Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
About the Job
We are looking for a reliable Entry Level Technical Support to join our team. You will be responsible for assisting customers with any issues they may have with our products or software and providing them with the best possible solutions.
You should be able to troubleshoot and resolve problems in a timely manner and be able to work both independently and within a team.
Responsibilities
We offer industry-leading benefits including: Paid Holidays, Personal Time Off, Retirement Plan with Match, We also offer a fun and safe working environment along with competitive pay.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Compensation package:
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Work Location: In person
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0 Technical Support Supervisor jobs found in North Platte, NE area