Technical Support Supervisor jobs in Nebraska

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Support Services Supervisor
  • ALLO Communications
  • Lincoln, NE FULL_TIME
  • At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

    We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
    Responsible for the management of technical support specialists, team leads and trainers. Supervises the daily operations of the team in the implementation of daily responsibilities as well as administrative and operational procedures. Reviews work performance of subordinates to determine compliance with division policies, procedures, rules, regulations, and guidelines. Ensures operational plans are aligned with business objectives. Maintain company core values through leadership and development of the team members.

    RESPONSIBILITIES:
    • Executes against assigned organizational strategic, operational, tactical, or behavioral objectives and priorities as defined by organization and or company leadership
    • Demonstrates a learning / growth mindset and emotional intelligence
    • Engages with teammates in regularly scheduled one-on-one meetings
    • Ensures a positive, growth oriented and blame-free work environment
    • Collaborates with, provides support, and demonstrates respect for other leaders and teammates
    • Supervises the daily operations of the team monitoring the leader board and real-time metrics
    • Executes daily task, projects other responsibilities assigned, as well, as adherence to administrative and operational procedures
    • Provides leadership support for cross-team needs “in the moment”. May include: conflict resolution, on-shift performance management, resource realignment, etc. Providing feedback to teammates direct supervisor as needed in writing at the earliest possible moment
    • Monitors the work performance of subordinates to determine compliance with organizational policies, ensuring operational tasks are carried out in accordance with business objectives. procedures, rules, regulations, and guidelines
    • Provides down-stream communication of information changes, new products, processes, etc.
    • Maintains company core values through leadership growth and personal development
    • Engages team members with creating growth and development plans to overcome current gaps, plan for future needs and personal enrichment
    • Evaluates agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
    • Prepares and provides performance reviews, growth and development plans, performance improvement plans and will participate in merit raise and bonus reviews
    • Will travel into different markets occasionally to meet with teammates, direct reports and participate in team building or role building events
    • Expected to participate and be a presence in local ALLO sponsored events.
    • Prepares reports and analyzes data to assist management determine call center goals or to expose trends that may need attention
    • Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration
    • Serves as customer interfacing escalation point. Investigate customer's problems and find solutions. Communicate with customers via phone, email, or letter
    • Actively collaborates with other department supervisors to provide an exceptional customer experience
    • Completes time-bound processes, internal and external to the team (Timecards, ETO, Expense Reports, Required training, etc) according to required schedules and company policy
    • Other Responsibilities as assigned
    Colorado Residents: typical pay range for this role will be from $24.00 - $26.00 per hour depending on experience.

    EDUCATION:
    • Education Qualifications: Bachelor's Degree or 2 years of relevant job experience
    • Industry knowledge preferred

    EXPERIENCE:
    • Minimum of 1 year experience in a team leadership (Frontline Lead, Supervisor) position
    • ALLO experience preferred

    SKILLS / KNOWLEDGE / ABILITIES:
    • Solid Customer Service leadership experience. (Contact Center experience preferred)
    • Thorough understanding of Contact Center function and core metrics
    • Above average understanding of leadership theory such as adaptive, behavioral and situational
    • Experience with leading and managing remote, hybrid and in-office teams preferred.
    • Enthusiastic and personable, with the ability to adapt and thrive in constant change
    • Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
    • Domain expertise with Internet, Voice and Data (Business and Residential)
    • Solid problem solving skills with proficient attention to detail
    • Advanced understanding of WAN, LAN, and WiFi Networking technologies and applications
    • Strong analytical skills and ability to convey that information succinctly and clearly
    • Strong interpersonal, teamwork, conflict resolution and negotiation skills
    • Strong time management, organizational, and prioritization capabilities
    • Excellent oral and written communications skills internally and customer-facing
    • Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships
    • Excellent leadership abilities and interpersonal skills with employees, customers and external parties and the ability to develop and drive a team-oriented operational culture.
    • Ability to challenge the status quo with a focus on continuous improvement
    • Demonstrate a commitment to continual learning and personal development
    • Demonstrate what it means to be hungry, humble, smart
    • Experienced in Microsoft 365 and MS Teams

    REQUIREMENTS:
    • Raise objects up to 25 lbs.
    • Remain upright on feet for extended periods
    • Remain stationary for extended periods
    • Ability to communicate information
    • Ability to operate a computer
    • Ability to observe details at far range
    • Travel requirement: 10%
    People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.

    Get ready to plug into the perks at ALLO:
    • Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
    • Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
    • Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
    • Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
    • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
    • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
    ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
    Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at
    recruiting@allofiber.com
    .
    ALLO is a Drug Free and Tobacco Free Workplace.
  • 3 Days Ago

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Airport Customer Service Supervisor
  • GAT Airline Ground Support
  • Omaha, NE FULL_TIME
  • GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
  • Just Posted

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Airport Ramp Supervisor -UA
  • GAT Airline Ground Support
  • Omaha, NE FULL_TIME
  • GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Full Time, Non-Exempt Job Summary The Ramp Supervisor will be leading, directing, and coordinating the ef...
  • 1 Month Ago

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Technical Support Service Specialist
  • Superior Industries
  • Columbus, NE FULL_TIME
  • Company Description At Superior Industries, our manufactured products help produce key ingredients that form the world’s infrastructure. This innovative crushing, screening, washing and conveying equi...
  • 10 Days Ago

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Technical Support Specialist (Hybrid)
  • NEBCO, Inc.
  • Lincoln, NE FULL_TIME
  • Company BackgroundFounded in 1908, NEBCO, Inc. is a fourth-generation, family-owned and operated business with more than 1,100 employees and 50 locations throughout Nebraska. NEBCO supplies the constr...
  • 11 Days Ago

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Technical Support Specialist
  • Titan Machinery
  • Grand Island, NE FULL_TIME
  • Overview Titan Machinery needs to add a Technical Support Specialist to our team. As aTechnical Support Specialist, you will be a valued member of Team Titan by: This position is a great fit for your ...
  • 15 Days Ago

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Technical Support Supervisor
  • Metasys Technologies
  • Mundelein, IL
  • IT Support Supervisor Direct Hire On-site in Mundelein, IL with 25% regional travel Our direct client is seeking an expe...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/26/2024 12:00:00 AM

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Technical Support Specialist
  • Forsta
  • Stamford, CT
  • **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
  • 3/26/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Lisle, IL
  • Job Description Job Description Job Type Full Time Location IL Department Service Desk Reports to Contact Center Manager...
  • 3/24/2024 12:00:00 AM

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Desktop Support Technician
  • The Judge Group
  • South San Francisco, CA
  • Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
  • 3/24/2024 12:00:00 AM

The state is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, across the Missouri River; Kansas to the south; Colorado to the southwest; and Wyoming to the west. The state has 93 counties and is split between two time zones, with the state's eastern half observing Central Time and the western half observing Mountain Time. Three rivers cross the state from west to east. The Platte River, formed by the confluence of the North Platte and the South Platte, runs through the state's central portion, the Niobrara River flows through the northern part, and the Rep...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$63,448 to $88,349

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019