Technical Support Supervisor jobs in Norwalk, CA

S2 Global, an OSI Systems Company is seeking a Sr Technical Support Administrator to work in its Torrance, CA location.

S2 Global is the leading provider of turnkey, state-of-the-art screening solutions for inspection and security. The solution is based on three core elements of concept of operations, training and software. This software key to the solution and is highly unique to the industry.

• Install and administrate the necessary IT components, such as servers, networks or software, supporting S2’s solution at any of the customer sites.
• Provide post installation tier 1 and 2 support for any of S2’s deployments.
• Perform continuous monitoring of the systems and applications supporting all S2 installations.
• Work with the S2 security team on the continual remediation of the systems and applications.
• Travel to customer sites for any required planning sessions to facilitate the build out of a project plan and scoping of work.
• Perform site surveys at the customer locations creating documentation needed for the implantation phase.
• Work with vendors on the provisioning of equipment and services for the deployment of the S2 services.
• Managing and deploying software packages as documented in a release management and configuration management process.
• Configuring systems and building networks needed to support for S2’s training program.
• Ensure code produced meets company standards.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.
  
  

• BS degree in Computer Science or related field preferred.
• 5 years of work experience in information technology with a focus in general IT support.
• Some experience working on local and wide area networks.
• Able to understand IT terminologies.
• Has the capability to troubleshoot issues that are related to an IT issue.
• Able to work with customers to achieve overall project objectives.
• Able to reliably complete assignments with limited supervision, and to help lead the actions of others to accomplish complex or extended work assignments.
• Experience working in a global environment across multiple time zones.
• Able to travel to any domestic and international location, up to 50% travel
• Must be able to work in the U.S. without sponsorship.

Candidates for this role will need to successfully pass a US Federal Background check (DCSA e-QIP, and Live Scanning fingerprints).

Please review our benefits here: Life at OSI
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. 

Equal Opportunity Employer - Disability and Veterans

EEO is the Law

Poster Link: https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.