Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Technical Support Analyst
Department: Network
Reports To: Network Manager
FLSA Status: Non-exempt
General Summary
Perform technical support functions in an efficient and proficient manner to effectively provide accurate and timely information to customers on all WRT product and services, resolving external and internal customer issues in an ever-changing environment.
Essential Job Functions
Knowledge, Skills and Abilities
Education and Experience
Two years of specialized training, or certifications applicable to demonstrate proficiency in one of the following fields, or degree in computer science, computer information systems, or related field is required. One to two years of experience in customer service preferred.
Reporting Requirements
Reports to WRT office in Hazen, ND and must reside within WRT service area.
Application Process
Apply on-line at www.westriv.com. This position will be open until filled. Contact 701-748-4213 with any questions.
WRT is an Equal Opportunity Employer
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