Technical Support Supervisor jobs in Sunnyvale, CA

Job Overview:

Xthings(U-tec and Anviz included) is the leading company in our field in the area. We provide smart locks, business access controllers, and surveillance. We are hiring a talented Technical Support Supervisor to join our team. If you're excited to be part of a winning team, Xthings is a great place to grow your career. You'll be glad you applied to Example Co.

Responsibilities for Technical Support Supervisor:

Team management skills and the ability to establish reasonable and attainable deadlines for resolution.

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Act as the initial point of contact for all products and system-related concerns from clients or other employees.

Assist management in creating training materials pertaining to troubleshooting and usage.

Organize and file documentation pertaining to warranties and instructional guides for hardware.

Maintain a working log detailing all required system updates, as well as the date of completion.

Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems.

Resolve technical issues according to customers or colleagues.

Actively update, maintain, and monitor all aspects of Technical Support.

Requirements:

A bachelor's degree in mechanical/electrical or a related technology field is preferred.

1-6 years of relevant experience in a customer-focused position involving technical knowledge of consuming electricity products and services.

Professional written and interpersonal skills are essential when communicating with customers and clients.

Accept constructive criticism and customer feedback regarding their experience with software or hardware.

Job Types: Full-time, Contract

Pay: $25.00 - $32.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Union City, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 3 years (Required)
• Customer service: 2 years (Required)

Work Location: In person