Technical Support Supervisor jobs in Texas
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
Supervisor, Police Technical Support Services
- MD Anderson
-
Houston, TX
FULL_TIME
-
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
The primary purpose of the Supervisor, Police Technical Services position is to provide administrative and intermediate-level managerial skills to effectively develop and ensure appropriate management of personnel. Oversees contract resources engaged in the institutional security systems. The role is accountable for technology related safety and security systems, providing input in the development and implementation of the organization's technology strategy. Oversees and directs the installation, testing, activation and preventative maintenance of burglar/panic alarm systems, video management systems, card access systems and other electronic security systems deployed at campus buildings/properties.
KEY FUNCTIONS
Assign and Monitor Performance Establishes priorities and evaluates performance of staff and contract resources responsible for the installation and maintenance of the institutional security systems.
Security System Hardware Sustainability Maintains work accountability, coordinates, and supervises the integration of campus wide security infrastructure and devices and provides structured repair request response, along with a developed preventative maintenance schedule.
Contract and Project Management Responsible for compliance and overall management of contracts related to the institutional security systems. Manages assigned projects of a highly diverse nature. Oversees all system acceptance and commissioning activities and documentation.
Other Duties Assigned: I nclude, but not limited to, emergency recall and/or may be required to remain onsite or work extended hours during man-made or
Required Education: High school diploma or equivalent.
Required Experience: Five years of project management experience, to include security and access control systems. Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 166580
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Days
- Minimum Salary: US Dollar (USD) 77,000
- Midpoint Salary: US Dollar (USD) 96,000
- Maximum Salary : US Dollar (USD) 115,000
- FLSA: exempt and not eligible for overtime pay
- Fund Type: Hard
- Work Location: Onsite
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No
#LI-Onsite - 19 Days Ago
Supervisor, Police Technical Support Services
- MD Anderson Cancer Center Careers
-
United States, TX
FULL_TIME
- The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and pr...
- 12 Days Ago
New York - Freelance Audio Visual Technician
- AV Technical Support
-
San Antonio, TX
TEMPORARY
- Who We Are AVTS is a full-service audio-visual production company providing professional labor support to our industry partners. Our philosophy is to put our relationships at the forefront. That inclu...
- 10 Days Ago
Level 1-3 Technical Support - Law Firm
- JMS Technical Solutions
-
Dallas, TX
FULL_TIME
- Job DetailsWe are seeking an experienced IT Support Specialist to provide comprehensive technical assistance and support to our clients. The ideal candidate will possess advanced proficiency in a wide...
- 18 Days Ago
Supervisor
- Aspen Technical Staffing, Inc
-
Sherman, TX
FULL_TIME
- INSTRUMENT TECH SUPERVISOR Supervising up to 4 crews of (5 Techs / Crew) Last updated : 2024-04-11
- 12 Days Ago
Support Associate Level III
- Technical and Project
-
El Paso, TX
FULL_TIME
- JOB SUMMARY: The Support Associate Level III provides support to the Government staff by performing various accounting functions, prepares letters, reports and specialized correspondence. The Support ...
- 1 Month Ago
Technical Support Supervisor jobs at Popular Companies
Junior Technical Support Supervisor
- AGILANT SOLUTIONS INC.
-
Port Washington, NY
- Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
- 4/24/2024 12:00:00 AM
Technical Support Supervisor
- Igt
-
Egg Harbor City, NJ
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/23/2024 12:00:00 AM
Senior Technical Support Supervisor
- Agilant Solutions Inc.
-
Port Washington, NY
- Job Description Job Description Job TypeFull TimeLocationPWDepartmentService DeskReports toContact Center Manager in Por...
- 4/23/2024 12:00:00 AM
IT Technical Support Supervisor
- City of Boulder
-
Boulder, CO
- It's a great time to join the City of Boulder! Application Deadline: April 30, 2024 Hiring Range: 81,744.00 - 99,840.00 ...
- 4/22/2024 12:00:00 AM
Technical Support Supervisor
- IGT
-
Egg Harbor, NJ
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/21/2024 12:00:00 AM
I.T. Help Desk Manager
- New England Authentic Eats (Papa Gino's/D'Angelo)
-
Dedham, MA
- Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent cust...
- 4/21/2024 12:00:00 AM
Tier I Technical Support Specialist
- Cubex LLC
-
Phoenix, AZ
- CUBEX® is a global provider of health care products and services that help animal health practices measurably reduce the...
- 4/21/2024 12:00:00 AM
Technical Support Specialist
- Transition Networks, Inc.
-
- ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
- 4/21/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$66,376 to $92,423
Most Popular Cities in Texas for Technical Support Supervisor Jobs
What does a Technical Support Supervisor do?
Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019