Technical Support Supervisor jobs in Petaluma, CA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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QA Technical Support Specialist
  • Randstad Digital
  • Novato, CA FULL_TIME
  • Job Details

    job summary:

    The QA Technical Support Specialist is responsible for the maintenance of the cGMP controlled documentation system and for providing the various departments the documentation that is necessary to perform cGxP activities. Other responsibilities include auditing existing documentation, reporting document trends to management, and managing electronic document systems.




    location: Novato, California

    job type: Contract

    salary: $31 - 33 per hour

    work hours: 8am to 4pm

    education: Bachelors



    responsibilities:



    • Process requests for document changes utilizing the EDMS

    • Process document Special Handling requests

    • Provide department metrics to management

    • Participate in documentation audits

    • Process logbook requests and perform routine audits

    • Process laboratory notebook requests

    • Responsible for maintaining Archive Room: filing, assisting customers

    • Identifies improvements with group-level impact

    • Manages assigned work and takes on additional responsibilities

    • Involved with other projects as required





    qualifications:

    • Experience level: Experienced
    • Minimum 3 years of experience
    • Education: Bachelors (required)


    skills:
  • Technical Support (3 years of experience is required)
  • Technical Support (3 years of experience is required)
  • QA Documentation (3 years of experience is preferred)
  • Livelink (3 years of experience is required)
  • MS Access (3 years of experience is required)



    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.



    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.



  • 6 Days Ago

  • H
    Travel Nurse RN - Dialysis - $3,179 per week - Urgently Hiring!
    • Healthcare Support
    • Rohnert Park, CA FULL_TIME
    • Healthcare Support is seeking a travel nurse RN Dialysis for a travel nursing job in Rohnert Park, California.Job Description & RequirementsSpecialty: DialysisDiscipline: RNStart Date: 01/30/2023Durat...
    • 8 Days Ago

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    Construction Inspector
    • Construction Support Solutions
    • Petaluma, CA FULL_TIME
    • Responsibilities: attend construction, quality control, progress and other conferences and meetings. Take minutes of meetings and distribute. Review, analyze, and make recommendations including prepar...
    • 6 Days Ago

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    Travel Dialysis Technician
    • Healthcare Support Staffing, Inc
    • Petaluma, CA OTHER
    • Travel Dialysis Technician - $1,320 Gross Weekly Pay HealthCare Support is actively seeking a Travel Dialysis Technician for a nationally recognized, traveler-friendly hospital located in Petaluma, CA...
    • 1 Month Ago

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    Home Health RN
    • Healthcare Support Staffing, Inc
    • Petaluma, CA OTHER
    • Home Health RN HealthCare Support is actively seeking a Home Health RN for a 13-week contract located in Petaluma, California. Looking for a Home Health RN opportunity but this isn’t it? Feel free to ...
    • 1 Month Ago

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    Home Health Physical Therapist Assistant
    • Healthcare Support Staffing, Inc
    • Petaluma, CA OTHER
    • Home Health Physical Therapist Assistant HealthCare Support is actively seeking a Home Health Physical Therapist Assistant for a 13-week contract located in Petaluma, California. Looking for a Home He...
    • 1 Month Ago

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    0 Technical Support Supervisor jobs found in Petaluma, CA area

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    Test Technician I -1st Shift (Onsite)
    • Raytheon Technologies
    • Fairfield, CA
    • Date Posted: 2024-04-09 Country: United States of America Location: HCA09: Mission Sys (Propulsion) 3530 Branscombe Road...
    • 4/19/2024 12:00:00 AM

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    Department Head - Retail - Full Time - Petaluma
    • FRIEDMANS HOME IMPROVEMENT
    • Petaluma, CA
    • Job Details Job Location Petaluma Store - Petaluma, CA Position Type Full Time Salary Range $22.00 - $31.00 Hourly Descr...
    • 4/18/2024 12:00:00 AM

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    System Engineer -Japanese Bilingual
    • A-Staffing Inc.
    • San Francisco, CA
    • About the job System Engineer -Japanese Bilingual Job Description: PC, Server and Azure support for the customers Assist...
    • 4/17/2024 12:00:00 AM

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    Information Technology System Specialist
    • Yu Ming Charter School
    • Oakland, CA
    • System Specialist Yu Ming Charter School seeks dynamic, innovative, and experienced educators to join our team, committe...
    • 4/17/2024 12:00:00 AM

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    Maintenance Supervisor - Haven at Deer Creek
    • Greystar Worldwide, LLC
    • Petaluma, CA
    • Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, ...
    • 4/17/2024 12:00:00 AM

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    Audio-Visual Project Manager
    • David Carroll Associates, Inc.
    • Richmond, CA
    • Job Description Job Description We are seeking a Project Manager to join our team! You will be responsible for the manag...
    • 4/16/2024 12:00:00 AM

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    Radiology Support Associate II, Radiology Diagnostic, Full Time, Day/Eve
    • Marin General Hospital
    • Greenbrae, CA
    • ABOUT MARINHEALTH a UCSF Affiliate Come and be a part of our healing team at the award-winning MarinHealth! Ranked in th...
    • 4/15/2024 12:00:00 AM

    M
    Automation Control Systems Supervisor
    • Meyer
    • Fairfield, CA
    • Job Summary: As an Automation Supervisor, you will be responsible for overseeing, coaching, training, and monitoring the...
    • 4/15/2024 12:00:00 AM

    Petaluma /pɛtəˈluːmə/ is a city in Sonoma County, in California's Wine Country, part of the North Bay sub-region of the San Francisco Bay Area, located 37 mi (60 km) north of San Francisco. Its population was 57,941 according to the 2010 Census. The Rancho Petaluma Adobe, located in Petaluma, is a National Historic Landmark. Its construction started in 1836 by order of General Mariano Guadalupe Vallejo, then Commandant of the San Francisco Presidio. It was the center of a 66,000 acre (270-km²) ranch stretching from Petaluma River to Sonoma Creek. The adobe is considered one of the best preserv...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for Technical Support Supervisor jobs
    $76,004 to $105,828
    Petaluma, California area prices
    were up 2.5% from a year ago

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