Technical Support Supervisor jobs in North Platte, NE

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Level 1 Technical Support
  • Intralinks, Inc.
  • Gering, NE FULL_TIME
  • About the Job

    We are looking for a reliable Entry Level Technical Support to join our team. You will be responsible for assisting customers with any issues they may have with our products or software and providing them with the best possible solutions.

    You should be able to troubleshoot and resolve problems in a timely manner and be able to work both independently and within a team.

    Responsibilities

    • Provide live support to customers via phone, chat, or email
    • Identify and research any potential issues with products or software
    • Provide detailed technical information about products and software
    • Document issues and progress in order to provide customer feedback
    • Follow communication procedures, guidelines, and policies
    • Take the extra mile to engage customers
    • Work in a fast-paced environment
    • Use best practices when troubleshooting issues
    • Remain professional in all aspects when interacting with customers
    • Create and maintain an organized workspace
    • Follow all company policies and procedures
    • Work as part of a team to resolve customer issues

    We offer industry-leading benefits including: Paid Holidays, Personal Time Off, Retirement Plan with Match, We also offer a fun and safe working environment along with competitive pay.

    Job Type: Full-time

    Pay: $15.00 - $20.00 per hour

    Expected hours: 40 per week

    Benefits:

    • Paid time off
    • Professional development assistance
    • Retirement plan

    Compensation package:

    • Bonus opportunities

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • On call

    Experience:

    • Customer service: 1 year (Preferred)

    Ability to Commute:

    • Gering, NE 69341 (Preferred)

    Work Location: In person

  • 1 Month Ago

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Host Home Provider – Logan County - 300 hiring bonus!
  • Support, Inc.
  • Sterling, CO CONTRACTOR
  • Host Home Provider/Foster Care – Logan County, Colorado $300 hiring bonusSalary Range: $18,000.00 to $65,000.00/year depending on the clients’ disability level Support Inc. is a highly regarded servic...
  • Just Posted

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Travel Dialysis Technician - $1,250 per week
  • Healthcare Support
  • North Platte, NE FULL_TIME
  • Healthcare Support is seeking a travel Dialysis Technician for a travel job in North Platte, Nebraska.Job Description & RequirementsSpecialty: Dialysis TechnicianDiscipline: Allied Health Professional...
  • 27 Days Ago

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Host Home Provider - Sterling
  • Support, Inc.
  • Sterling, CO CONTRACTOR
  • Host Home Provider/Foster Care – in Sterling, COCOMPANY SUMMARYSupport Inc. is a highly regarded service agency which serves individuals with intellectual and developmental disabilities. We have an ex...
  • 2 Months Ago

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Project Controls Lead Analyst
  • Aspen Technical Staffing, Inc
  • Cheyenne, WY PER_DIEM
  • Short term field Project Controls Planning need a Data Centers Project in Cheyenne, WY. Per diem of (USD)130/day available for candidates residing greater than 50 miles from Cheyenne as well as en rou...
  • 2 Days Ago

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Technical Assistant
  • Great Plains Health
  • North Platte, NE OTHER
  • Mission To inspire health and healing by putting patients first - ALWAYS. Position Summary The Technical Assistant assists the department with patient transport, stocking, laundry and assisting the te...
  • Just Posted

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0 Technical Support Supervisor jobs found in North Platte, NE area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • North Platte, NE
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Teachers (FT&PT)
  • The Learning Experience
  • North Platte, NE
  • Responsibilities Use a growth mindset to develop young minds and inspire a love of learning Create a safe, nurturing env...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • North Platte, NE
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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Construction Laborer
  • Sampson Construction
  • North Platte, NE
  • Sampson Construction has built its reputation for integrity by serving as a trusted partner in commercial construction f...
  • 3/28/2024 12:00:00 AM

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Chief Engineer Maintenance
  • Ramada Inn
  • North Platte, NE
  • Chief Engineer - Maintenance Are you a highly skilled and motivated Chief Engineer looking for an immediate opportunity ...
  • 3/28/2024 12:00:00 AM

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Account Executive
  • The Judge Group
  • North Platte, NE
  • The Account Executive is responsible to maximize sales growth profitably. To accomplish this, (s)he is responsible for r...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,310 per week
  • PRN Healthcare
  • North Platte, NE
  • Tact Staff is seeking a travel nurse RN Med Surg for a travel nursing job in North Platte, Nebraska. Job Description & R...
  • 3/28/2024 12:00:00 AM

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PT Member Support Specialist - Work From Home>
  • Wellth
  • North Platte, NE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

North Platte is a city in and the county seat of Lincoln County, Nebraska, United States. It is located in the southwestern part of the state, along Interstate 80, at the confluence of the North and South Platte Rivers forming the Platte River. The population was 24,733 at the 2010 census. North Platte is a railroad town; Union Pacific Railroad's large Bailey Yard is located within the city. Today, North Platte is served only by freight trains, but during World War II the city was famous for the North Platte Canteen. Tens of thousands[citation needed] of volunteers from North Platte and surrou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$61,312 to $85,374
North Platte, Nebraska area prices
were up 2.3% from a year ago

Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020