Technical Support Supervisor jobs in Minnesota
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
Technical Support Supervisor
- Continuum Advantage LLC
-
Waconia, MN
FULL_TIME
-
Our client, 1Micro, is looking for a dedicated and experienced Technical Support Supervisor to provide excellent leadership on their team in Waconia, MN! You will be an integral part of an established, business-to-business company that provides proprietary products and solutions.1Micro is a fast-growing tech company that manufactures and manages key security devices and inventory systems for car dealerships, rental car companies, and fleet departments. For over 20 years, they have provided innovative solutions for some of the common problems within the automotive industry, and they continue to push the boundaries of technology to better serve their customers.
Primary Responsibilities- Manage the Technical Support and Installations & Training teams (4 people).
- Provide leadership, direction, and oversight of the teams’ processes and projects.
- Effectively train and manage employees, providing coaching and encouragement to empower the team and elevate the customer experience.
- Oversee and organize employee schedules, ensuring adequate coverage and equal work distribution.
- Assist with calls and escalated issues as needed to support the team, resolving complaints and issues with tact and care.
- Communicate openly and effectively with leadership and other departments.
- Monitor and review calls and case notes for quality assurance and improvement.
- Collect data and prepare reports.
- Develop, implement, and document processes and procedures.
- Helping customers as needed to assist when the team is busy
- Assisting with hardware issues/replacements as needed.
Hours and Benefits- Full-time, 40 hours per week
- Monday-Friday: 8am-5pm
- Saturday rotation every 3 weeks: 9am-3pm
- Compensation: up to $35/hour
- Full benefits package included
Requirements/Qualifications- High School Diploma or equivalent is required.
- 2 years of IT help desk/customer service experience is required.
- 1 years of management experience is required.
- Training and onboarding experience strongly preferred.
- Experience with ERP or CRM software is required, NetSuite experience a plus.
- Ability to work well with others in a team-oriented fashion.
- Excellent problem-solving skills.
- Strong oral and written communication skills.
- Superior customer service skills.
- Strong attention to detail and quality focus.
- 6 Days Ago
Dock Supervisor - FT - Starting at 60K
- Dohrn Transfer -Dock Supervisor
-
Roseville, MN
FULL_TIME
- Dock Supervisor - FT - Starting at 60K Apply Now Description/Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout o...
- 18 Days Ago
Maintenance Supervisor
- OneSource Technical, Inc
-
Willmar, MN
FULL_TIME
- Job Title : Maintenance Supervisor Location : Willmar, Minnesota Salary : $60-80K Job Summary of the Maintenance Supervisor : The Maintenance Supervisor has the responsibility for managing all buildin...
- 14 Days Ago
Technical Support
- TechDigital Corporation
-
Lauderdale, MN
FULL_TIME
- The client IT Department is providing Teams Room technology to existing and new conference rooms. We are looking for skilled technical staff to assist in the provisioning and installation, including t...
- 2 Days Ago
Airport Customer Service Supervisor
- GAT Airline Ground Support
-
Saint Paul, MN
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
- 6 Days Ago
XU - Operations Supervisor
- GAT Airline Ground Support
-
Saint Paul, MN
FULL_TIME
- Responsibilities Coordinate ramp assignments for frontline team members to dynamically work flights at gates. Leads airport team to perform their work in a safe, efficient manner and in compliance wit...
- 1 Month Ago
Technical Support Supervisor jobs at Popular Companies
Technical Support Supervisor
- IGT
-
Egg Harbor, NJ
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/16/2024 12:00:00 AM
Technical Support Specialist
- Transition Networks, Inc.
-
- ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
- 4/16/2024 12:00:00 AM
Ride Supervisor, Technical Services, Ride & Show (3rd Shift)
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/16/2024 12:00:00 AM
Technical Support Specialist
- Forsta
-
Stamford, CT
- **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
- 4/15/2024 12:00:00 AM
Call Center Representative
- Johnson Health Tech Companies
-
Cottage Grove, WI
- Job Description Job Description Description: Looking for a career that ignites your passion, challenges your skills, and...
- 4/14/2024 12:00:00 AM
Tech Support Specialist 1
- Nortek Control LLC
-
Carlsbad, CA
- ** Tech Support Specialist 1** **Job Category****:** Technical Support **Requisition Number****:** TECHS02193 Showing 1 ...
- 4/13/2024 12:00:00 AM
Desktop Support Technician
- Hiring Now!
-
South San Francisco, CA
- Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
- 4/13/2024 12:00:00 AM
Technical Support Supervisor
- Symbotic
-
Remote, OR
- Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through t...
- 2/27/2024 12:00:00 AM
About Minnesota
Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North).
Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$69,359 to $96,577
Most Popular Cities in Minnesota for Technical Support Supervisor Jobs
What does a Technical Support Supervisor do?
Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019