Technical Support Supervisor jobs in Santa Ana, CA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Sales Support and Service Administrator
  • Diversified Technical Systems, Inc.
  • Seal Beach, CA FULL_TIME
  • Job Description:


    Are you a Sales Support and Service Administrator with experience using salesforce software looking to join a niche company that offers growth? DTS is an award-winning electronics manufacturing company that has been named "Best Place to Work" for the past three years.

    We have an open position for a sales support and service administrator at our office in Seal Beach, CA - you could be just who we are looking for to grow our team. If you meet the qualifications below, we encourage you to apply today.

    Duties And Responsibilities

    • Supports sales/customer service team members with quote generation and conversion of quotations to sales orders.
    • Coordinates customer product returns (RMA) for calibration, service and returns as needed.
    • Verify accuracy and consistency between customer purchase order and the sales order.
    • Coordinates with shipping and finance departments to ensure orders are processed and invoiced correctly.
    • Communicate daily, either by phone or email, with sales partners and end customers regarding status of sales orders.
    • Assists finance department in determining commission amounts to sales representatives.
    • Assists in managing demo equipment pool including coordinating delivery of demo gear, tracking locations, and timely return of items.
    • Maintain accurate database of the demo equipment and current location of each item. Coordinate inspection/checkout of returned equipment
    • Reviews calendar daily for all shipping schedule of customers and dealers orders.
    • Updates and maintains information in CRM (Salesforce) software
    • Assist in coordinating logistics for trade shows, sales meetings, and sales presentations.
    • Answer phone and provides administrative support to the sales department as needed.
    • Performs other related responsibilities and duties as requested by management.

    Experience and Skills:
    • High School Diploma or equivalent and previous experience (approximately 3-5 years) in an sales support or administrative position or the equivalent combination of education and experience is necessary.
    • AA degree in a related business discipline and/or previous experience in a sales support position is preferred. Previous related experience in an electronics manufacturing environment is a plus.
    • Ability to effectively assist customers in a timely manner and the ability to communicate effectively, both verbally and in writing to a variety of individuals, are necessary.
    • Demonstrated proficiency using various computer programs, such as with MS Windows 7/8/10, Microsoftâ Office applications including Outlook, Word, Excel, and PowerPoint is necessary. Working knowledge of Salesforce CRM is a plus.
    • Demonstrated ability to appropriately address, analyze, and document detailed information, effectively manage multiple tasks and projects following up as needed, meet deadlines, and communicate/work effectively with other departments in a professional, diplomatic manner is necessary.
    • All new hires will be required to successfully complete and pass a pre-employment (post offer) background check.


    Job Benefits:

    Upon eligibility, some of the benefits offered include:

    • 6 Company Paid Holidays a year
    • The last week of the year off paid by DTS
    • Flexible Schedules
    • Medical, Dental, and Vision Plans
    • Employer-paid Group Life Insurance
    • Supplemental Insurance Plans such as: Accident, and Critical Illness
    • Tuition & Training Assistance
    • 401k Retirement Plan with an employer match

    What sets DTS apart?

    For 3 years in a row, DTS has been named as a “Best Place to Work” by our employees. Why? Because we value satisfied employees just as much as satisfied clients. With competitive benefits, flexible work schedules, paid training and much more - we aim to attract the best talent and keep them here.

    Our culture and employee perks help DTS achieve exceptional client service. When we have happy and motivated employees that is the best way to achieve the exceptional level of service our client’s demands.

    The pay range listed below allows for candidates with various levels of skill and experience to be considered, as well as room for growth achieved within the role over time. Offers extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

    $34.18 -$52.08 / hour

    DTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


    From: Diversified Technical Systems, Inc.

  • 3 Days Ago

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Technical Trainer and Support Leader
  • Cryogenic Industries
  • Santa Ana, CA FULL_TIME
  • Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidia...
  • 19 Days Ago

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Technical Customer Support Specialist
  • CI Solutions
  • Los Alamitos, CA FULL_TIME
  • As a Technical Support Specialist, you will be a part of our frontline support team of skilled Customer Technical Support Specialists. You will respond to customer requests over the phone or by email....
  • 9 Days Ago

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Technical Assistance Support Specialist
  • Children's Bureau
  • Santa Ana, CA FULL_TIME
  • Technical Assistance Support Specialist www.all4kids.org Want to work for an award-winning non-profit organization that continues to be recognized for making a positive impact in communities? Come fin...
  • 12 Days Ago

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Fulfillment Technical Support Specialist II
  • LIBERTY Dental Plan
  • Tustin, CA OTHER
  • Job Details Job Location: Tustin - Corp - Tustin, CA Position Type: Full Time Salary Range: Undisclosed Job Shift: Day Embrace a brighter future starting with a smile! This position is open to remote,...
  • 24 Days Ago

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Technical Service Supervisor ( Composite manufacturing )
  • Kordsa, Inc
  • Santa Ana, CA FULL_TIME
  • Summary/Objective The Technical Service Supervisor is responsible for managing a team to support company's products, technology, and service. Primary areas of responsibility include technical service,...
  • 20 Days Ago

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0 Technical Support Supervisor jobs found in Santa Ana, CA area

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Cybersecurity Apprenticeship
  • Coast Community College District
  • Costa Mesa, CA
  • Salary: $16.00 - $23.93 Hourly Location : Costa Mesa, CA Job Type: Short Term Job Number: Cybersecurity Apprentice 2023 ...
  • 3/29/2024 12:00:00 AM

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Security Systems Technician- Traveler
  • IES Communications
  • Irvine, CA
  • Job DescriptionThis role requires some travel to San Francisco but is also local.Job Summary:The Lead Security Systems T...
  • 3/29/2024 12:00:00 AM

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Desktop Support Engineer
  • Prosum
  • Los Angeles, CA
  • Immediate need. This is a replacement role due to promotion. This is a non-exempt position with a salary range of $70k -...
  • 3/29/2024 12:00:00 AM

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Senior Application Developer
  • EBizCharge
  • Irvine, CA
  • Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payme...
  • 3/28/2024 12:00:00 AM

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Enterprise Network Systems Administrator
  • Artech LLC
  • Downey, CA
  • Job Title: Enterprise Network Systems Administrator Location: 9150 E. Imperial Hwy., Downey, CA, 90242 Duration: 12 Mont...
  • 3/28/2024 12:00:00 AM

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Assistant Project Manager
  • Coast Community College District
  • Costa Mesa, CA
  • Salary: $35.00 - $40.00 Hourly Location : Orange County, CA Job Type: Short Term Job Number: Assistant Project Manager 2...
  • 3/25/2024 12:00:00 AM

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Hardware Test Engineer
  • Universal Electronics Inc.
  • Santa Ana, CA
  • At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of 'wireless con...
  • 3/25/2024 12:00:00 AM

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Business Systems Analyst (Remote): 24-00025
  • Platinum Resource Group
  • Huntington Beach, CA
  • Job Description Job Description REMOTE - Business Systems Analyst Location: Remote, US JOB DESCRIPTION Identify IT objec...
  • 3/25/2024 12:00:00 AM

Santa Ana /ˌsæntə ˈænə/ (Spanish for "Saint Anne") is the county seat and second most populous city in Orange County, California in the Los Angeles metropolitan area. The United States Census Bureau estimated its 2011 population at 329,427, making Santa Ana the 57th most-populous city in the United States. Santa Ana is in Southern California, adjacent to the Santa Ana River, about 10 miles (16 km) from the coast. Founded in 1869, the city is part of the Greater Los Angeles Area, the second largest metropolitan area in the United States, with almost 18 million residents in 2010. Santa Ana is a ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$75,464 to $105,080
Santa Ana, California area prices
were up 2.5% from a year ago

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