Technical Support Supervisor jobs in Fremont, CA

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Support Supervisor
  • U-tec Group Inc.
  • Union, CA FULL_TIME,CONTRACTOR
  • Job Overview:

    Xthings(U-tec and Anviz included) is the leading company in our field in the area. We provide smart locks, business access controllers, and surveillance. We are hiring a talented Technical Support Supervisor to join our team. If you're excited to be part of a winning team, Xthings is a great place to grow your career. You'll be glad you applied to Example Co.

    Responsibilities for Technical Support Supervisor:

    Team management skills and the ability to establish reasonable and attainable deadlines for resolution.

    Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

    Act as the initial point of contact for all products and system-related concerns from clients or other employees.

    Assist management in creating training materials pertaining to troubleshooting and usage.

    Organize and file documentation pertaining to warranties and instructional guides for hardware.

    Maintain a working log detailing all required system updates, as well as the date of completion.

    Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems.

    Resolve technical issues according to customers or colleagues.

    Actively update, maintain, and monitor all aspects of Technical Support.

    Requirements:

    A bachelor's degree in mechanical/electrical or a related technology field is preferred.

    1-6 years of relevant experience in a customer-focused position involving technical knowledge of consuming electricity products and services.

    Professional written and interpersonal skills are essential when communicating with customers and clients.

    Accept constructive criticism and customer feedback regarding their experience with software or hardware.

    Job Types: Full-time, Contract

    Pay: $25.00 - $32.00 per hour

    Benefits:

    • Flexible schedule
    • Health insurance
    • Paid time off

    Compensation package:

    • Bonus opportunities

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday
    • On call

    Ability to commute/relocate:

    • Union City, CA: Reliably commute or planning to relocate before starting work (Required)

    Experience:

    • Technical support: 3 years (Required)
    • Customer service: 2 years (Required)

    Work Location: In person

  • 4 Days Ago

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Technical Writers
  • Expert Support
  • Los Altos, CA FULL_TIME
  • Our goal is to be the top career destination for great software-specific technical writers. If that’s you, we want you on our staff, or at least in our network. We already have a bunch of world-class ...
  • 1 Day Ago

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Technical Support
  • Systematix Technology Consultants Inc
  • San Jose, CA FULL_TIME
  • Job DetailsWe are Systematrix and we are currently looking for a junior level Technical Support professional for one of our key Life Sciences clients San Jose office, on a long-term contract basis. Th...
  • 7 Days Ago

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Technical Support
  • CORSAIR
  • Milpitas, CA FULL_TIME
  • Title: Technical Support About the role The Customer Support team is adding a Technical Support member to this dynamic group. This individual will represent the company as the first-touch ambassadors,...
  • 17 Days Ago

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Embedded Desktop Support Technician
  • Encantado Technical Solutions
  • Livermore, CA FULL_TIME
  • Overview Encantado Technical Solutions is seeking an Embedded Desktop Support Technician to support a major national laboratory. You will provide end-user support with processes for managing and deliv...
  • 18 Days Ago

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Desktop Support Technician
  • Encantado Technical Solutions
  • Livermore, CA FULL_TIME
  • Overview Encantado Technical Solutions is seeking a Desktop Support Technician to support the IT program at a major national laboratory. Provide end-user support with processes for managing and delive...
  • 1 Month Ago

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0 Technical Support Supervisor jobs found in Fremont, CA area

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ServiceNOW Administrator (CMDB)
  • Info Way Solutions LLC
  • Fremont, CA
  • Hi Professional This is Sangeetha from Info Way Solutions; LLC We have job opening for a ServiceNOW Administrator (CMDB)...
  • 3/28/2024 12:00:00 AM

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Senior Business Analyst
  • City of Palo Alto, CA
  • Palo Alto, CA
  • Salary : $115,481.60 - $173,222.40 Annually Location : Palo Alto, CA Job Type: Regular Full-Time Remote Employment: Flex...
  • 3/28/2024 12:00:00 AM

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Geotechnical/Geostructural Tunnel Engineer, Kiewit Infrastructure Engineer
  • Kiewit
  • San Jose, CA
  • Requisition ID: 170837 Job Level: Mid Level Home District/Group: Kiewit Infrastructure Engineers Department: Design Engi...
  • 3/28/2024 12:00:00 AM

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Frontline Support Medical Assistant
  • Pine Park Health
  • Oakland, CA
  • Welcome to Pine Park Health! About Us Pine Park Health is a value-based primary care practice that is redesigning how re...
  • 3/26/2024 12:00:00 AM

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WINDOWS NETWORK DRIVER DEVELOPER
  • Cognizant Technology Solutions
  • Mountain View, CA
  • Description Principal Engineer Qualification: Science / Engineering graduate Responsibility: Requirements Gathering: Par...
  • 3/25/2024 12:00:00 AM

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Senior Technical Training Instructor
  • PG&E Corporation
  • Livermore, CA
  • Requisition ID # 123945 Job Category : Human Resources Job Level : Individual Contributor Business Unit: OPERATIONS Depa...
  • 3/25/2024 12:00:00 AM

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Director, CMC Project Management
  • ORIC Pharmaceuticals, Inc.
  • South San Francisco, CA
  • Description ORIC Pharmaceuticals, Inc, is a clinical stage oncology company dedicated to improving patients' lives and f...
  • 3/25/2024 12:00:00 AM

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Desktop Support Technician
  • The Judge Group
  • South San Francisco, CA
  • Work is Sweet!'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in ...
  • 3/24/2024 12:00:00 AM

Fremont (/ˈfriːmɒnt/ FREE-mont) is a city in Alameda County, California, United States. It was incorporated on January 23, 1956, from the annexing of Centerville, Niles, Irvington, Mission San José, and Warm Springs. The city is named after John C. Frémont, an American explorer and former US Senator from California, Governor from Arizona, Major General in the Union Army, and the first Republican presidential candidate, in 1856. Located in the southeast San Francisco Bay Area and straddling both the East Bay and South Bay regions, Fremont has a rapidly-growing population of around 230,000. It i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$84,701 to $117,942
Fremont, California area prices
were up 2.9% from a year ago

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Technical Support Supervisor in Albany, GA
Thanks for applying for the position of Technical Support Supervisor with AbleForce through Dice.
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Technical Support Supervisor in High Point, NC
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