Technical Support Supervisor jobs in New Hampshire

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Operations Trainer
  • Weeks Medical Center - EMR SUPPORT
  • Lancaster, NH FULL_TIME
  • Job Summary:

    The Technical Operations Trainer is responsible for training Providers, Clinical and Nonclinical Staff on using Electronic Medical Records. The Technical Operations Trainer travels to various Practice locations to provide education at monthly team meetings. He/She will assist with workflow creation and troubleshooting end-user technical issues. This position will audit medical records to identify training needs and ensure the staff performs proper workflows to meet quality and grant measures. An Additional Responsibility of this position is provider optimization reviews to increase comfort and efficiency with Meditech. The Technical Operations Trainer is an Electronic Medical Record Support Team member.

    Qualifications: Registered nurse, Licensed Practical Nurse, or Certified Medical Assistant Required. Applicants with Relevant experience may apply but must be certified within 6 months of hire. 3 years working in a related field. Drivers License Required

    Job Functions: 

    • Competency with Microsoft Excel.
    • Word, Outlook & PowerPoint.
    • Can easily adapt to internal systems.
    • Experience working with electronic medical records, specifically Meditech-Works and Paragon preferred.
    • Previous experience in data collection and analysis.
    • Excellent interpersonal communication skills, organizational skills, and time management skills.

    About WMC:

    The major strength of Weeks Medical Center is found in the ability of our physicians and staff to offer extensive services utilizing state-of-the-art technology while maintaining the personalized care of a community hospital. Weeks is a 25-bed critical access hospital offering medical, surgical, and intensive care services. In addition, a wide variety of outpatient services are available, including cardiac and physical rehabilitation; a fully-staffed oncology department; 24-hour emergency care; a fully equipped laboratory; and an extensive radiology department. Weeks is blessed with strong leadership and a dedicated community that allows us to meet the ever-changing requirements of today’s healthcare environment.

    About North Country Healthcare (NHC):

    North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

    North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

  • 5 Days Ago

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Site Supervisor - Wind Plant
  • PPM TECHNICAL SERVICES, I
  • Lempster, NH FULL_TIME
  • Purpose The Site Supervisor has responsibilities identical to a Plant Manager but normally at a smaller site. In addition to the administrative duties, this position carries non-exempt status and does...
  • 10 Days Ago

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Technical Support Representative
  • Infinity Massage Chairs
  • Seabrook, NH FULL_TIME
  • Infinity Massage Chairs is rapidly expanding at its corporate headquarters and we are looking for motivated, talented, hard-working people to help us continue to grow. Our company has an A rating with...
  • 24 Days Ago

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Technical Support Engineer
  • Candidate Experience site
  • Concord, NH FULL_TIME
  • The Technical Support Engineer will provide product support for Fortinet’s FortiNAC solution. A challenging and satisfying opportunity for a highly motivated customer centric individual to work in a m...
  • 1 Day Ago

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Technical Writer & Support Technician
  • Airmar
  • Milford, NH FULL_TIME
  • Airmar Technology Corporation | Location: Milford, NH JOB SUMMARY: Under minimal supervision and in collaboration with the configuration manager, applies knowledge and skills to develop, write, and pu...
  • 1 Day Ago

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Technical Solutions & Support Specialist
  • Dover Corporation
  • Keene, NH FULL_TIME
  • Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply labe...
  • 3 Days Ago

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Senior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Lisle, IL
  • Job Description Job Description Job Type Full Time Location IL Department Service Desk Reports to Contact Center Manager...
  • 3/29/2024 12:00:00 AM

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Technical Support Expert - Level 1 - Remote Monitoring and Management (RMM)
  • Careerbuilder
  • Orlando, FL
  • Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Provi...
  • 3/29/2024 12:00:00 AM

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Technical Support Supervisor
  • Metasys Technologies
  • Mundelein, IL
  • IT Support Supervisor Direct Hire On-site in Mundelein, IL with 25% regional travel Our direct client is seeking an expe...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/26/2024 12:00:00 AM

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Technical Support Specialist
  • Forsta
  • Stamford, CT
  • **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
  • 3/26/2024 12:00:00 AM

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$68,513 to $95,401

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019