Technical Support Supervisor jobs in Idaho

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Support
  • Idaho Central Credit Union
  • Chubbuck, ID OTHER
  • Overview

    Provide technical support of the end user’s PC experience including desktop applications, printing, and PC performance. This includes technical support, maintenance, and troubleshooting.

    Responsibilities

    • Provide support (tier 2) for IT related issues that are not able to be resolved by the Help Desk Department.
    • Diagnose and resolve hardware and software issues using available resources.
    • Provide a centralized contact for Help Desk Department.
    • Offer support to minimize system downtime impact.
    • Identify, escalate and prioritize issues that need tier 3 support per the Decision Making Hierarchy.
    • Follow-up and execute accountability on existing open tickets.
    • Follow-up with team members to ensure full resolution of issues.
    • System access configuration for new users, user removal and user changes.
    • Basic level security badge creation and management
    • Send reports related to KPIs and department accomplishments
    • Provide messaging to the credit union on technical issues including current status and resolutions
    • Monitor permissions management for selected systems, ensure proper system access for users.
    • Create and maintain asset management policies and procedures
    • Manage asset lifecycle tracking including the decommissioning of assets
    • Ensure asset costs stay within the IT budget
    • Maintain compliance with asset policies
    • Conduct internal audits on assets
    • Provide reports to IT management regarding asset management health
    • Other duties as assigned.

    Qualifications

    Bachelor’s degree and a minimum of 2 years relevant experience required. Preference given for candidates with a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education. Preference given for candidates currently pursuing a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education. Excellent knowledge of Microsoft desktop operating systems and software. Excellent oral and written communication skills. Ability to work with department supervisors. Strong analytical and problem-solving skills. Ability to always maintain the confidentiality of the Credit Union and member records

     

    Performance Standard:

    Understand and direct computer systems and implement resolution to system problems. Make recommendations to meet the goals and objectives of the Credit Union functions, procedures, and policies. Analyzing information and evaluating results to choose the best solution and solve problems. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

     

    Physical Requirements:

    • Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
    • Sit for extended periods of time.
    • Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
    • Repetitive motion using wrists, hands, and fingers.
    • Reach keyboards.
    • Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

    The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

     

    Must be eligible for membership at Idaho Central Credit Union to obtain employment.

    Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

     

     

  • 1 Month Ago

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ESI IWMS Customer Support
  • Edgewater Technical Associates
  • Idaho Falls, ID FULL_TIME
  • Edgewater is seeking qualified candidates for an ESI IWMS Customer Support opportunity to support the Navy Nuclear Laboratory (NNL). This work can be performed at the Kesselring, Knolls or NRF site. L...
  • 12 Days Ago

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Software Technical Support Specialist
  • ZOLL LifeVest
  • Boise, ID FULL_TIME
  • Location: Placeholder, ID Data Management ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accou...
  • 19 Days Ago

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Technical Customer Support
  • Inland Cellular
  • Lewiston, ID FULL_TIME
  • Looking to join the best wireless team in the west?! We are always looking for good people. Inland Cellular is a regionally owned and operated wireless company with nationwide service. We have been pr...
  • 20 Days Ago

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Technical Support Specialist
  • Rightstone
  • Boise, ID FULL_TIME
  • The Opportunity Description We're looking for a Technical Support Specialist, working in the IT (excluding Telecommunication) industry in Boise, Idaho, United States. Manage interactions with a cultu...
  • 2 Days Ago

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Technical Support Specialist
  • Gig Computer
  • Meridian, ID FULL_TIME
  • We are looking for an experienced technician to join our team. You will be responsible for helping customers resolve technical issues over the phone. This position is shared with other support agents ...
  • 3 Days Ago

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Technical Support Supervisor
  • Metasys Technologies
  • Mundelein, IL
  • IT Support Supervisor Direct Hire On-site in Mundelein, IL with 25% regional travel Our direct client is seeking an expe...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/26/2024 12:00:00 AM

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Technical Support Specialist
  • Forsta
  • Stamford, CT
  • **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
  • 3/26/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Lisle, IL
  • Job Description Job Description Job Type Full Time Location IL Department Service Desk Reports to Contact Center Manager...
  • 3/24/2024 12:00:00 AM

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Desktop Support Technician
  • The Judge Group
  • South San Francisco, CA
  • Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
  • 3/24/2024 12:00:00 AM

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$62,783 to $87,422

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019