Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Technical Support Agent
Love technology? Come learn with us!
Montana Internet is seeking a Technical Support Agent to provide support while delivering next-level customer service. Our Technical Support team at Montana Internet leads the effort to troubleshoot and manage fixed wireless and fiber-optic internet connections for our customers. We also troubleshoot network-related home & business device issues such as PCs, phones, and email. Our TSAs provide the highest level of customer service to our subscribers in person, via phone, email, and chat.
This role is perfect for an entry-level and tech-focused candidate who is excited to learn and grow, both professionally and personally. Montana Internet provides amazing hands-on training and coaching to help our team deliver solutions to customers in a timely and professional manner.
Candidates who are kind, smart, love a good challenge, and aren't afraid of learning new things are encouraged to apply!
Essential Duties:
Experience
Scheduling
Candidates who are schedule-flexible are preferred as this shift covers some weeknights, weekend days and holidays. This is not a remote position and does require in-office work at our headquarters located in Helena.
The tentative schedule hours for this position are:
Tuesday - Friday: 12 PM to 9 PM & One weekend day (Saturday or Sunday) - 9 AM to 6 PM
Job Type: Full-time
Salary: $15.00 - $20.00 per hour
Schedule:
We offer:
Montana Internet is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Montana Internet makes hiring decisions based solely on qualifications, merit, and business needs at the time.