Technical Support Supervisor jobs in New Mexico

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Operations Support Specialist 4
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater Technical Associates is seeking qualified candidates for an Operations Support Specialist 4 opportunity in Los Alamos, NM at the Los Alamos National Laboratory.

    Citizenship: United States Citizenship is required
    Work Location: 100% Onsite (Richland, WA LANL Duty Station)
    Clearance: Must be able to obtain and maintain Q Clearance

    Education:
    Requires a bachelor's degree and a minimum of twelve years related experience, or an equivalent combination of education and experience. At this level, post graduate course work may be expected. This position may be subject to DOE Order 426.2, Personnel Selection, Training, and Qualification Requirements for DOE Nuclear Facilities.

    Operations Support Specialist 4
    Duties may include, but are not necessarily limited to, providing guidance on governmental regulations and Laboratory guidelines; conducting incident and general issues management investigations and reporting; participating in or supporting readiness reviews for operations; supporting the activity approval process; developing and maintaining required operational documentation and procedural manuals; planning and budgeting; and providing other compliance and/or quality-related support functions including development of training, delivery of facility-level training, tracking and assurance of employee training; property accountability, and access control. Provides other operational/administrative support functions as required.

    Minimum Job Requirements:
    • 3 years minimum experience with corrective action management and closure, event investigation, critiques and/or effectiveness reviews at DOE site.
    • 5 year minimum DOE Prime Contractor experience, multiple roles, and responsibilities acceptable.
    • 3 years minimum experience as Business/Office Manager, experience gained at non-DOE site acceptable.

    If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

    Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!

    WORKING WITH EDGEWATER
    Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

    Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

    EQUAL OPPORTUNITY EMPLOYER
    Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

    View all Edgewater opportunities at www.edgewatertech.net/careers
  • 17 Days Ago

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Maintenance Support Specialist 2
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater is seeking qualified candidates for a Maintenance Support Specialist 2 opportunity for our customer in Los Alamos, NM to support the Los Alamos National Laboratory. Per diem: Available for t...
  • 21 Days Ago

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Accounting/HR Support Specialist
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater Technical Associates, LLC is looking for an Administrative and HR Assistant to support our Los Alamos field office and Los Alamos National Laboratory. JOB POSTING This position is an opportu...
  • 21 Days Ago

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Maintenance Support Specialist
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater is seeking qualified candidates for a Maintenance Support Specialist 2 opportunity for our customer in Los Alamos, NM to support the Los Alamos National Laboratory (LANL). Per Diem: availabl...
  • 1 Day Ago

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Windows Desktop Support Technician
  • Encantado Technical Solutions
  • Albuquerque, NM FULL_TIME
  • Overview Encantado Technical Solutions is currently seeking a Windows Desktop Support Technician to support the IT program at a major national laboratory. Responsibilities Provide prompt initial respo...
  • 4 Days Ago

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Operations Support Specialist 1
  • Edgewater Technical Associates
  • Los Alamos, NM FULL_TIME
  • Edgewater is seeking qualified candidates for an Operations Support Specialist 1 opportunity for our customer in Los Alamos, NM to support the Los Alamos National Laboratory. Location: Onsite with hyb...
  • 8 Days Ago

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Junior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Port Washington, NY
  • Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
  • 4/24/2024 12:00:00 AM

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Technical Support Supervisor
  • Igt
  • Egg Harbor City, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/23/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • Agilant Solutions Inc.
  • Port Washington, NY
  • Job Description Job Description Job TypeFull TimeLocationPWDepartmentService DeskReports toContact Center Manager in Por...
  • 4/23/2024 12:00:00 AM

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IT Technical Support Supervisor
  • City of Boulder
  • Boulder, CO
  • It's a great time to join the City of Boulder! Application Deadline: April 30, 2024 Hiring Range: 81,744.00 - 99,840.00 ...
  • 4/22/2024 12:00:00 AM

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Technical Support Supervisor
  • IGT
  • Egg Harbor, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/21/2024 12:00:00 AM

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I.T. Help Desk Manager
  • New England Authentic Eats (Papa Gino's/D'Angelo)
  • Dedham, MA
  • Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent cust...
  • 4/21/2024 12:00:00 AM

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Tier I Technical Support Specialist
  • Cubex LLC
  • Phoenix, AZ
  • CUBEX® is a global provider of health care products and services that help animal health practices measurably reduce the...
  • 4/21/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/21/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$62,511 to $87,042

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019