Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Overview:
Xthings(U-tec and Anviz included) is the leading company in our field in the area. We provide smart locks, business access controllers, and surveillance. We are hiring a talented Technical Support Supervisor to join our team. If you're excited to be part of a winning team, Xthings is a great place to grow your career. You'll be glad you applied to Example Co.
Responsibilities for Technical Support Supervisor:
Team management skills and the ability to establish reasonable and attainable deadlines for resolution.
Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the initial point of contact for all products and system-related concerns from clients or other employees.
Assist management in creating training materials pertaining to troubleshooting and usage.
Organize and file documentation pertaining to warranties and instructional guides for hardware.
Maintain a working log detailing all required system updates, as well as the date of completion.
Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems.
Resolve technical issues according to customers or colleagues.
Actively update, maintain, and monitor all aspects of Technical Support.
Requirements:
A bachelor's degree in mechanical/electrical or a related technology field is preferred.
1-6 years of relevant experience in a customer-focused position involving technical knowledge of consuming electricity products and services.
Professional written and interpersonal skills are essential when communicating with customers and clients.
Accept constructive criticism and customer feedback regarding their experience with software or hardware.
Job Types: Full-time, Contract
Pay: $25.00 - $32.00 per hour
Benefits:
Compensation package:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: In person
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0 Technical Support Supervisor jobs found in Fremont, CA area