Technical Support Supervisor jobs in Oceanside, CA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Laboratory Supervisor
  • Mentor Technical Group
  • San Diego, CA FULL_TIME
  • Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.

    Summary:

    Responsible for overseeing the day-to-day operations of a research and development (R&D) laboratory, ensuring that all activities are carried out in a safe, efficient, and compliant manner. This includes managing laboratory staff, maintaining equipment, and ensuring that all laboratory procedures and protocols are followed.

    Responsibilities:
    • Supervise laboratory staff, including assigning tasks, setting priorities, and providing guidance and training as needed.
    • Ensure that all laboratory activities are carried out in accordance with established policies, procedures, and regulations.
    • Maintain laboratory equipment, including calibration, repair, and maintenance.
    • Manage laboratory inventory, including ordering supplies, maintaining records, and tracking usage.
    • Ensure that laboratory safety protocols are followed, including the use of personal protective equipment (PPE), proper handling and disposal of hazardous materials, and emergency response procedures.
    • Participate in the development and implementation of new research projects, including designing experiments, analyzing data, and preparing reports.
    • Collaborate with other departments, including engineering, quality control, and production, to ensure that laboratory results are integrated into the overall product development process.
    • Maintain accurate records of laboratory activities, including experimental data, test results, and equipment maintenance.
    • Participate in continuous improvement initiatives, including identifying opportunities for process optimization, cost reduction, and quality improvement.
    • Stay up to date with the latest developments in the field, including new technologies, techniques, and regulatory requirements.
    Qualifications:
    • Bachelor's degree in a relevant scientific or engineering discipline. 3 years of laboratory experience, including experience in a supervisory role.
    • Strong knowledge of laboratory procedures and protocols, including safety, quality control, and regulatory requirements.
    • Strong Analytic/Troubleshooting Skills.
    • Strong Communication Skills.
    • Strong Customer Support Skills.
    • Strong Analytical skills
    • Procurement Experience
    • Experienced Experience with laboratory equipment, including calibration, repair, and maintenance. Excellent communication and interpersonal skills, with the ability to work effectively with laboratory staff, other departments, and external partners.
    • Strong organizational and time management skills, with the ability to manage multiple projects and priorities. Ability to work independently and as part of a team.
    • Strong analytical and problem-solving skills, with the ability to design and execute experiments, analyze data, and prepare reports.
    • Familiarity with laboratory information management systems (LIMS) and other laboratory software tools.
    • Knowledge of relevant regulations, including Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and Occupational Safety and Health Administration (OSHA) requirements.
    • The Laboratory Supervisor is a critical role in the R&D laboratory, ensuring that all laboratory activities are carried out in a safe, efficient, and compliant manner.
    • The supervisor must have strong knowledge of laboratory procedures and protocols, including safety, quality control, and regulatory requirements.
    • The supervisor must also have excellent communication and interpersonal skills, with the ability to work effectively with laboratory staff, other departments, and external partners.
    • Additionally, the supervisor must have strong analytical and problem-solving skills, with the ability to design and execute experiments, analyze data, and prepare reports.


    Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.

    Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

  • Just Posted

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Chemical Support Specialist
  • Mentor Technical Group
  • San Diego, CA FULL_TIME
  • Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions...
  • Just Posted

M
Laboratory Support Specialist
  • Mentor Technical Group
  • San Diego, CA FULL_TIME
  • Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions...
  • Just Posted

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NIAPS Fleet Support Systems Analyst
  • Solvere Technical Group
  • San Diego, CA FULL_TIME
  • Solvere Technical has an immediate need for an onsite NIAPS Fleet Support Systems Analyst based in San Diego County CA. with some travel expected - 30% CONUS and OCONUS. MUST be a US citizen MUST resi...
  • 1 Month Ago

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Airport Cargo Supervisor (FT)
  • GAT Airline Ground Support
  • San Diego, CA FULL_TIME
  • GAT Airline Ground Support is seeking dynamic, dependable, and motivated individuals to join our team as a Cargo Supervisor at the San Diego Airport!*Must have Cargo experience* Please kindly do not a...
  • 9 Days Ago

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Airport Cargo Supervisor
  • GAT Airline Ground Support
  • San Diego, CA FULL_TIME
  • GAT Airline Ground Support is seeking dynamic, dependable, and motivated individuals to join our team as a Cargo Supervisor at the San Diego Airport!*Must have Cargo experience* Please kindly do not a...
  • 1 Month Ago

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0 Technical Support Supervisor jobs found in Oceanside, CA area

Oceanside is a coastal city located on California's South Coast. It is the third-largest city in San Diego County, California. The city had a population of 167,086 at the 2010 census. Together with Carlsbad and Vista, it forms a tri-city area. Oceanside is located just south of Marine Corps Base Camp Pendleton. Oceanside is at 33°12′42″N 117°19′33″W / 33.21167°N 117.32583°W / 33.21167; -117.32583 (33.211566, -117.325701). According to the United States Census Bureau, the city has a total area of 42.2 square miles (109 km2), of which 41.2 square miles (107 km2) is land and 0.9 square miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$72,885 to $101,486
Oceanside, California area prices
were up 2.6% from a year ago

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Technical Support Supervisor in Albany, GA
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