Technical Support Supervisor jobs in Ohio

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Applications Support - Applications Support - Advanced
  • Pinnacle Technical Resources
  • Columbus, OH FULL_TIME
  • Application Support (W2 Hiring)
    Columbus, OH - Hybrid Onsite from Day One
    Open to Plano, TX/ Houston, TX
    Contract to Hire
    MUST have - 6 years
    • Linux/Unix skills
    • Splunk essential
    • batch ops
    • kubernetes

    Must have hands-on experience trouble shooting, cloud based application with good understanding of micro-services architecture
    Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
    Familiarity with troubleshooting common networking technologies and issues
    Proficiency in one or more modern programming languages and frame work such as Java/J2EE/Java Sprint Boots, JSP (Angular, React, Vue)
    Must have Solid understanding of object oriented, multi-thread design methodologies and J2EE design patterns, industry technology trends and best practices
    Must have relational database experience such (Oracle, DB2, or SQL Server) and No-SQL databases like Cassandra or similar
    Hands on experience with Unix/Linux scripting and execution
    Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others

    NICE to have
    -application monotoring tools - APM tools - Dynatrace Managed/ New Relic /
    • job schedulers like Zeke, Control M , Abnitio Control Center
    • Experience with cloud technologies

    Pay Range: $50 - $55
    The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
  • 1 Month Ago

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Technical Support
  • VENDORS EXCHANGE INTERNATIONAL LLC
  • Maple, OH FULL_TIME
  • Description Provide top notch customer support to all existing and future VE Kiosk and VE Connect users by resolving their immediate issues, testing software releases, and providing feedback which fos...
  • 19 Days Ago

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Program Supervisor
  • Consumer Support Services, Inc.
  • Niles, OH FULL_TIME
  • 1. Supervise homemaker personal care staff and Lead Staff. 2. Oversee the day-to-day operations of the service sites and assure services to the consumers based upon their ISP/IEP/IHP. 3. Be available ...
  • 19 Days Ago

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LDAR Site Supervisor
  • Alliance Technical Group
  • Canton, OH FULL_TIME
  • Description GREAT OPPORTUNITY for an Experienced Level Monitoring Technician in a rapidly growing industry. The Leak Detection and Repair (LDAR) Technician position is an opportunity to join a growing...
  • 1 Day Ago

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Special Education Supervisor
  • Tolles Career and Technical Center
  • Plain, OH FULL_TIME
  • QUALIFICATIONS: Valid State Department of Education license/certificate appropriate for the position. Successful teaching and administrative experience. OTES Certification and experience conducting OT...
  • 27 Days Ago

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Technical Supervisor
  • VCA Animal Hospitals
  • Columbus, OH FULL_TIME
  • We are seeking an Registered Technician to join our busy 8 doctor team. We are in the process of renovating our facility that will feature 10 exam rooms, 2 surgical suites, dental procedure room, and ...
  • 3 Days Ago

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Technical Support Supervisor
  • IGT
  • Egg Harbor, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/26/2024 12:00:00 AM

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I.T. Help Desk Manager
  • New England Authentic Eats (Papa Gino's/D'Angelo)
  • Dedham, MA
  • Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent cust...
  • 4/26/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/26/2024 12:00:00 AM

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TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/25/2024 12:00:00 AM

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Junior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Port Washington, NY
  • Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
  • 4/24/2024 12:00:00 AM

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Technical Support Supervisor
  • Igt
  • Egg Harbor City, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/23/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • Agilant Solutions Inc.
  • Port Washington, NY
  • Job Description Job Description Job TypeFull TimeLocationPWDepartmentService DeskReports toContact Center Manager in Por...
  • 4/23/2024 12:00:00 AM

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IT Technical Support Supervisor
  • City of Boulder
  • Boulder, CO
  • It's a great time to join the City of Boulder! Application Deadline: April 30, 2024 Hiring Range: 81,744.00 - 99,840.00 ...
  • 4/22/2024 12:00:00 AM

Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus. The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$66,308 to $92,329

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019