Technical Support Supervisor jobs in Hayward, CA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Clinical Supervisor (BCBA)
  • Center for Learning and Autism Support Services...
  • Hayward, CA FULL_TIME
  • Clinical Supervisor (BCBA) Compensation:

    • Pay rate is $50 min to $67 max per hour.
    • CLASS will reimburse Live Scan cost within 30 days of hire.
    • CLASS will pay 3 hours of rate 2 compensation for completion and uploading of all required documentation on the first pay date.

    Candidates MUST have reliable transportation, a valid California driver's license and insurance, as you are expected to drive as a requirement of the job. Employees must also provide CLASS with immunization records, CPR Certification, and complete a background check for our company upon hire.

    CLASS is an equal opportunity employer headquartered in San Mateo, CA.

    Come join CLASS in our efforts to make a positive difference in the life of a child or family dealing with developmental disabilities.

    Clinical Supervisor (BCBA) Responsibilities:

    • Provide individualized field training for all staff, including mentoring Case Managers to support career advancement.
    • Provide client supervision a minimum of once/week direct case management to identify areas of individual deficits and excesses, and to develop and implement individualized goals consistent with evidence-based ABA methodologies.
    • Conduct clinical meetings as appropriate and ensure comprehensive dissemination of information to staff and families.
    • Participate in clinical staff meeting once/month.
    • Ensure contracts and billable hours are completed in accordance with approved authorizations; oversee communication with families and funding sources to ensure program hours are attained.
    • Effectively carry caseload with an increasing variety of ages, diagnosis and funding source requirements
    • Conduct initial and ongoing assessments under supervision, gaining mastery of a variety of protocols (i.e. ABBLS, VB-MAPP, BDI, Vineland)
    • Provide progress reports and conduct initial and ongoing meetings with funding sources and families (IEP's, PTMS, Team Meetings) and ensure all programs effectively target short- and long-term goals, generalization and community integration.
    • Provide Field Based Quality checks of therapists, monitor therapist adherence to policy and procedures, and communicate with administrative staff in regard to staff attendance.
    • Maintain all administrative records, client files and electronic files in accordance with corporate requirements including updated authorizations, contact and client information.

    Clinical Supervisor (BCBA) Requirements:

    • Current Board Certified Behavior Analyst (BCBA).
    • Master’s degree in applied behavior analysis, psychology, sociology, education or related field.
    • Minimum two years’ experience in a supervisory role, providing direction to multiple levels of staff.
    • Advanced training in ABA and DTT.
    • Ability to demonstrate understanding of Skinner's Analysis of Verbal Behavior, intensive early intervention and natural environment teaching.
    • Expertise in program design, oversight and management of employees

    Clinical Supervisor (BCBA) Qualifications (Skills & Abilities):

    • Exceptional leadership, interpersonal and time management skills.
    • Excellent communication skills with executive staff, supervisory staff and therapists.
    • Ability to provide positive reinforcement and constructive feedback to motivate staff and achieve desired outcomes.
    • Work well within collaborative teams to meet individual and corporate goals.
    • Extensive experience working with a variety of family systems.
    • Experience managing caseloads and special projects.
    • Ability to communicate clinical findings and provide recommendations at a variety of meetings with families and funding sources.

    5 Reasons the Center for Learning and Autism Support Services, Inc. (CLASS) Is the career choice for you!

    • The Center for Learning and Autism Support Services, Inc. (CLASS) has been defining excellence in the treatment of autism services for 20 years. We are BCBA founded, owned and operated. Our founder cares and can relate to what we do, how we do it, and why. Most importantly, we know how it feels to be a Clinical Assistant and BCBA Clinical Supervisor out in the field. As a result, we have a very caring and understanding culture.
    • We at CLASS care about a work/life balance. We know that you must have time to recharge and decompress in order to give it your all when you are at work. For this reason, we don’t overload you with cases, keep you close to home, and give you flex time in order to manage both your personal and professional life.
    • CLASS also offers you the opportunity to work from home, rather than in an office. Therefore, you can avoid a commute to work in the morning, and we will provide all you need to be able to complete non face-to-face hours at home.
    • Here at CLASS, you have a voice. What you think and feel matters to us! We go out of our way to make your experience at CLASS the best that it can be. We strive to keep communication open, honest, and transparent. We want you to be happy so we do our very best to accommodate your needs and requests.
    • CLASS has been in the business of providing exceptional ABA services for 20 years. With so many new companies starting, it is important to launch and grow your career at a trusted company who started at a time when there were very few ABA organizations around.

    (This position can be part-time or full-time, please note you must be available for in-person services.)

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  • 18 Days Ago

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Technical Support Engineer (Dublin, CA)
  • SavvyMoney
  • Dublin, CA FULL_TIME
  • Technical Support Engineer (Dublin, CA) About SavvyMoney: SavvyMoney is a leading San Francisco East Bay fintech company. We provide integrated credit score and personal finance solutions to over 1,10...
  • 23 Days Ago

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Clinical Laboratory Scientist and Technical Supervisor
  • The Sperm Bank of California
  • Berkeley, CA FULL_TIME,PART_TIME
  • The Sperm Bank of California is a community-based, non-profit organization dedicated to providing ethical and inclusive family building options since 1982. We are known for predominantly serving LGBTQ...
  • 24 Days Ago

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Faculty Support Admin Supervisor (4631U)
  • University of California-Berkeley
  • Berkeley, CA FULL_TIME
  • About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of a...
  • 16 Days Ago

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Lead Supervisor, Instructional Support Facilities (6244U) - 40807
  • University of California Berkeley
  • Berkeley, CA FULL_TIME
  • Lead Supervisor, Instructional Support Facilities (6244U) - 40807 About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience a...
  • 1 Month Ago

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Engineering Technician A
  • Advantage Technical
  • San Leandro, CA FULL_TIME
  • Major purpose: Assist principal engineers with overseeing the design, production, testing and installation of X-ray Generators, Digital Imaging and Pulse Power equipment. This includes both hardware a...
  • 22 Days Ago

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0 Technical Support Supervisor jobs found in Hayward, CA area

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Information Technology System Specialist
  • Yu Ming Charter School
  • Oakland, CA
  • System Specialist Yu Ming Charter School seeks dynamic, innovative, and experienced educators to join our team, committe...
  • 4/22/2024 12:00:00 AM

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Senior Technical Training Instructor
  • PG&E Corporation
  • Livermore, CA
  • Requisition ID # 123945 Job Category : Human Resources Job Level : Individual Contributor Business Unit: OPERATIONS Depa...
  • 4/22/2024 12:00:00 AM

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Computer Engineer- Direct Hire (9 Month Register)
  • Internal Revenue Service
  • San Mateo, CA
  • DutiesWHAT IS THE IT (INFORMATION TECHNOLOGY)DIVISION?A description of the business units can be found at:Vacancies will...
  • 4/22/2024 12:00:00 AM

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Network Engineer
  • Foothill-De Anza Community College District
  • Los Altos, CA
  • Closing Date: 8/21/23* *For full-consideration, all application packets must be received by 11:59 pm on the closing date...
  • 4/21/2024 12:00:00 AM

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Audio-Visual Project Manager
  • David Carroll Associates, Inc.
  • Richmond, CA
  • Job Description Job Description We are seeking a Project Manager to join our team! You will be responsible for the manag...
  • 4/21/2024 12:00:00 AM

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Network Designer
  • TekStream Solutions
  • Sunnyvale, CA
  • Network Designer (Tier II Site Lead) Sunnyvale, CA The job duties of the Tier II Site Lead are as follows: • Responsible...
  • 4/20/2024 12:00:00 AM

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Data Center Engineer
  • DataFlex LLC, The Human Capital & Company Matchmaker Experts
  • Sunnyvale, CA
  • Please do not apply if you do not live within commuting distance to Sunnyvale,CA! Our client is not offering relocation ...
  • 4/20/2024 12:00:00 AM

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Java developer- (Java, Spring, Kafka) - Hybrid - Sunnyvale, CA
  • Syntricate Technologies Inc
  • Sunnyvale, CA
  • Java developer- (Java, Spring, Kafka) - Hybrid Additional details: Position is based out of Sunnyvale and it is mandator...
  • 4/20/2024 12:00:00 AM

Hayward (/ˈheɪwərd/; formerly Haywards, Haywards Station, and Haywood) is a city located in Alameda County, California in the East Bay subregion of the San Francisco Bay Area. With a 2014 population of 149,392, Hayward is the sixth largest city in the Bay Area and the third largest in Alameda County. Hayward was ranked as the 37th most populous municipality in California. It is included in the San Francisco–Oakland–Fremont Metropolitan Statistical Area by the US Census. It is located primarily between Castro Valley and Union City, and lies at the eastern terminus of the San Mateo–Hayward Bridg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$82,580 to $114,986
Hayward, California area prices
were up 4.5% from a year ago

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