Technical Support Supervisor jobs in New Iberia, LA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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I.T. Technical Support Specialist
  • Opelousas General Health System
  • Opelousas, LA FULL_TIME
  • The Technical Support Specialist job involves providing advanced technical assistance, troubleshooting, and support related to operating systems, as well as user support for EMR systems. They are also responsible for maintaining information systems and applications, working with users to properly store, secure, and backup company and patient data in accordance with HIPAA.


    The position works with OGHS employees, clinicians, physicians, IT Infrastructure (Tier 3), IT Management, and Senior Leadership Team.

    Essential Duties & Responsibilities:

    • Provides advanced technical assistance, troubleshooting and support related to operating systems.
    • Provides user support on Electronic Medical Records (EMR) system.
    • Performs network-based PC imaging and patching. Set up new user equipment. Install all desktop software and local/network-based printers.
    • Maintains information systems and applications.
    • Works with users to properly store, secure, and backup company and patient data in accordance with HIPAA.
    • Enrolls company owned mobile devices in Mobile Device Management. Maintains configurations to ensure devices are up-to-date and complies with HIPAA.
    • Creates and updates technical and clinical documentation. Collects information in a more organized way to improve support, processes and communication.
    • Adds and maintains user attributes/groups in Active Directory, Azure Active Directory, and Office 365.
    • Analyzes network and system issues. Attempts to resolve or collect additional information before escalating to Tier 3
    • Deploys, service/repair, and updates hardware: PCs, printers, monitors, and handheld devices
    • Performs troubleshooting and resolves VoIP and VPN related problems.
    • Maintains an inventory of IT property and assets.
    • Monitors for suspicious users, applications, and network activity (breaches). Ensures antivirus and endpoint encryption is enabled on all devices. Implements and monitors scheduled scans of PCs.
    • Isolate/sandbox suspicious and rogue devices. Escalate to System and Network Administrators/Engineers to determine root cause and network exposure.
    • Trains users on new and existing technologies and equipment.
    • Other duties as assigned.

    Education: Associates degree in Information Systems or Electrical Engineering required.  Bachelor's degree in Information Systems or Electrical Engineering preferred.

    Experience: 3 years in Information Technology or 3 years in Desktop Computing, Networking, IT Support

    Additional experience preferred:

    • CompTIA A , Network , Security certifications preferred.
    • Networking experience: switching, routing, firewalls, port security and wireless.
    • Monitoring, Security, OS, and Software experience: Windows, MacOS, IBM, iOS, Android, 802.1x, antivirus, EMR, etc.
  • 9 Days Ago

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Data Technical Support
  • Iron EagleX
  • Stuttgart, AR OTHER
  • Overview Iron EagleX is a veteran owned defense contracting company based in Tampa, FL. It is our mission to provide solutions to the most challenging technical problems facing the Department of Defen...
  • 16 Days Ago

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Survey Technical Field Supervisor - Onshore
  • Oceaneering International, Inc.
  • Broussard, LA FULL_TIME
  • Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an...
  • 20 Days Ago

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Survey Technical Field Supervisor - Offshore
  • Oceaneering International, Inc.
  • Broussard, LA FULL_TIME
  • Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an...
  • 24 Days Ago

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Travel Nurse RN - Home Health - $2,116 per week
  • Healthcare Support
  • Lafayette, LA FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Home Health for a travel nursing job in Lafayette, Louisiana.Job Description & RequirementsSpecialty: Home HealthDiscipline: RNStart Date: 03/04/2024Dur...
  • 1 Month Ago

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Local Contract Nurse RN - Home Health - $47-51 per hour
  • Healthcare Support
  • Lafayette, LA FULL_TIME
  • Healthcare Support is seeking a local contract nurse RN Home Health for a local contract nursing job in Lafayette, Louisiana.Job Description & RequirementsSpecialty: Home HealthDiscipline: RNStart Dat...
  • 1 Month Ago

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0 Technical Support Supervisor jobs found in New Iberia, LA area

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.Net API Developer
  • CGI Technologies and Solutions, Inc.
  • Lafayette, LA
  • **.Net API Developer** **Category:** Software Development/ Engineering **Main location:** United States, Ohio, Miamisbur...
  • 3/29/2024 12:00:00 AM

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P&A Tech
  • Weatherford
  • Broussard, LA
  • Overview: Weatherford is a leading global energy services company. Our world-class experts partner with customers to opt...
  • 3/29/2024 12:00:00 AM

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Welder/Maintenance Tech - Workstrings International, Broussard, LA
  • Superior Energy Services
  • Broussard, LA
  • WSIis currently seeking a Welder/Maintenance Technicianto join our team inBroussard, LA. Essential Duties and Responsibi...
  • 3/29/2024 12:00:00 AM

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Security Project Manager
  • Johnson Controls International
  • Lafayette, LA
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 3/29/2024 12:00:00 AM

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Survey Technical Field Supervisor - Offshore
  • Oceaneering
  • Broussard, LA
  • Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy i...
  • 3/27/2024 12:00:00 AM

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Clinical Laboratory Scientist - PRN Lourdes Main Campus
  • Franciscan Missionaries of Our Lady Health System
  • Lafayette, LA
  • Job Description The Clinical Laboratory Scientist Generalist is accountable to the Administrative Director of the labora...
  • 3/27/2024 12:00:00 AM

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Pediatric Neurosurgeon
  • Franciscan Missionaries of Our Lady Health System
  • Lafayette, LA
  • Job Description Job Title : Physician Job Summary : The Staff Physician provides direct patient care and emergency servi...
  • 3/25/2024 12:00:00 AM

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Diesel Mechanic
  • Ryder System
  • LAFAYETTE, LA
  • Position Description Torque by Ryder is Immediately hiring a Permanent Full Time Experienced Mobile Diesel Technician to...
  • 3/25/2024 12:00:00 AM

New Iberia (Spanish: Nueva Iberia, French: La Nouvelle-Ibérie) is the largest city in and the parish seat of Iberia Parish, Louisiana, United States. It is located 21 miles (34 kilometers) southeast of Lafayette. In 1900, 6,815 people lived in New Iberia; in 1910, 7,499; and in 1940, 13,747. The population was 32,623 at the 2000 census and 30,617 in 2010, a decrease of 2,006, or 6.2 percent, over the previous decade. New Iberia is a part of the Lafayette, Louisiana Metropolitan Statistical Area. New Iberia is located at 30°0′13″N 91°49′6″W / 30.00361°N 91.81833°W / 30.00361; -91.81833 (30.0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$61,294 to $85,349
New Iberia, Louisiana area prices
were up 1.2% from a year ago

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Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
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Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
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