Technical Support Supervisor jobs in Kansas
Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Technical Support Supervisor jobs
Technical Support
- TkFast
-
Wichita, KS
FULL_TIME
-
Job Location: Wichita, Kansas
Job Title: Tier 1 Technician
Job Description:
TkFast is seeking a Tier 1 Technician to contribute and share in our company�s rapid growth. This is an excellent opportunity for someone looking for a career in the field of computer, web, phone, and automation technology.
Essential Duties and Responsibilities:- Receive and respond to client incoming telephone calls utilizing standard customer service skills.
- Monitor and respond to client incoming emails using standard email etiquette and/or predefined standard email responses.
- Undertake initial diagnostics of incident or received service request, use available tools (knowledge management, remote control & incident management applications) and resolve as many contacts as possible on first contact.
- Meet or exceed the level of service defined for each client when responding to all incoming incidents.
- Escalate to other resolving teams in a timely manner when not able to resolve.
- Communicate effectively with Sales Account Managers
- Troubleshooting and repairing issues with the following:
- Servers
- Workstations
- Network Printers
- Local Area Networks both wired and wireless
- Firewalls
- Antivirus/Malware Software
- Industry specific software applications
- Setup printers, patch and plug in phones and desktops to the network, configure network setting on devices.
- Replace equipment as needed, update and install software as needed, troubleshoot and monitor the smooth operation of the end user devices.
Minimum Qualifications:
- Associates Degree
- 1 or more year of experience preferred in related field
- Effective troubleshooting skills
- Effective analytical skills
- Effective organizational skills
- Ability to work flexible hours and/or on-call as needed
- Requires strong knowledge of Microsoft Office; i.e.: Word, Excel, Outlook
- Excellent interpersonal and collaboration skills to work effectively with customers and teams throughout organization
- Professional telephone etiquette
- Technical Skills:
- Windows 7, Windows 10
- Active Directory
- Business Class Firewalls
- Microsoft Office
- Network/LAN connectivity
- Associates Degree or higher
- Knowledge of TCP/IP and LAN/WAN topologies and configurations
- Fair Value Hourly Pay
- Health & Dental Plans
- Simple IRA Matching
- Flexible Work Hours, Vacation & Sick Time
- Various Discounts: YMCA Membership, Employee Purchases, etc.
Preferred Qualifications:
Compensation Package:
Contact Information:
Please send resumes to jobs@tkfast.com or fax (316) 260-4242. - 8 Days Ago
Behavioral Health RN Supervisor
- Healthcare Support Staffing, Inc
-
Paola, KS
OTHER
- Behavioral Health Registered Nurse Supervisor / RN Supervisor HealthCare Support is actively seeking a Behavioral Health Registered Nurse Supervisor / RN Supervisor to fill an opening with a well-know...
- 2 Months Ago
Tier 2/3 Technical Support
- OneSource Technology, Inc.
-
Wichita, KS
FULL_TIME
- Job Summary Join the Team at OneSource Technology and help us fulfill out mission to "Change The World One Network At A Time". We're currently searching for an additional Tier 2 Support Engineer to jo...
- 7 Days Ago
Technical Support Specialist
- Flight Schedule Pro
-
Hybrid remote in Overland Park, KS
FULL_TIME
- Flight Schedule Pro is looking for a resourceful & helpful Technical Support Specialist to join our growing aviation software company. At Flight Schedule Pro, you’re not just a number . . . you’re a k...
- 12 Days Ago
Technical Support Network Engineer
- BESHENICH MUIR & ASSOCIATES LLC
-
Fort Leavenworth, KS
OTHER
- Job Details Level: Experienced Job Location: Undisclosed Position Type: Full Time Education Level: Bachelor's Degree Salary Range: Undisclosed Travel Percentage: Occasionally Job Shift: Day Job Catego...
- 13 Days Ago
Technical Support Representative
- MCI Jobs
-
Wichita, KS
FULL_TIME
- POSITION OVERVIEW... SALARY$11.00 - $14.00 / hour --------------... POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, an...
- 3 Days Ago
Technical Support Supervisor jobs at Popular Companies
Technical Support Supervisor
- IGT
-
Egg Harbor, NJ
- IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
- 4/16/2024 12:00:00 AM
Technical Support Specialist
- Transition Networks, Inc.
-
- ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
- 4/16/2024 12:00:00 AM
Ride Supervisor, Technical Services, Ride & Show (3rd Shift)
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/16/2024 12:00:00 AM
Technical Support Specialist
- Forsta
-
Stamford, CT
- **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
- 4/15/2024 12:00:00 AM
Call Center Representative
- Johnson Health Tech Companies
-
Cottage Grove, WI
- Job Description Job Description Description: Looking for a career that ignites your passion, challenges your skills, and...
- 4/14/2024 12:00:00 AM
Tech Support Specialist 1
- Nortek Control LLC
-
Carlsbad, CA
- ** Tech Support Specialist 1** **Job Category****:** Technical Support **Requisition Number****:** TECHS02193 Showing 1 ...
- 4/13/2024 12:00:00 AM
Desktop Support Technician
- Hiring Now!
-
South San Francisco, CA
- Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
- 4/13/2024 12:00:00 AM
Technical Support Supervisor
- Symbotic
-
Remote, OR
- Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through t...
- 2/27/2024 12:00:00 AM
About Kansas
Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$64,545 to $89,874
Most Popular Cities in Kansas for Technical Support Supervisor Jobs
What does a Technical Support Supervisor do?
Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019