Technical Support Supervisor jobs in Stockton, CA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Clinical Supervisor
  • Victor Community Support Services
  • Stockton, CA FULL_TIME
  • Salary Range: $82,491 - $113,425 DOE

     

    JOB SUMMARY

    Under the direct supervision of the Executive Director/Regional Director, the Clinical Supervisor is responsible for the day-to-day operations of the program’s clinical services. The Clinical Supervisor manages the functioning of the treatment service teams.

    ESSENTIAL FUNCTIONS

    1. Monitors and controls the delivery of mental health services in accordance with Agency standards and acceptable professional practices.
    2. Monitors and ensures that documentation and case records are developed and maintained in accordance with Agency and MediCal standards.
    3. Provide clinical supervision and performance management of program staff.
    4. Develops, maintains, and assures implementation of on-the-job training and orientation of new staff.
    5. Monitors and controls the referral and intake process, maintaining high quality service delivery and good working relations within the community being served.
    6. Implements and maintains quality assurance systems and reporting programs related to clinical services, and participates on Quality Improvement teams as assigned.
    7. Provides back-up clinical and case management services, when needed.
    8. Develops and maintains effective relationships with community agencies and stakeholders.
    9. Completes other duties as assigned.

    MINIMUM REQUIRED EDUCATION AND EXPERIENCE

    1. Completion of a clinical program with a Masters’ or Ph.D. degree in Social Work, Psychology, or a closely related field of behavioral or medical science from an accredited educational institution.
    2. Two years experience post-license experience and/or post masters management experience in a related field.
    3. Holds a clinical license issued by appropriate State agency consistent with standards outlined in the Agency’s Clinical Licensing Standards policy.
    4. Must have good oral and writing skills in the English language, including the ability to write concise, informative professional reports and assigned documentation in a timely manner.

    POSITION/PROGRAM REQUIREMENTS

    1. Must possess a valid California driver's license, personal automobile insurance and driving record that meets the standards outlined in the Agency’s Personnel Policy: Motor Vehicle Operating Standards.
    2. Must be physically and mentally fit in accordance with the Agency’s Personnel Policy: Physical Fitness Standards and Examinations. Must be willing to complete a Tuberculosis (TB) test, and drug screening test.
    3. Must be willing to complete a personal background investigation conducted by the State of California and must meet California Community Care Licensing standards for employment.
    4. Must obtain and maintain a CPR and First Aid Certification (only when required by local county or program).
    5. Must be flexible, schedule varies according to operational need.
    6. Must be willing to work within a culturally integrated workplace and be willing to respect human differences based upon protected classes as defined by state, federal and local laws, or any other condition that distinguishes people from one another.
    7. Requires the ability to think and act quickly in emergencies; effectively deal with personal danger; maintain mental capacity which allows the capability of exercising sound judgment and rational thinking under varied circumstances. Must be able to work safely with seriously emotionally disturbed children who may become violent, and physically and verbally offensive, without reacting in a negative, cruel or hostile manner towards the client.

    PHYSICAL REQUIREMENTS

    1. Have an adequate range of body motion and mobility to work in a residential, office or outdoor environment including standing and walking (even and uneven surfaces), alternating between standing and sitting for extended periods of time, bending, kneeling, twisting, reaching balancing and occasional carrying and lifting up to 25 pounds occasionally, and up to 10 pounds frequently.
    2. Physically able to walk up and down stairs routinely.
    3. Physically able to perform CPR and First Aid as trained.
    4. Must be able to sit for prolonged periods of time in a vehicle for traveling to recreational activities, home visits, DCFS and court locations which may be up to 100 miles driving distance.
    5. Requires the ability to utilize computer and telephone systems, which includes the coordination of eye and hand and fine manipulation by the hands and fingers for typing, writing and working with files.
    1. 5 Days Ago

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    Program Supervisor
    • Victor Community Support Services
    • Stockton, CA FULL_TIME
    • Salary Range: $74,984 - $103,116 DOE Why Victor? Learning Organization: Victor provides the best training for new grads and clinicians looking to begin their career! Leadership Development: Victor pro...
    • 11 Days Ago

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    Technical Support Analyst (TSA)
    • The Spanos Corporation
    • Stockton, CA FULL_TIME
    • DescriptionClassification: Non-Exempt Department: IT – Help/Service DeskSummaryThe Help Desk Technical Support Analyst (TSA) optimizes IT services, including networking, IT security, email, telephony,...
    • 1 Day Ago

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    Technical Support Specialist
    • San Joaquin County Office of Education
    • Stockton, CA FULL_TIME
    • Job SummaryUnder the general direction of the Technology Manager, performs a variety of tasks including operation and installation of Chromebook, Macintosh and Windows operating systems and mobile com...
    • 8 Days Ago

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    Clinical Supervisor (BCBA - Flexible Hours)
    • Center for Learning and Autism Support Services (CLASS)
    • Stockton, CA PART_TIME
    • Clinical Supervisor (BCBA) Compensation:Pay rate is $40 min to $56 max per hour.CLASS will reimburse Live Scan cost within 30 days of hire.CLASS will pay 3 hours of rate 2 compensation for completion ...
    • 20 Days Ago

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    Family Support Counselor
    • Victor Community Support Services
    • Stockton, CA FULL_TIME
    • Pay Range: $17.36 - $23.44Education Variable Pay: $1.00 - $3.00/hrBilingual Variable Pay: $1.92/hr Job Summary: Under the direct supervision of the assigned Supervisor, the Family Support Counselor ha...
    • 4 Days Ago

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    0 Technical Support Supervisor jobs found in Stockton, CA area

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    Field Application Specialist - HammerHead
    • The Toro Company
    • Sacramento, CA
    • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
    • 4/24/2024 12:00:00 AM

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    Oracle SCM Cloud OM Consultant
    • Pwc
    • Sacramento, CA
    • Industry/SectorNot ApplicableSpecialismOracleManagement LevelSenior ManagerJob Description & SummaryA career in our Orac...
    • 4/24/2024 12:00:00 AM

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    M365 Migration & Configuration Lead, Director
    • Pwc
    • Sacramento, CA
    • Industry/SectorNot ApplicableSpecialismProduct InnovationManagement LevelDirectorJob Description & SummaryA career in So...
    • 4/23/2024 12:00:00 AM

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    Manager - Information Security - Security Issues Management
    • Marriott
    • Sacramento, CA
    • Additional InformationREplacement req for 24008682Job Number24041663Job CategoryInformation TechnologyLocationMarriott I...
    • 4/23/2024 12:00:00 AM

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    Business Systems Analyst
    • San Joaquin Delta College
    • Stockton, CA
    • Salary : $73,260.00 - $90,060.00 Annually Location : Stockton, CA (Main Campus) Job Type: Full Time Remote Employment: R...
    • 4/22/2024 12:00:00 AM

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    Senior Technical Training Instructor
    • PG&E Corporation
    • Livermore, CA
    • Requisition ID # 123945 Job Category : Human Resources Job Level : Individual Contributor Business Unit: OPERATIONS Depa...
    • 4/22/2024 12:00:00 AM

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    Business Systems Analyst 4 (BUS SYS ANL 4)
    • University Of California - Davis
    • Sacramento, CA
    • As a senior business systems analyst in Academic Information Systems web application development team, the position is r...
    • 4/22/2024 12:00:00 AM

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    Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
    • Department Of The Treasury
    • Stockton, CA
    • Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
    • 4/22/2024 12:00:00 AM

    Stockton is the county seat of San Joaquin County in the Central Valley of the U.S. state of California. Stockton was founded by Captain Charles Maria Weber in 1849 after he acquired Rancho Campo de los Franceses. The city is named after Robert F. Stockton, and it was the first community in California to have a name not of Spanish or Native American origin. The city is located on the San Joaquin River in the northern San Joaquin Valley and had an estimated population of 320,554 by the California Department of Finance for 2017. Stockton is the 13th largest city in California and the 63rd larges...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Technical Support Supervisor jobs
    $72,681 to $101,203
    Stockton, California area prices
    were up 2.5% from a year ago

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