Technical Support Supervisor jobs in Torrance, CA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technology Support Administrator - Onsite Long Beach
  • Universal Technical Institute
  • Long Beach, CA FULL_TIME
  • Overview

    The Technology Support Administrator is responsible for providing customer-centric support to end-users. This position will require a highly technically skilled individual that is able to resolve more complex problems that have been escalated to next-level support. This position will work closely with campus leaders and the Home Office IT leadership team to help develop and execute IT projects and initiatives that align with organizational business strategy.

     

    SALARY: $32.00- $35.00 per hour

    Responsibilities

    • Analyzes, implements, modifies, tests and maintains local site hardware, software, and machine operating systems.
    • Understands and performs analysis, troubleshooting, and repair of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers, etc. Escalates and partners with Tier 3 support teams when necessary.
    • Accurately tracks and routes escalated incident and request tickets providing thorough documentation of troubleshooting, history, and resolution, within established Service Level Agreements.
    • Analyzes user requests and evaluates multiple potential solutions to determine the best course of action and/or technology solution, delivering successful outcomes.
    • Accurately documents analysis, testing, and modification of computer systems and programs through creating and updating knowledge base articles and SharePoint team site information.
    • Responsible for the training, and day to day activities of student worker(s).
    • Develops best practices using applied technical knowledge and comprehension of business operations.
    • Helps determine needs and develops IT budget in partnership with site management and Regional IT Director.
    • As a technical expert, provides advice and guidance to campus management to ensure the successful execution of campus initiatives.
    • Responsible for the execution of campus infrastructure maintenance and upgrades in conjunction with tier 3 while ensuring minimal impact to business operations.
    • Responsible for timely response and resolution of campus outages after business hours to prevent critical impact to business operations.
    • Plans and executes major projects in alignment with business operations and initiatives (e.g. new program deployment, operating system upgrades, technology refresh, software deployments).
    • Responsible for the management of all site IT assets, including receiving and disposing of technology-related equipment.
    • Provides general end-user training and documentation.
    • Other duties as assigned.

    Qualifications

    Education / Experience

    • High School diploma/GED required.
    • 3-5 years of IT support experience or equivalent experience required.
    • 5 years of deskside support preferred.
    • A certification preferred.
    • MCSE preferred.

     

    Skills

    • Excellent interpersonal and professional communication, both verbal and written.
    • Proven ability to use good judgment, problem-solving, and decision making skills.
    • Strong, proven organizational skills including multi-tasking and time management.
    • Proven ability to maintain confidentiality and professional decorum.
    • Extensive knowledge of Microsoft Office and Microsoft Operating Systems.
    • Intermediate knowledge of Active Directory and Citrix remote user support.
    • Excellent linear troubleshooting skills.
    • Intermediate knowledge of networking technology and concepts.
    • Proven ability to gain, understand, and apply knowledge from technical manuals and SOP’s.
    • Demonstrated ability to thrive in a fast-paced, constantly changing environment.
    • Using independent judgment, ability to determine need for replacement of IT assets based on area of greatest need.
    • Ability to make informed recommendations that may deviate from or are outside of established procedures, if needed, to resolve issues.

     

    Abilities

    • Must be able to lift, carry, push, or pull up to 25 pounds throughout the workday
    • Must be able stoop, kneel, crouch, or crawl 25% or less of the workday
    • Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
    • Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.
    • Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.
    • Will require overnight travel.

     

    Work Environment

    • Work is performed indoors in a climate controlled environment.
    • Flex business hours; overtime (including periodic off-hours and weekend hours)
  • 21 Days Ago

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Regional Technical Support
  • Canon Solutions America, Inc.
  • Long Beach, CA OTHER
  • OverviewCanon Solutions America Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities. Responsibilities- Provides on-going technical, on-site ...
  • 19 Days Ago

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IT Technical Support
  • Gyu-Kaku Japanese BBQ
  • Torrance, CA FULL_TIME
  • Title: IT Technical SupportEmployment Type: Full time, Exempt Summary of Responsibilities: Network Administration and Security Hardware and Software Installation and Maintenance and Repair (Aloha POS,...
  • Just Posted

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Technical Support Representative
  • ReqRoute,Inc
  • Torrance, CA FULL_TIME
  • Job title: Technical Support Representative Location: Torrance, CA Term: Contract Travel Required - Transportation Mandatory (within a max of 40-50 mile range) Shift: Monday-Friday, 8 hour shift betwe...
  • Just Posted

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Sr. Technical Support Administrator
  • OSI Systems, Inc
  • Torrance, CA OTHER
  • OverviewS2 Global, an OSI Systems Company is seeking a Sr Technical Support Administrator to work in its Torrance, CA location. S2 Global is the leading provider of turnkey, state-of-the-art screening...
  • Just Posted

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Inside Sales Rep & Technical Support
  • Ultimate
  • Signal Hill, CA OTHER
  • Job Description Job Description: We are seeking a dynamic individual to bolster our inside and outside sales efforts, focusing on the distribution of pressure, flow, and tank level measurement and con...
  • Just Posted

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0 Technical Support Supervisor jobs found in Torrance, CA area

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Help Desk Engineer
  • NKSFB
  • Los Angeles, CA
  • NKSFB, LLC is the largest business management firm in the country, with more than 650 employees working from seven offic...
  • 3/28/2024 12:00:00 AM

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SYSTEMS ANALYST (APPLICATIONS AND PROGRAMMING)
  • City of Torrance, CA
  • Torrance, CA
  • Salary : $8,040.93 - $9,772.53 Monthly Location : Torrance, CA Job Type: Permanent Full-time Job Number: 24033458 Depart...
  • 3/28/2024 12:00:00 AM

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INFORMATION TECHNOLOGY ANALYST (APPLICATIONS AND PROGRAMMING)
  • City of Torrance, CA
  • Torrance, CA
  • Salary : $6,609.20 - $8,860.80 Monthly Location : Torrance, CA Job Type: Permanent Full-time Job Number: 24031525 Depart...
  • 3/28/2024 12:00:00 AM

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Application Support Specialist II
  • MedInformatix, Inc
  • Los Angeles, CA
  • Job Description Job Description Summary: The primary role of the Application Support Specialist II is to assist with tur...
  • 3/28/2024 12:00:00 AM

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INFORMATION TECHNOLOGY SPECIALIST (POLICE DEPARTMENT)
  • City of Torrance, CA
  • Torrance, CA
  • Salary: $5,408.00 - $7,241.87 Monthly Location : Torrance, CA Job Type: Permanent Full-time Job Number: 23061517PD Depar...
  • 3/27/2024 12:00:00 AM

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IT HELPDESK Level 1
  • Wilshire Boulevard Temple
  • Los Angeles, CA
  • Wilshire Boulevard Temple is currently searching for a Level 1 Service Desk support technician to provide high-quality t...
  • 3/27/2024 12:00:00 AM

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Datacenter Technician
  • Insight Global
  • Los Angeles, CA
  • Program Overview: This opportunity is to join a research team who is supporting a long-term effort to make person-to-per...
  • 3/25/2024 12:00:00 AM

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Desktop Support Engineer
  • Prosum
  • Los Angeles, CA
  • Immediate need. This is a replacement role due to promotion. This is a non-exempt position with a salary range of $70k -...
  • 3/24/2024 12:00:00 AM

Torrance is a coastal community in southwestern Los Angeles County sharing the climate and geographical features common to the Greater Los Angeles area. Its boundaries are: Redondo Beach Boulevard and the cities of Lawndale and Gardena to the north; Western Avenue and the Harbor Gateway neighborhood of Los Angeles to the east; the Palos Verdes Hills with the cities of Lomita, Rolling Hills Estates and Palos Verdes Estates on the south; and the Pacific Ocean and city of Redondo Beach to the west. It is about 20 miles (32 km) southwest of Downtown Los Angeles. Torrance Beach lies between Redondo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$75,397 to $104,986
Torrance, California area prices
were up 3.2% from a year ago

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