Technical Support Supervisor jobs in Florida

Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Publications Writer_Jax
  • Tactical Air Support
  • Jacksonville, FL FULL_TIME
  • POSITION ANNOUNCEMENT
    Jacksonville, Florida

    TECHNICAL PUBLICATIONS WRITER
    Operations / MRO Services

    Starting Salary Range: $74,000 - $84,000, DOE
    FLSA: Non-Exempt

    Tactical Air Support is Nevada Center for Entrepreneurial Technology (NCET) 2019 Aerospace / Aviation Company of the Year

    Tactical Air Support, Inc., a national company operating in 14 states across the country, provides domestic and international "Center of Excellence" training and advisory services in tactical aviation, as well as the production, modification, and sustainment/maintenance of high-performance aircraft, is seeking an experienced Technical Publications Writer to join our team.

    The maintenance and production teams support Tactical Air's fleet of fighter aircraft with over 75 years of combined experience in tactical aviation maintenance and more than 30 years of military adversary contract maintenance, modification, repair, and operations. MRO Services staff are a dedicated team comprised of experienced, A&P-certified, and tactical aircraft mechanics, technicians, engineers, and logisticians who all work ensuring safe and seamless operations.

    This position is located in Jacksonville, Florida, the largest city in Florida with a population close to one million people. Jacksonville boasts the largest Naval port in the United States and offers communities rich in history, arts and culture, entertainment, recreation, and cuisine. There is truly something for everyone. Check out https://www.lifestorage.com/blog/moving/moving-to-jacksonville-fl/ for more information about living in Jacksonville.

    The ideal candidate for the Technical Publications Writer has a passion for aviation with demonstrated knowledge of industry best practices for technical documentation and the ability to deliver results as part of a dynamic, cross-functional team. The Technical Publications Writer will be responsible for developing lean, effective, easy-to-maintain technical content, through proactive engagement with Tactical Air Support engineers, technicians, subcontractors, and customers.

    The key desirable and preferred requirements for this position include:

    • Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. Please see job description for minimum requirements.
    • Possess a high degree of knowledge and expertise in aircraft electrical/avionics and structural systems.
    • Demonstrated in-depth knowledge related to the creation of applicable maintenance, technical, special tools and test equipment manuals, publications, and instructions.
    • Strong computer skills with the ability to utilize various software and applications (Microsoft Office 365/GCC High/MS Teams, Adobe DC PDF suite preferred) for creating documents and reports, spreadsheets, presentations, and publications as required; web-based applications for organizing work, communications, or data entry; virtual office/cloud-based file sharing.
    • Ability to properly handle classified materials, manage files, and maintain records in compliance with the standard or required recordkeeping practices.
    • Ability to plan and carry work through to completion with accuracy and attention to detail.
    • Ability to comfortably manage multiple tasks and projects utilizing time management and organization skills.
    • Strong interpersonal skills and ability to provide excellent customer service.
    • Ability to manage multiple roles and projects and to see the big picture.
    • Ability to remain calm under pressure and be adaptable.
    • Ability to read, listen to, and understand information and ideas verbally and in writing.
    • Creativity, positivity, and confidence.
    • Regular travel to various work sites throughout the U.S. may be required.
    • Must be eligible to obtain U.S. government security clearance.
    • This position is subject to pre-employment and random drug/alcohol screening (including for marijuana).

    Tactical Air offers a comprehensive benefits package, including (but not limited to) 401K retirement savings plan with employer match, full health/dental/vision care, and life insurance. The level of position offered will be dependent upon background and qualifications. If you are a dynamic, self-motivated individual who appreciates challenging yet rewarding work, with a keen interest in developing technical publications, Tactical Air invites you to apply.

    If any applicant requires assistance in accessing or completing an employment application, please contact Human Resources.

    Tactical Air is proud to be an EOE AA M/F/Vet/Disability Employer



    For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

    https://tacticalairsupport.isolvedhire.com/jobs/744804-95462.html


    Tactical Air Support is proud to be an EOE AA M/F/Vet/Disability Employer

     

  • 1 Month Ago

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Technical Analyst, CRM Implementation
  • Signature Flight Support LLC
  • Orlando, FL OTHER
  • Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits incl...
  • 1 Month Ago

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FINANCE MANAGER - TECHNICAL ACCOUNTING
  • Seminole Hard Rock Support Services
  • Davie, FL FULL_TIME
  • Overview This position is responsible for managing all technical accounting and related reporting of Hard Rock’s global businesses. This role is also instrumental in providing financial leadership and...
  • 19 Days Ago

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Technical Support
  • Social Dice Digital Technologies
  • Sunrise, FL CONTRACTOR
  • Position: Technical Support Location: Sunrise, FL Duration: Long Term Contract Skills: Microsoft Office Suite, CISCO Knowledge of technical infrastructure and end user computing including networking, ...
  • Just Posted

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Technical Support
  • Quantum Solutions
  • Sunrise, FL CONTRACTOR
  • Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration. Strong understanding and knowledge of call center environme...
  • Just Posted

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Technical Support
  • Mason Classical Academy
  • Naples, FL FULL_TIME
  • Technical Support Job Description Reports to IT Director The Technical Support will help the IT Director oversee the development, implementation, and use of technology throughout Mason Classical Acade...
  • 8 Days Ago

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Technical Support Supervisor
  • IGT
  • Egg Harbor, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/26/2024 12:00:00 AM

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I.T. Help Desk Manager
  • New England Authentic Eats (Papa Gino's/D'Angelo)
  • Dedham, MA
  • Job Summary: As the Help Desk Manager, you will be responsible for leading the IT support team to provide excellent cust...
  • 4/26/2024 12:00:00 AM

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Technical Support Specialist
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/26/2024 12:00:00 AM

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TECHNICAL SUPPORT SPECIALIST II
  • Transition Networks, Inc.
  • ** TECHNICAL SUPPORT SPECIALIST II** **Job Category****:** SALES **Requisition Number****:** TECHN01130 Showing 1 locati...
  • 4/25/2024 12:00:00 AM

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Junior Technical Support Supervisor
  • AGILANT SOLUTIONS INC.
  • Port Washington, NY
  • Job Description Job Description Job Type Full Time Location PW Department Service Desk Reports to Contact Center Manager...
  • 4/24/2024 12:00:00 AM

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Technical Support Supervisor
  • Igt
  • Egg Harbor City, NJ
  • IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players acro...
  • 4/23/2024 12:00:00 AM

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Senior Technical Support Supervisor
  • Agilant Solutions Inc.
  • Port Washington, NY
  • Job Description Job Description Job TypeFull TimeLocationPWDepartmentService DeskReports toContact Center Manager in Por...
  • 4/23/2024 12:00:00 AM

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IT Technical Support Supervisor
  • City of Boulder
  • Boulder, CO
  • It's a great time to join the City of Boulder! Application Deadline: April 30, 2024 Hiring Range: 81,744.00 - 99,840.00 ...
  • 4/22/2024 12:00:00 AM

Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Supervisor jobs
$64,410 to $89,685

Technical Support Supervisor in Kennewick, WA
The position requires experience in personnel management, budgeting, and technical support and is responsible for actively analyzing and directing the team’s efficiency.
January 08, 2020
Technical Support Supervisor in Augusta, GA
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
December 14, 2019
Technical Support Supervisor in Las Cruces, NM
Directing daily activities of the call center, identifying/tracking site issues, working with vendors, handling customer escalations, ensuring delivery of top-notch customer satisfaction and providing coaching, career development and training to Technical Support Representatives will be critical success criteria for this role.
December 26, 2019