Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Provide technical support of the end user’s PC experience including desktop applications, printing, and PC performance. This includes technical support, maintenance, and troubleshooting.
Bachelor’s degree and a minimum of 2 years relevant experience required. Preference given for candidates with a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education. Preference given for candidates currently pursuing a post-secondary degree in computer science/computer information systems, related field or a combination of related experience and education. Excellent knowledge of Microsoft desktop operating systems and software. Excellent oral and written communication skills. Ability to work with department supervisors. Strong analytical and problem-solving skills. Ability to always maintain the confidentiality of the Credit Union and member records
Performance Standard:
Understand and direct computer systems and implement resolution to system problems. Make recommendations to meet the goals and objectives of the Credit Union functions, procedures, and policies. Analyzing information and evaluating results to choose the best solution and solve problems. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.
Physical Requirements:
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at Idaho Central Credit Union to obtain employment.
Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.