Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Edgewater is seeking qualified candidates for an Operation Support Specialist opportunity for our customer, UCOR, in Oak Ridge, TN.
GRADE: 25
Pay Range: $35.00-$61.00
Closing date: 03.30.2022
Job Number: SAR 9302
Operation Support Specialist V
Grade 25
Education and Experience: Bachelor’s or demonstrated equivalent combination of education and experience. 10 years of relevant experience required
Level Specific Responsibilities:
Principal Responsibilities:
If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers
If your qualifications match our position requirements you will be contacted and provided additional details. Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so.
WORKING WITH EDGEWATER
Edgewater offers the opportunity to structure benefit packages to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401(k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning on DAY 1.
EQUAL OPPORTUNITY EMPLOYER
Edgewater is an Equal Opportunity Employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.
View all Edgewater opportunities at www.edgewatertech.net/careers