Technical Support Supervisor jobs in Hawaii

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Line supervisor
  • Signature Flight Support Corporation
  • Waimea, HI FULL_TIME
  • Job Description

    Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.

    Responsible for leading and directing activities of Line Service Technicians engaged in providing requested services to general aviation aircraft, crew and passengers.

    May perform the same or similar functions as those assigned to the workgroup.

    • Delegate and assign duties to qualified personnel, monitor progress and assess results.
    • Greet, park, tow, move and marshal aircraft arriving or departing ramp area.
    • Provide lavatory and water service as requested.
    • Fuel / de-ice aircraft as requested.
    • Provide shuttle service for passengers / crew as required.
    • Assist with customer service duties as required.
    • Provide oil and oxygen service for aircraft as requested.
    • Assist passengers and / or crew with baggage / cargo as needed.
    • Assist with general cleaning and clearing of debris from ramp, building and customer areas.
    • Assist with wing-walking duties as required.
    • Assist Supervisor with training new employees.
    • Perform others duties as assigned.

    Job Responsibilities

    • Regularly stand and walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
    • Re ad, write and fluen tly speak and understand the English language.
    • Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distance and spatial relationships.
    • Ability to effectively communicate with customers, clients, management and other employees.
    • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
    • Regularly required to lift and / or move up to 50 pounds above the head.
    • Apply concepts of basic math to perform operations using units of American money and weight measurement, volume and distance.
    • Solve practical problems and deal with a variety of concrete variables in standardized situations.
    • Wear uniform and insignia as prescribed by the Company.
    • Report to work in a regular and timely basis.

    Job Qualifications

    To qualify for this position, applicants and those in the role must have :

    • High school diploma or general education degree (GED)
    • Minimum of 18 years of age
    • A valid state driver’s license. In some locations, a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.
    • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies.
    • Must be legally authorized to work in the country of employment.
    • Ability to successfully and timely complete Signature’s training programs
    • Ability to pass a color vision test for purposes of inspecting aviation fuel.
    • Ability to use a computer and email, including passing computer-based training modules.
    • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
    • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, and time)
    • Ability to work flexible schedules, including night, holiday, and weekend shifts, and in various weather conditions.
    • Prior general aviation experience preferred.

    Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.

    The pay range for this position is $24.62 to $29.40 / hour.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.

    About Us

    From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

    Our Benefits :

    • Medical / prescription drug, dental, and vision Insurance
    • Health Savings Account
    • Flexible Spending Accounts
    • Life Insurance
    • Disability Insurance
    • 401(k)
    • Critical Illness, Hospital Indemnity and Accident Insurance
    • Identity Theft and Legal Services
    • Paid time off
    • Paid Maternity Leave
    • Tuition reimbursement
    • Training and Development
    • Employee Assistance Program (EAP) & Perks
    • Last updated : 2024-03-25

  • 4 Days Ago

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Customer Support/Technical Support
  • Hexagon US Federal
  • Harbor, HI OTHER
  • Company OverviewAt Hexagon US Federal we provide cutting-edge technologies and a wide range of professional services to enable our customers to make smarter and faster operational decisions and improv...
  • 8 Days Ago

S
Line Service Shift Supervisor
  • Signature Flight Support Corporation
  • Hōlualoa, HI FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 1 Day Ago

S
Line Service Shift Supervisor
  • Signature Flight Support Corporation
  • Keauhou, HI FULL_TIME
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 3 Days Ago

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Data Technical Support
  • Iron EagleX
  • Aiea, HI OTHER
  • Overview Iron EagleX is a veteran owned defense contracting company based in Tampa, FL. It is our mission to provide solutions to the most challenging technical problems facing the Department of Defen...
  • 16 Days Ago

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Linux Technical Support Engineer
  • Red Hat Software
  • Honolulu, HI OTHER
  • About the job The Red Hat Ceph team is looking for an experienced, enterprise-level engineer with a background in Ceph, OpenShift Data Foundations and software-defined storage (SDS) technologies to jo...
  • 1 Month Ago

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Technical Support Supervisor
  • Metasys Technologies
  • Mundelein, IL
  • IT Support Supervisor Direct Hire On-site in Mundelein, IL with 25% regional travel Our direct client is seeking an expe...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

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Technical Support Expert
  • Kaseya
  • Orlando, FL
  • ABOUT KASEYA: Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed...
  • 3/27/2024 12:00:00 AM

T
TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 3/26/2024 12:00:00 AM

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Technical Support Specialist
  • Forsta
  • Stamford, CT
  • **Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merge...
  • 3/26/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Lisle, IL
  • Job Description Job Description Job Type Full Time Location IL Department Service Desk Reports to Contact Center Manager...
  • 3/24/2024 12:00:00 AM

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Desktop Support Technician
  • The Judge Group
  • South San Francisco, CA
  • Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
  • 3/24/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$70,947 to $98,791

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019