisconsin to work for a Biotech Giant in genomic testing and DNA sequencing....
  • 1 Month Ago

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Support specialist
  • Fox Valley Technical College
  • Appleton, WI FULL_TIME
  • Job Category Regular Support Staff FVTC Worksite Appleton Main Campus Hourly Rate $18.22 Hours Per Week Note to internal applicants : Do not apply via this portal. Login to your Workday Account and Fi...
  • 1 Month Ago

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Shipping supervisor
  • STS Technical Services
  • Green, WI FULL_TIME
  • STS Technical Services is hiring Bilingual Shipping Supervisors in Sun Prairie, Wisconsin . Job Description : This role oversees and coordinates the shipment of materials, both outbound and inbound, o...
  • Just Posted

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Technical Support Supervisor
  • Metasys Technologies
  • Mundelein, IL
  • IT Support Supervisor Direct Hire On-site in Mundelein, IL with 25% regional travel Our direct client is seeking an expe...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/26/2024 12:00:00 AM

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Technical Support Specialist
  • Forsta
  • Stamford, CT
  • **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
  • 3/26/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Lisle, IL
  • Job Description Job Description Job Type Full Time Location IL Department Service Desk Reports to Contact Center Manager...
  • 3/24/2024 12:00:00 AM

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Desktop Support Technician
  • The Judge Group
  • South San Francisco, CA
  • Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
  • 3/24/2024 12:00:00 AM

Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$66,606 to $92,746

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019