Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Are you a Sales Support and Service Administrator with experience using salesforce software looking to join a niche company that offers growth? DTS is an award-winning electronics manufacturing company that has been named "Best Place to Work" for the past three years.
We have an open position for a sales support and service administrator at our office in Seal Beach, CA - you could be just who we are looking for to grow our team. If you meet the qualifications below, we encourage you to apply today.
Duties And Responsibilities
Job Benefits:
Upon eligibility, some of the benefits offered include:
What sets DTS apart?
For 3 years in a row, DTS has been named as a “Best Place to Work” by our employees. Why? Because we value satisfied employees just as much as satisfied clients. With competitive benefits, flexible work schedules, paid training and much more - we aim to attract the best talent and keep them here.
Our culture and employee perks help DTS achieve exceptional client service. When we have happy and motivated employees that is the best way to achieve the exceptional level of service our client’s demands.
The pay range listed below allows for candidates with various levels of skill and experience to be considered, as well as room for growth achieved within the role over time. Offers extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
$34.18 -$52.08 / hour
DTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
From: Diversified Technical Systems, Inc.
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