Technical Support Supervisor jobs in Utah

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Part Time Technical Writer
  • Focused Support LLC
  • Wellsville, UT PART_TIME
  • Focused Support is seeking a part-time technical writer to help create documentation within our software company. This position is part-time and is located onsite in Logan, UT. Qualified applicants must submit a cover letter, resume, and writing sample.

    Key Responsibilities:

    · Part-time

    · 100% work from office

    · Support technical writing managers with approved assignments, as needed

    · Write and format documents including manuals, reports and marketing materials

    · Revise previously published materials, as directed

    · Adhere to and contribute to the company style guide

    · Work mostly in Oxygen XML authoring tools

    Required Qualifications:

    · Pursuing or completed bachelor’s degree in technical communication, English, or in a technical or scientific discipline with related writing experience

    · Excellent written communication skills

    · Ability to understand and document technical and engineering concepts clearly and concisely, demonstrated via writing samples or portfolio

    · Ability to organize and reference information logically, efficiently, and accurately

    · Ability to work productively alone and in a team

    · Ability and commitment to meet aggressive deadlines

    · U.S. citizenship required for security clearance

    Preferred Qualifications:

    · STEM interest or background

    · Experience with XML authoring and development tools

    At Focused Support we highly value our employees and their families. Focused Support offers competitive employment packages for part-time employees, including:

    · 6% 401k match after 90 days

    · Flexible work schedule

    · Applicable hands-on experience

    · Professional development opportunities

    Job Type: Part-time

    Pay: From $15.00 per hour

    Expected hours: 10 – 30 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Flexible schedule

    Schedule:

    • Monday to Friday

    Ability to Relocate:

    • Wellsville, UT 84339: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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Administrative support
  • Dixie Technical College
  • George, UT FULL_TIME
  • Summary : We are seeking a dedicated Administrative Assistant to join our team and provide exceptional customer service while managing various administrative tasks. The ideal candidate will possess ex...
  • Just Posted

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Administrative Support
  • Dixie Technical College
  • Saint George, UT PART_TIME
  • Summary:We are seeking a dedicated Administrative Assistant to join our team and provide exceptional customer service while managing various administrative tasks. The ideal candidate will possess exce...
  • 2 Days Ago

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Technical Support
  • ASK Consulting
  • South Jordan, UT FULL_TIME
  • Job Type:Contract Posted 1 day ago Expiry Date: 30 December 2023 Referral: 234162@accuick.com "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted...
  • 20 Days Ago

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Technical Support
  • APR Consulting Inc
  • Clearfield, UT FULL_TIME
  • An aerospace client is looking for a Technical Support who will support engineering testing. Location: Clearfield, UT 84016 Position: Technical Support Pay Rate: $20/hr. on W2 Duration: 6 months or lo...
  • 6 Days Ago

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Technical Support
  • Homaxi Inc
  • Salt Lake, UT FULL_TIME
  • Responsibilities: Master product features, application scope, usage scenarios, and key values, Be able to master the debugging and operation of products independently and proficiently. Provide technic...
  • 2 Months Ago

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Technical Support Supervisor
  • Metasys Technologies
  • Mundelein, IL
  • IT Support Supervisor Direct Hire On-site in Mundelein, IL with 25% regional travel Our direct client is seeking an expe...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/26/2024 12:00:00 AM

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Technical Support Specialist
  • Forsta
  • Stamford, CT
  • **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
  • 3/26/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Lisle, IL
  • Job Description Job Description Job Type Full Time Location IL Department Service Desk Reports to Contact Center Manager...
  • 3/24/2024 12:00:00 AM

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Desktop Support Technician
  • The Judge Group
  • South San Francisco, CA
  • Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
  • 3/24/2024 12:00:00 AM

Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$63,983 to $89,093

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019