Technical Support Supervisor jobs in Rhode Island

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Ramp supervisor
  • GAT Airline Ground Support
  • Warwick, RI FULL_TIME
  • Ramp Supervisor

    RIPVD - B6, T.F. Green Airport, Warwick, Rhode Island, United States of America Req #1447 Monday, April 8, 2024

    GAT is seeking dynamic individuals to join its team of aviation professionals.

    Classification : Full Time, Non-Exempt

    Job Summary

    The Ramp Supervisor will be leading, directing, and coordinating the efforts of ground, line, and cabin service personnel and the timely delivery of all services for airlines as contracted.

    The Ramp supervisor will take accountability for safety, operation standards, policy implementation, client relations, and financial performance for the ramp operations.

    Job Responsibilities

    Establishing shift assignments for both fulltime and part-time employees;

    Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment

    Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;

    Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met

    • Responsible for equipment and ensuring its safe and efficient operating status;
    • Conferring with other supervisors and managers to coordinate activities with other departments;
    • Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;

    Ability to comply with attendance / tardiness standards.

    Able to perform under pressure and within fixed time constraints

    Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights

    Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags

    Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations

    Ensure crews are being briefed before flights on positions to take and how flight will work

    Other duties as assigned

    Requirements :

    Must possess computer experience (6 months) and knowledge of Microsoft Word and Excel

    Ability to navigate electronic devices (computers, fax machines, printers, timeclock, etc).

    A proven track record in supervising a business unit.

    Experience in operational planning and resource allocation.

    Working knowledge of GSE maintenance issues.

    Experience and understanding of commercial issues in aviation.

    Must have a High School diploma, GED

    Must be at least 18 years of age

    Capable of processing information in a timely manner

    Must have and maintain a Valid Driver's License

    Able to proficiently speak, read, and write in English

    Basic computer literacy

    Previous ramp or airline experience

    Must successfully complete all training requirements and maintain certifications throughout employment

    Must clear an FBI fingerprint background check

    Physical Requirements

    Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time

    Must be physically fit to perform the duties of the job

    Willing to work outside in all types of weather conditions with exposure to loud noises

    Specific Working Hours

    Must be able and flexible to work variable shifts, weekends, and holiday-specific shifts to be determined

    Must be able to work extended hours on short notice during non-routine operations

    GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

    GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required.

    You must also have proof of high school or GED completion.

    Other details

    • Job Family RMP
    • Job Function RMP - Ramp - Ground Handling
    • Pay Type Hourly
    • Hiring Rate $18.00
    • RIPVD - B6, T.F. Green Airport, Warwick, Rhode Island, United States of America

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    Last updated : 2024-04-09

  • 4 Days Ago

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Technical Support Specialist
  • ALCOR Scientific
  • Smithfield, RI FULL_TIME
  • Summary:Alcor Scientific is a leader in innovative products for the medical device industry. We are in Smithfield, RI and are currently looking for a full-time on-site Technical Support Specialist. Th...
  • 4 Days Ago

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SEASONAL TECHNICAL SUPPORT INTERN
  • State of Rhode Island
  • Providence, RI INTERN
  • The State is accepting online applications for available Seasonal Technical Support Intern positions.A position in this classification compiles, updates and analyzes extremely complex sets of data for...
  • 1 Month Ago

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Technical Sales Support Manager
  • Wedi Corporation
  • Providence, RI FULL_TIME
  • wedi Corporation (www.wedicorp.com), is the worldwide industry leader in the manufacturing and development of high-performance and quality shower systems and backer board systems used in the construct...
  • 16 Days Ago

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SEASONAL TECHNICAL SUPPORT INTERN
  • State of Rhode Island
  • Statewide, RI INTERN
  • The State is accepting online applications for available Seasonal Technical Support Intern positions.A position in this classification compiles, updates and analyzes extremely complex sets of data for...
  • 18 Days Ago

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L3 Technical Support
  • Integrated Resources, Inc
  • Providence, RI FULL_TIME
  • This is a Field Technician role that requires travel to a list of sites below. Mileage can be expensed for travel between sites. This position is the L3 in person contact for clients experiencing tech...
  • 19 Days Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$70,783 to $98,559

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019