Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Bonta Vita is a leading distributor of agricultural sprayer drones, committed to providing innovative solutions and exceptional support to farmers and agricultural businesses. We are currently seeking enthusiastic Customer Technical Support to join our team and help our customers succeed with our products.
Our work environment includes:
Position Overview:
We are looking for a motivated and customer-focused Customer Technical Support to support our customers with technical issues and questions related to our agricultural sprayer drones. This role is not limited to technical support; it also involves contributing to our shipping operations as needed. Comprehensive training will be provided upon hiring.
Responsibilities:
Requirements:
Job Type: Full-time
Salary: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Compensation package:
Schedule:
Work Location: In person
Clear All
0 Technical Support Supervisor jobs found in Temecula, CA area