Technical Support Supervisor jobs in Kentucky

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Production Supervisor - Florence, KY
  • Signode -Production Supervisor
  • Florence, KY FULL_TIME
  • Production Supervisor - Florence, KY

    Apply Now

    Description/Job Summary

    SUMMARY

    Responsible for the operational plan, performance, and improvement of the manufacturing facility.  Responsible for managing, training, compliance, and accident/injury prevention programs.  Develop, lead and coach hourly team members to achieve high performance in the areas of safety, quality, delivery, and cost.


    •    We offer a competitive salary with a range of $85,000 - $92,000  based on experience and skill set. 
    •    A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode’s 401(k) program. 


    ESSENTIAL FUNCTIONS

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


    Essential Functions:

    • Adherence to zero tolerance policy for safety and quality
    • Monitor direct report’s performance and the performance of their teams.   Coach, direct, and train employees to maximize results and improve the plant culture
    • Promote safety culture through safety toolbox talks, safety committee participation, & positive reinforcement programs
    • Follow prescribed standard work with utilization of Gemba walks while maintaining a strong floor presence
    • Monitor production output, part quality and scrap in each production area on an hourly basis to make sure operators are meeting requirements.
    • Provide performance feedback to operators on a set schedule to ensure operators are engaged.
    • Conduct communication meetings and complete required daily shift reports
    • Develop training plans for assigned production team
    • Assist with trouble shooting machine problems, component issues, material handling, and other issues that develop during assigned shift to maintain productivity and overall quality
    • Perform disciplinary actions as needed to maintain adherence to company policies such as attendance and productivity
    • Work with maintenance and engineering to communicate problems that need to be addressed and assigning priorities
    • Fill in for other supervisors as needed by working extra hours as assigned
    • Communicate and work effectively with other supervisors, managers and other company personnel to meet company objectives


    POSITION QUALIFICATIONS

    Education: 

    • High School Diploma with prior leadership experience preferre

    Experience / Abilities:

    • 5-7 years’ experience with supervision in a manufacturing environment
    • Strong Leadership Skills, Advanced leadership and coaching skills preferred
    • Strong mathematical skills and proficiency with Microsoft Office
    • Understanding of functionality and setup of equipment
    • Troubleshooting skills
    • Working knowledge of assembly and continuous operations
    • Demonstrates initiative to learn and be a self-starter that works well in a team setting across multiple departments
    • Maintains a positive attitude and provides attention to detail
  • 14 Days Ago

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Technical Support
  • Monticello Banking Company
  • UNKNOWN, KY FULL_TIME
  • JOB SUMMARY:We are seeking a skilled Technical Support professional to join our team. As a Technical Support specialist, you will be responsible for End of Day processing, including assisting internal...
  • 16 Days Ago

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Contact Center Supervisor
  • Atria Support Center
  • Louisville, KY FULL_TIME
  • Overview: We create communities where employees thrive in their work, helping our residents thrive in their homes. We strive to enhance the lives and exceed the expectations of those we serve every da...
  • 27 Days Ago

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Site Supervisor - Logistics
  • Quality Support Services
  • Louisville, KY FULL_TIME
  • Duties: As a site supervisor, this position manages a large logistical operation for a government entity. The logistical center stores, maintains and ships equipment and furnishing for the Army Reserv...
  • 29 Days Ago

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Technical Communications Support Specialist
  • Link-Belt Cranes
  • Lexington, KY FULL_TIME
  • Link-Belt Cranes is a global leader in the design, manufacture and sales of mobile cranes. Founded over 145 years ago, with corporate headquarters in Lexington, Kentucky, join an organization that und...
  • 18 Days Ago

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Desktop/Customer/Technical Support
  • Commonwealth of Kentucky
  • Frankfort, KY CONTRACTOR
  • We’re searching for qualified candidates to fill a General IT Support Services position within the Asset Management Branch. The position will work directly with the Hardware Asset Management (HAM) gro...
  • 22 Days Ago

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Technical Support Supervisor
  • IGT
  • Egg Harbor, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/26/2024 12:00:00 AM

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I.T. Help Desk Manager
  • New England Authentic Eats (Papa Gino's/D'Angelo)
  • Dedham, MA
  • Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent cust...
  • 4/26/2024 12:00:00 AM

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Tier I Technical Support Specialist
  • Cubex LLC
  • Phoenix, AZ
  • CUBEX® is a global provider of health care products and services that help animal health practices measurably reduce the...
  • 4/26/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/26/2024 12:00:00 AM

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Junior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Port Washington, NY
  • Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
  • 4/24/2024 12:00:00 AM

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Technical Support Supervisor
  • Igt
  • Egg Harbor City, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/23/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • Agilant Solutions Inc.
  • Port Washington, NY
  • Job Description Job Description Job TypeFull TimeLocationPWDepartmentService DeskReports toContact Center Manager in Por...
  • 4/23/2024 12:00:00 AM

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IT Technical Support Supervisor
  • City of Boulder
  • Boulder, CO
  • It's a great time to join the City of Boulder! Application Deadline: April 30, 2024 Hiring Range: 81,744.00 - 99,840.00 ...
  • 4/22/2024 12:00:00 AM

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$63,800 to $88,836

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019