Technical Support Supervisor jobs in North Dakota
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
(504) Computer Support Associate (C)
- Staff Finders Technical of Oregon
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Fargo, ND
CONTRACTOR
-
1st shift Monday-Friday 8-5 are typical hours. Could start earlier
Onsite at Fargo Main Plant
Metatarsal boots required on first day start.
Job Description:- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests.
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:- Knowledge of computing and networking concepts and fundamentals.
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered.
Education Requirements:- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent.
- 27 Days Ago
Accounts Receivable Supervisor
- Healthcare Support Staffing
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Fargo, ND
FULL_TIME
- Company DescriptionHealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare profe...
- 1 Month Ago
IT Technical Support Analyst
- Trail King
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Fargo, ND
FULL_TIME
- Please apply through the Trail King Website: www.trailking.com/careersThe Technical Support Analyst I will support Trail King user facing software and hardware as part of a helpdesk role and helps man...
- 15 Days Ago
Technical Support Specialist
- Razor
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Fargo, ND
FULL_TIME
- At Razor Tracking, we feel it’s important to work where your value is appreciated, your talent is utilized, and where you love to go every day. We are a fast-growing, fun organization with competitive...
- 18 Days Ago
Technical Support Analyst
- West River Telecommunications Cooperative
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Hazen, ND
FULL_TIME
- Technical Support Analyst Department: Network Reports To: Network Manager FLSA Status: Non-exempt General Summary Perform technical support functions in an efficient and proficient manner to effective...
- 21 Days Ago
Technical Support Specialist
- Dynamic Campus Solutions Inc.
-
Bismarck, ND
FULL_TIME
- Technical Support Specialist | University of Mary | Bismark, ND At our partner institution, the University of Mary The Technical Support Specialist will be service-focused and possess excellent custom...
- Just Posted
Technical Support Supervisor jobs at Popular Companies
Junior Technical Support Supervisor
- AGILANT SOLUTIONS INC.
-
Port Washington, NY
- Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
- 4/24/2024 12:00:00 AM
Technical Support Supervisor
- Igt
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Egg Harbor City, NJ
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/23/2024 12:00:00 AM
Senior Technical Support Supervisor
- Agilant Solutions Inc.
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Port Washington, NY
- Job Description Job Description Job TypeFull TimeLocationPWDepartmentService DeskReports toContact Center Manager in Por...
- 4/23/2024 12:00:00 AM
IT Technical Support Supervisor
- City of Boulder
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Boulder, CO
- It's a great time to join the City of Boulder! Application Deadline: April 30, 2024 Hiring Range: 81,744.00 - 99,840.00 ...
- 4/22/2024 12:00:00 AM
Technical Support Supervisor
- IGT
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Egg Harbor, NJ
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/21/2024 12:00:00 AM
I.T. Help Desk Manager
- New England Authentic Eats (Papa Gino's/D'Angelo)
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Dedham, MA
- Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent cust...
- 4/21/2024 12:00:00 AM
Tier I Technical Support Specialist
- Cubex LLC
-
Phoenix, AZ
- CUBEX® is a global provider of health care products and services that help animal health practices measurably reduce the...
- 4/21/2024 12:00:00 AM
Technical Support Specialist
- Transition Networks, Inc.
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- ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
- 4/21/2024 12:00:00 AM
About North Dakota
North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city.
Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$67,122 to $93,461
Most Popular Cities in North Dakota for Technical Support Supervisor Jobs
What does a Technical Support Supervisor do?
Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019