Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
WHO WE ARE
Managed Service Provider
Qualifications
IT Professional Needed:
College Degree Or Experience Preferred
Professional Appearance And Positive Attitude Are A Plus
Needs Knowledge In Desktop OS.
Knowledge In Server OS Is A Plus
Networking And Domain Knowledge Is A Plus
Willing To Learn New Skills In IT And In Printer / Copier Maintenance And Setup
Resume Required With References
Must Be Able To Pass Federal Background Check
Job Type: Full-time
Pay: $38,000.00 - $60,000.00 per year
Benefits:
Work Location: In person
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0 Technical Support Supervisor jobs found in Monroe, LA area