Technical Support Supervisor jobs in Huntington, WV

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Customer Support Representative
  • Blue Ink Tech
  • Huntington, WV FULL_TIME
  • Job Description

    Blue Ink Tech is looking for an enthusiastic Technical Customer Support Representative to help our customers and grow our company. You will play a key role in identifying issues with our products, services or customer experience. By collecting customer feedback you will help with the development of solutions to enrich the customer experience and advance the company.

    Tech Support Representative responsibilities:

    • Maintaining a positive, empathetic and professional attitude toward customers at all times
    • Responding promptly to customer inquiries
    • Communicating with customers through various channels
    • Acknowledging and resolving customer concerns
    • Knowing our products inside and out so that you can answer questions
    • Processing forms, applications, and requests
    • Keeping records of customer interactions, transactions, comments and complaints
    • Communicating and coordinating with colleagues as necessary
    • Providing feedback on the efficiency of the customer success process
    • Ensure customer satisfaction and provide professional customer support

    Tech Support Representative top skills:

    • Customer Service
    • Product Knowledge
    • Quality Focus
    • Market Knowledge
    • Documentation Skills
    • Listening Skills
    • Phone Skills
    • Resolving Conflict
    • Multitask
    • Patience
    • Positive Attitude
    • Attention to Detail
    • People Oriented
    • Analysis
    • Problem Solving
    • Organizational Skills
    • Adaptability
    • Ability to Work Under Pressure
    • Computer Skills

    Job Type: Full-time

    Pay: From $14.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Work Location: In person

  • 11 Days Ago

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Technical Support Engineer- Openshift AI
  • Red Hat Software
  • Ashland, KY OTHER
  • About the job The Red Hat Customer Experience and Engagement (CEE) team is looking for an experienced Technical Support Engineer with OpenShift AI experience to join us. You'll work closely with our d...
  • 18 Days Ago

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Technical Support Engineer (API Trading Support)
  • Binance
  • Canada, KY FULL_TIME
  • Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to a...
  • Just Posted

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Technical Support Engineer / SL3 Application Owner
  • Binance
  • Canada, KY FULL_TIME
  • Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to a...
  • 19 Days Ago

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IDD Direct Support Professional
  • Pathways Health and Community Support, LLC
  • Barboursville, WV FULL_TIME
  • Description Position at PAIS, LLC About your Role: As a Direct Support Professional, you will provide direct, hands on services to clients with Intellectual and Developmental Disabilities (IDD) in var...
  • 26 Days Ago

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Travel Nurse RN - Home Health - $2,528 per week
  • Healthcare Support
  • Gallipolis, OH FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Home Health for a travel nursing job in Gallipolis, Ohio.Job Description & RequirementsSpecialty: Home HealthDiscipline: RNStart Date: 02/05/2024Duratio...
  • 1 Month Ago

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0 Technical Support Supervisor jobs found in Huntington, WV area

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MAINTENANCE TECHNICIAN
  • PureCycle
  • Ironton, OH
  • Job Description The Maintenance Technician completes maintenance work orders necessary to keep plant equipment, machiner...
  • 3/27/2024 12:00:00 AM

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HVAC Lead Installer
  • Service Experts - Teays Valley
  • Hurricane, WV
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for ...
  • 3/26/2024 12:00:00 AM

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Supervisor, Residential Market Development
  • SPECTRUM
  • Ashland, KY
  • Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering ...
  • 3/26/2024 12:00:00 AM

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Color & Curl Concierge Cosmoprof 06936
  • Sally Beauty Holdings
  • Barboursville, WV
  • Job Description Job Title: Color Curl Concierge Company: BSG Essential Function The Color Curl Concierge is our steward ...
  • 3/25/2024 12:00:00 AM

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Medical Lab Tech Core Lab
  • Southern Ohio Medical Center
  • Portsmouth, OH
  • GENERAL SUMMARY Works under the supervision of the Core Lab Manager. The Medical Laboratory Technician's primary job fun...
  • 3/25/2024 12:00:00 AM

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Rep, CRO Mobile Examiner - (P/T) - ExamOne/West Virginia area
  • Quest Diagnostics
  • Charleston, WV
  • Overview: Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to ...
  • 3/25/2024 12:00:00 AM

Huntington is in the southwestern corner of West Virginia, on the border with Ohio, on the southern bank of the Ohio River, at the confluence with the Guyandotte River. The city lies within the ecoregion of the Western Allegheny Plateau. Most of the city is in Cabell County, for which it is the county seat. A portion of the city, mainly the neighborhood of Westmoreland, is in Wayne County. Huntington is commonly divided into four main sections. The north/south divider is the CSX railroad tracks, while the east/west divider is First Street. Residents of Huntington are called "Huntingtonians." A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$60,398 to $84,102
Huntington, West Virginia area prices
were up 1.2% from a year ago

Technical Support Supervisor in Longview, TX
Support Supervisors and provide detailed technical knowledge as required.
December 15, 2019
Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
February 17, 2020
Technical Support Supervisor in High Point, NC
The Plumbing Technical Support Supervisor will work with the Warehouse Manager to maintain proper levels of inventory for the service department.
January 13, 2020