Technical Support Supervisor jobs in Massachusetts

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Supervisor Technical Support - Plating Operations
  • Vicor Corporation
  • Andover, MA FULL_TIME
  • Andover, MA, US, 01810
    Job Function: Operations
    Req ID: 1170

    Job Summary

    Vicor is expanding to vertically integrate core printed circuit board operations. As such, we are seeking a supervisor to oversee a team of equipment technicians to assist in establishing the wet process operations (specific knowledge related to electroless and electrolytic Cu application).

    Job Description

     Hire and directly oversee a team of 4-5 equipment support technicians
     2-3 on first shift
     2 supporting second shift
     Oversee and support all equipment installation for the plating fabrication facility
    • Work with the rigging company for equipment installation, placement
    • Work with all third-party contractors for utility support (plumbing, wiring, air, etc)
     Support day/day equipment upkeep needs
    • React/repair/triage any required process equipment
    o Wet and dry processes (vertical and horizontal operations)
    • Develop and implement a PM (daily/monthly/annual) schedule for all equipment
    • Establish onsite schedules with contractors for all PM requirements
     Manage all required equipment upgrades for installation, utilities, etc
     Establish a inventory system for all plating fabrication spare parts.
    • Catalogue and control all inventory
     Establish and document all safety training requirements for the equipment technicians
    • Respirator training, ppe, etc
     Travel to existing equipment suppliers to oversee equipment builds and identify maintenance requirements,

    Education / Qualifications

    • Minimum of 3 – 5 years working in a Printed Circuit industry for process maintenance
    • Experience leading a focused team
    • Hands on role. Candidate must be will to work hands on daily alongside team members in support of this role
    • Some level of off hour and weekend support is required
    • Experience delivering both daily and long-term initiatives
    • Experience maintaining all aspects of a plating operation (horizontal and vertical process, wet and dry chemical processes)
    • Knowledge of PPE protocols required to support the operation/team training
    • Experience with maintaining/enforcing a pro-active PM schedule
    • Experience debugging and repairing process equipment
    • Troubleshooting chemical and equipment processing interactions
    • Ability to work independently and be effective in a fast-paced environment
    • Excellent writing and organizational skills
    • Forklift training required (Vicor is willing to provide this if not already certified)


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

    Vicor is an EO employer – M/F/Veteran/Disability


    Nearest Major Market: Boston

  • 25 Days Ago

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MARKETING COORDINATOR
  • Technical Support International
  • Foxborough, MA FULL_TIME
  • Technical Support International is a growing IT serivce provider Managed Services Provider (MSP) organization based in Foxboro. We strive to provide the best IT support solutions for businesses in the...
  • 7 Days Ago

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Chemical Production Supervisor
  • Advantage Technical
  • North Attleboro, MA FULL_TIME
  • Growing company in North Attleboro is seeking a Supervisor. The successful candidate should have experience working around chemicals and have training in safe chemical handling. Don't miss out on this...
  • 28 Days Ago

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Supervisor, Family Support Services, Gardner
  • Clinical & Support Options Inc
  • Gardner, MA FULL_TIME
  • CSO has a great opportunity for an experienced or newly licensed Clinician to lead our Family Support Services (FSS) team as a Clinical Supervisor in our Gardner office.This position provides support ...
  • 1 Month Ago

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Supervisor, Family Support Services, Pittsfield
  • Clinical & Support Options
  • Pittsfield, MA FULL_TIME
  • CSO is seeking a licensed Clinical Supervisor to join our Family Support Services Program in Pittsfield. This position provides support to individual members of a team consisting of Master's and Bache...
  • 24 Days Ago

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Technical support
  • Pro Audio Design
  • Hanover, MA FULL_TIME
  • Do you have technical knowledge and experience servicing or installing pro audio gear? Do you have experience wiring studios or live-sound venues? Do you have experience troubleshooting or building eq...
  • 15 Days Ago

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Senior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Port Washington, NY
  • Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
  • 4/18/2024 12:00:00 AM

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Technical Support Supervisor
  • Igt
  • Egg Harbor City, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/18/2024 12:00:00 AM

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Desktop Support Technician
  • Hiring Now!
  • South San Francisco, CA
  • Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
  • 4/18/2024 12:00:00 AM

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Technical Support Specialist
  • Kaseya
  • Columbia, SC
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 4/18/2024 12:00:00 AM

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Technical Support Supervisor
  • IGT
  • Egg Harbor, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/16/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/16/2024 12:00:00 AM

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TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/15/2024 12:00:00 AM

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Technical Support Specialist
  • Forsta
  • Stamford, CT
  • **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
  • 4/15/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$73,766 to $102,713

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019